Vendor reports: major outageResolved · vendor status “resolved”Official status API

We're investigating an outage at app.usertesting.com. This issue will affect log in for both customers and contributors

Reported by UserTesting · Data & Analytics · source last read 2 min ago

Official source (opens in a new tab)
Vendor start
Apr 8, 2025, 20:32 UTC
Vendor's clock
Resolved
Apr 8, 2025, 21:35 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
1 h 3 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • UserTesting reports major outage: "We're investigating an outage at app.usertesting.com. This issue will affect log in for both customers and contributors".[E1, E2]
  • The vendor marked it resolved at 2025-04-08 21:35 UTC.[E3, E7]

Affected products and regions

  • Components: Test Distribution, Video Playback, Test Launch Flow, Android Recorder, Dashboard, iOS Recorder, Login Portal, Study Results, Tester Dashboard, Desktop Recorder, Insights Summary, Video Uploader, Applicant Process, Live Conversations, Invite Network, Chrome Recorder Extension, External Video Uploads, Highlight Reel Editor, Prototype Hosting, Session video uploads.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2025-04-08 21:35 UTC · summary s1, evidence 0c4252c0d8731967

Evidence (7)
  1. E1UserTesting reports major outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "We're investigating an outage at app.usertesting.com. This issue will affect log in for both customers and contributors". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2025-04-08 20:32 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Test Distribution, Video Playback, Test Launch Flow, Android Recorder, Dashboard, iOS Recorder, Login Portal, Study Results, Tester Dashboard, Desktop Recorder, Insights Summary, Video Uploader, Applicant Process, Live Conversations, Invite Network, Chrome Recorder Extension, External Video Uploads, Highlight Reel Editor, Prototype Hosting, Session video uploads. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2025-04-08 21:35 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: Test Distribution, Video Playback, Test Launch Flow, Android Recorder, Dashboard, iOS Recorder, Login Portal, Study Results, Tester Dashboard, Desktop Recorder, Insights Summary, Video Uploader, Applicant Process, Live Conversations, Invite Network, Chrome Recorder Extension, External Video Uploads, Highlight Reel Editor, Prototype Hosting, Session video uploads

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

UserTesting is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Apr 8, 2025, 20:32 UTCVendor-reported startVendor time
  2. Apr 8, 2025, 21:35 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.