Pendo

Operational

All Systems Operational

Official status page (opens in a new tab)

Official status API · last read 5 min ago

Components

Pendo reports all 23 components operational. As listed on its status page, read 5 min ago.

  • Pendo UI · US environment (app.pendo.io)Operational
  • API · US environment (app.pendo.io)Operational
  • NPS · US environment (app.pendo.io)Operational
  • NPS Email · US environment (app.pendo.io)Operational
  • Guide Deliverability · US environment (app.pendo.io)Operational
  • Guide Designer · US environment (app.pendo.io)Operational
  • Guide Targeting · JPN environment (app.jpn.pendo.io)Operational
  • Mobile Guides · US environment (app.pendo.io)Operational
  • Resource Center · US environment (app.pendo.io)Operational
  • Analytics - Data Collection · US environment (app.pendo.io)Operational
  • Analytics - Data Processing · US environment (app.pendo.io)Operational
  • Analytics - Paths and Funnels · US environment (app.pendo.io)Operational
  • Mobile Analytics · US environment (app.pendo.io)Operational
  • Adopt UI · US environment (app.pendo.io)Operational
  • Feedback API · US environment (app.pendo.io)Operational
  • Leo · AU environment (app.au.pendo.io)Operational
  • Feedback UI · US environment (app.pendo.io)Operational
  • Listen · AU environment (app.au.pendo.io)Operational
  • Session Replay · AU environment (app.au.pendo.io)Operational
  • Webhooks · AU environment (app.au.pendo.io)Operational
  • Orchestrate · AU environment (app.au.pendo.io)Operational
  • MCP · AU environment (app.au.pendo.io)Operational
  • Other · AU environment (app.au.pendo.io)Operational
Reported uptime
99.83%
From published incidents, 89 of 90 days covered
Published incidents
6
Active in the last 90 days
Days affected
6
Out of the last 90, any severity
Last incident
7 d ago
Started Nov 4, 14:50 UTC

Last 90 days

90 days agoToday
  • Operational
  • Maintenance
  • Degraded
  • Partial outage
  • Major outage
  • No data

Incident timeline

November 2026

  1. Degradation of Account and Visitor Reports

    Major outage · Nov 4, 14:50 UTC · Pendo UI, Pendo UI, Pendo UI, Pendo UI +1

    1 h 12 min

    Official (opens in a new tab)

    Resolved

October 2026

  1. Some Customers Unable to Connect to Pendo MCP

    Degraded · Oct 1, 20:49 UTC · MCP, MCP

    12 h 29 min

    Official (opens in a new tab)

    Resolved

  2. Pairing in Mobile is Not Functional

    Partial outage · Oct 1, 06:29 UTC · Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides +1

    1 h 47 min

    Official (opens in a new tab)

    Resolved

September 2026

  1. Guide targeting impacted in US Environment

    Major outage · Sep 21, 20:54 UTC · Guide Targeting

    34 min

    Official (opens in a new tab)

    Resolved

  2. Latency issue in US region impacting login, guide delivery and event data processing

    Partial outage · Sep 14, 16:14 UTC · Pendo UI, Guide Deliverability, Mobile Guides, Analytics - Data Processing +1

    3 h 51 min

    Official (opens in a new tab)

    Resolved

  3. Intermittent sign out issue

    Degraded · Sep 2, 15:48 UTC · Pendo UI, Pendo UI, Pendo UI, Pendo UI +1

    56 min

    Official (opens in a new tab)

    Resolved

July 2026

  1. Error thrown in continuing Leo conversations

    Degraded · Jul 27, 14:48 UTC · Pendo UI, Pendo UI, Pendo UI, Pendo UI

    37 min

    Official (opens in a new tab)

    Resolved

  2. Guide display disruption affecting the beta Web SDK

    Notice · Jul 14, 12:25 UTC · Guide Deliverability, Guide Deliverability, Guide Deliverability, Guide Deliverability +1

    3 h 27 min

    Official (opens in a new tab)

    Resolved

  3. Event processing delays

    Degraded · Jul 10, 10:45 UTC · Guide Targeting, Analytics - Data Processing, Session Replay

    1 h 50 min

    Official (opens in a new tab)

    Resolved

  4. Data Sync Destination Failures

    Partial outage · Jul 2, 15:47 UTC · Other

    21 h 21 min

    Official (opens in a new tab)

