Vendor reports: partial outageResolved · vendor status “resolved”Official status API

NPS Email Backup disabled in US region

Reported by Pendo · CRM, Marketing & Sales · source last read just now

Official source (opens in a new tab)
Vendor start
Jun 17, 2025, 13:21 UTC
Vendor's clock
Resolved
Jun 18, 2025, 16:17 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
1 d 2 h
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Pendo reports partial outage: "NPS Email Backup disabled in US region".[E1, E2]
  • The vendor marked it resolved at 2025-06-18 16:17 UTC.[E3, E7]

Affected products and regions

  • Components: NPS Email.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2025-06-18 16:17 UTC · summary s1, evidence 9ecb8856837c32aa

Evidence (7)
  1. E1Pendo reports partial outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "NPS Email Backup disabled in US region". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2025-06-17 13:21 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: NPS Email. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2025-06-18 16:17 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: NPS Email

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Pendo is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Jun 17, 2025, 13:21 UTCVendor-reported startVendor time
  2. Jun 18, 2025, 16:17 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.