UserTesting

Tree Test and Card Sort

Degraded · Oct 21, 20:12 UTC · Dashboard

Delays in study response collection

Degraded · Oct 21, 09:06 UTC · Test Distribution

Issues when resuming or launching studies in the platform

Partial outage · Oct 14, 15:34 UTC · Test Launch Flow

Exports are not working for new UserTesting studies

Partial outage · Sep 14, 16:53 UTC · Study Results

Customers are unable to join Live Conversations with Notetaking

Partial outage · Aug 3, 20:48 UTC · Live Conversations

We're investigating an issue which may cause AI Test Creation to fail for some users

Partial outage · Jul 10, 18:01 UTC · Test Launch Flow

Email notifications for scheduled live conversations are temporarily unavailable.

Degraded · Jun 29, 09:50 UTC · Internal Tools

Duplicating Surveys, Interactive tests and new TOL

Degraded · Jun 17, 19:15 UTC · Test Launch Flow

AI Study creation does not appear to be working.

Partial outage · Jun 11, 20:27 UTC · Test Launch Flow

Some UTZ studies cannot be ordered or resumed

Major outage · May 27, 21:41 UTC · Test Launch Flow

Mobile login issue

Degraded · May 21, 19:25 UTC · Android Recorder, iOS Recorder, Tester Dashboard

UserTesting dashboard chat widget is not working

Major outage · May 20, 23:53 UTC · Chat widget

Degraded Platform Performance

Partial outage · May 19, 08:04 UTC · Test Launch Flow, Dashboard

Hidden Observers stream

Degraded · May 4, 18:45 UTC · Live Conversations

Reports of some users not being able to sign into their Accounts

Degraded · May 1, 17:16 UTC · Dashboard

Issues adding an audience to a test

Degraded · Apr 30, 11:44 UTC · Test Launch Flow

Some studies are filling more slowly than usual

Degraded · Apr 28, 10:59 UTC · Test Distribution

Some participants are currently unable to enter tests launched from the Figma plugin

Degraded · Apr 23, 07:45 UTC · Test Distribution

Issues with our Chrome extensions

Partial outage · Mar 18, 19:47 UTC · Chrome Recorder Extension

Usertesting platform down.

Degraded · Mar 10, 18:28 UTC · Dashboard, Login Portal, Study Results, Insights Summary

Issue Identified

Degraded · Feb 20, 15:43 UTC · Study Results

UserTesting interface running slow

Degraded · Jan 22, 16:32 UTC · Dashboard, Study Results, Insights Summary

Some pages under www.usertesting.com are not loading.

Degraded · Nov 28, 09:49 UTC · Marketing Site

Issues trying to load the dashboard when logging into the platform

Degraded · Nov 19, 11:26 UTC · Dashboard

We're investigating reports that the dashboard is extremely slow or not loading for some users

Degraded · Nov 6, 14:53 UTC · Video Playback, Test Launch Flow, Dashboard, Login Portal +4

We are investigating an issue uploading videos with our iOS app

Partial outage · Nov 3, 18:01 UTC · iOS Recorder

Issues when duplicating certain study types

Degraded · Oct 24, 16:28 UTC · Dashboard

Temporary Slowness Notice

Degraded · Oct 20, 09:48 UTC · Tester Dashboard, Session video uploads

Issue affecting the video player

Degraded · Oct 10, 07:40 UTC · Video Playback

Delayed Payments

Degraded · Oct 3, 08:57 UTC · Payment Processing

Some contributors are unable to log into the UserTesting mobile application

Partial outage · Sep 23, 23:50 UTC · Tester Dashboard

Issue loading the UserTesting platform

Major outage · Sep 8, 13:40 UTC · Dashboard

Results page loading slowly for some Surveys or Interaction tests

Degraded · Jun 3, 22:11 UTC · Study Results

General platform slowness

Degraded · May 20, 18:40 UTC · Dashboard, Login Portal, Study Results, Insights Summary +1

Slow loading in Surveys and Interaction Tests results

Degraded · May 16, 14:10 UTC · Study Results

Zoom is currently experiencing an outage

Partial outage · Apr 16, 19:34 UTC · Zoom Zoom Meetings, Zoom Zoom Software, Zoom Zoom Video Webinars

We're investigating an outage at app.usertesting.com. This issue will affect log in for both customers and contributors

Major outage · Apr 8, 20:32 UTC · Test Distribution, Video Playback, Test Launch Flow, Android Recorder +16

Investigating Issue with UTZ studies where sourcing it's not added

Notice · Mar 21, 14:03 UTC · Invite Network

There is an issue preventing customers from accessing the Audience tab in Surveys and Interaction tests

Partial outage · Mar 20, 14:49 UTC · Test Launch Flow

We're investigating an issue where some drafts have the Launch Test button greyed out and can't be launched

Partial outage · Feb 10, 22:39 UTC · Test Launch Flow

We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts

Partial outage · Jan 27, 17:23 UTC · Test Launch Flow, External Video Uploads, Prototype Hosting

Users may not be able to log in

Notice · Dec 11, 19:30 UTC · Log in form

iOS contributors are unable to take screeners for surveys

Degraded · Dec 9, 16:39 UTC · iOS Recorder, Tester Dashboard

Issues loading the UserTesting platform

Partial outage · Nov 4, 17:25 UTC · Dashboard, Tester Dashboard

Upload issues

Partial outage · Oct 29, 09:38 UTC · Session video uploads

Age Range criteria when sourcing Surveys is not filtering properly.

Degraded · Oct 24, 19:47 UTC · Test Distribution

UserTesting Surveys - missing screener answers for past participants in some studies

Degraded · Oct 18, 13:40 UTC · Study Results

We're investigating an issue where iOS Invite Network users are unable to start mobile tests

Partial outage · Oct 16, 18:13 UTC · Invite Network

Error when uploading prototype zip files into a draft

Partial outage · Oct 8, 23:14 UTC · Prototype Hosting

We are facing loading issues for some customers in APAC region

Notice · Sep 18, 11:51 UTC