    Resolved

June 2026

  1. Guide Targeting and Conversational AI Guide Editor Disruption

    Notice · Jun 4, 17:00 UTC

    Official (opens in a new tab)

    Resolved

May 2026

  1. Pendo Academy Currently Inaccessible

    Major outage · May 29, 12:40 UTC · Other, Other, Other, Other +1

    2 h 52 min

    Official (opens in a new tab)

    Resolved

  2. Agent Analytics Data Processing Delay – EU Region Only

    Degraded · May 28, 21:34 UTC · Other

    2 h 42 min

    Official (opens in a new tab)

    Resolved

  3. Salesforce Integration Degradation Continues

    Degraded · May 28, 14:41 UTC · Other, Other, Other, Other +1

    1 d 5 h

    Official (opens in a new tab)

    Resolved

  4. Salesforce Integration Degraded

    Degraded · May 27, 15:56 UTC · Other, Other, Other, Other +1

    7 h 37 min

    Official (opens in a new tab)

    Resolved

  5. Guide Delivery Outage - US1 Region

    Major outage · May 19, 16:50 UTC · Guide Deliverability

    2 h 16 min

    Official (opens in a new tab)

    Resolved

  6. Incident: Listen Email Notifications Temporarily Unavailable

    Degraded · May 19, 10:24 UTC · Other, Other, Other, Other +1

    2 d 18 h

    Official (opens in a new tab)

    Resolved

  7. Issue with Visual Design Studio Loading Incorrect Guide

    Degraded · May 13, 13:29 UTC · Guide Designer, Guide Designer, Guide Designer, Guide Designer +1

    8 h 52 min

    Official (opens in a new tab)

    Resolved

  8. Investigating | Pendo MCP Authentication – All Regions

    Degraded · May 8, 17:05 UTC · Other, Other, Other, Other +1

    2 h 4 min

    Official (opens in a new tab)

    Resolved

April 2026

  1. Event Processing Delayed in US environment

    Degraded · Apr 13, 21:31 UTC · Analytics - Data Processing

    9 h 8 min

    Official (opens in a new tab)

    Resolved

March 2026

  1. Issues with Editing Existing Segments

    Degraded · Mar 18, 12:50 UTC · Pendo UI

    15 min

    Official (opens in a new tab)

    Resolved

  2. Send Update Shows No Recipients in Pendo Listen

    Degraded · Mar 12, 14:49 UTC · Feedback UI, Feedback UI, Feedback UI

    3 h 17 min

    Official (opens in a new tab)

    Resolved

February 2026

  1. Investigating Issues with Guides and Resource Center

    Partial outage · Feb 5, 12:21 UTC · Pendo UI, Pendo UI, Pendo UI, Pendo UI +6

    3 d 2 h

    Official (opens in a new tab)

    Resolved

  2. Guides using segments are non-operational in Production and Staging Environments

    Major outage · Feb 5, 01:20 UTC · Guide Deliverability, Guide Deliverability, Guide Deliverability, Guide Deliverability +11

    3 h 26 min

    Official (opens in a new tab)

    Resolved

January 2026

  1. Pendo Chatbot not operational in the Resource Center

    Partial outage · Jan 9, 20:46 UTC · Other, Other, Other, Other

    31 min

    Official (opens in a new tab)

    Resolved

November 2025

  1. Data Sync Destination Invalidation Issue for Cloud-Storage Destinations

    Notice · Nov 20, 15:48 UTC · Other, Other, Other, Other +1

    4 d 21 h

    Official (opens in a new tab)

    Resolved

October 2025

  1. Degraded Search Performance in Listen Product

    Degraded · Oct 7, 14:10 UTC · Other, Other, Other, Other +1

    3 h 57 min

    Official (opens in a new tab)

    Resolved

July 2025

  1. Possible authentication issues

    Notice · Jul 18, 16:17 UTC · Other

    2 h 12 min

    Official (opens in a new tab)

    Resolved

June 2025

  1. Classic/Legacy Feedback in The US Server is Down

    Partial outage · Jun 19, 08:54 UTC · Feedback API

    26 min

    Official (opens in a new tab)

    Resolved

  2. NPS Email Backup disabled in US region

    Partial outage · Jun 17, 13:21 UTC · NPS Email

    1 d 2 h

    Official (opens in a new tab)

    Resolved

  3. Outage preventing the Pendo application from loading and collecting data

    Notice · Jun 12, 18:25 UTC · Pendo UI, API, NPS, NPS Email +12

    3 d 17 h

    Official (opens in a new tab)

    Resolved

  4. Possible slowness and Visual Design Studio crashing when creating Guides in Pendo

    Partial outage · Jun 10, 13:56 UTC · Guide Designer

    1 h 26 min

    Official (opens in a new tab)

    Resolved

May 2025

  1. Feedback Email Disabled in US Region

    Partial outage · May 31, 00:56 UTC · Feedback API

    13 h 36 min

    Official (opens in a new tab)

    Resolved

  2. Pendo Chatbot not operational in the Resource Center

    Partial outage · May 19, 09:54 UTC · Other

    57 min

    Official (opens in a new tab)

    Resolved

  3. Pendo Chatbot not operational in the Resource Center

    Partial outage · May 14, 14:11 UTC · Other

    3 h 10 min

    Official (opens in a new tab)

    Resolved

  4. Pendo application and CNAME guide delivery outage in EU region

    Partial outage · May 7, 13:28 UTC · Pendo UI, Guide Deliverability

    3 h 5 min

    Official (opens in a new tab)

    Resolved

  5. Action Required Regarding Pendo Mobile SDK 3.7.0.9285 and App Store Submissions

    Partial outage · May 7, 09:12 UTC · Other

    1 h 40 min

    Official (opens in a new tab)

    Resolved

April 2025

  1. Account Metadata Not Showing in UI

    Degraded · Apr 10, 14:12 UTC · Pendo UI

    4 h 26 min

    Official (opens in a new tab)

    Resolved

March 2025

  1. Possible guide targeting delay

    Degraded · Mar 31, 19:33 UTC · Guide Targeting

    1 h 6 min

    Official (opens in a new tab)

    Resolved

February 2025

  1. Pendo Feedback: Partial Front End Outage

    Partial outage · Feb 3, 15:10 UTC · Feedback UI

    20 min

    Official (opens in a new tab)

    Resolved

January 2025

  1. Known infrastructure issue causing dropped events in Pendo

    Degraded · Jan 8, 15:45 UTC · API, Guide Targeting, Analytics - Data Collection, Analytics - Data Processing +1

    2 d 2 h

    Official (opens in a new tab)

    Resolved

October 2024

  1. Known issue affecting Pendo for Employees (P4E) customers using Microsoft Edge (V130)

    Partial outage · Oct 25, 16:02 UTC

    Official (opens in a new tab)

    Resolved

September 2024

  1. Pendo Resource Center Missing

    Partial outage · Sep 10, 02:17 UTC · Pendo UI

    24 min

    Official (opens in a new tab)

    Resolved

August 2024

  1. Pendo Feedback Processing Delays

    Degraded · Aug 1, 18:51 UTC · Feedback API

    3 h 9 min

    Official (opens in a new tab)

    Resolved

July 2024

  1. Increased latency for data ingestion, guides, and other services

    Partial outage · Jul 31, 20:30 UTC · NPS, NPS Email, Guide Deliverability, Guide Designer +7

    22 min

    Official (opens in a new tab)

    Resolved

June 2024

  1. Track Event data lost from 9:10 AM - 10:10 AM ET

    Degraded · Jun 12, 14:20 UTC · Analytics - Data Collection

    Official (opens in a new tab)

    Resolved

April 2024

  1. Login performance degraded

    Notice · Apr 1, 18:07 UTC · Pendo UI

    2 d 0 h

    Official (opens in a new tab)

    Resolved

March 2024

  1. Pendo login issue

    Major outage · Mar 31, 19:22 UTC · Pendo UI

    3 h 59 min

    Official (opens in a new tab)

    Resolved

  2. Possible issues with Pendo customers receiving Pendo emails

    Partial outage · Mar 7, 20:59 UTC · Other

    4 d 16 h

    Official (opens in a new tab)

    Resolved

November 2023

  1. Poll Responses Not Loading (UI)

    Degraded · Nov 3, 13:35 UTC · Pendo UI

    1 h 17 min

    Official (opens in a new tab)

    Resolved