Vendor reports: partial outageResolved · vendor status “resolved”Official status API

Increased latency for data ingestion, guides, and other services

Reported by Pendo · CRM, Marketing & Sales · source last read 4 min ago

Official source (opens in a new tab)
Vendor start
Jul 31, 2024, 20:30 UTC
Vendor's clock
Resolved
Jul 31, 2024, 20:52 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
22 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Pendo reports partial outage: "Increased latency for data ingestion, guides, and other services".[E1, E2]
  • The vendor marked it resolved at 2024-07-31 20:52 UTC.[E3, E7]

Affected products and regions

  • Components: NPS, NPS Email, Guide Deliverability, Guide Designer, Guide Targeting, Mobile Guides, Resource Center, Analytics - Data Collection, Analytics - Data Processing, Analytics - Paths and Funnels, Mobile Analytics.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2024-07-31 20:52 UTC · summary s1, evidence 87b4a225f7a34604

Evidence (7)
  1. E1Pendo reports partial outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Increased latency for data ingestion, guides, and other services". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2024-07-31 20:30 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: NPS, NPS Email, Guide Deliverability, Guide Designer, Guide Targeting, Mobile Guides, Resource Center, Analytics - Data Collection, Analytics - Data Processing, Analytics - Paths and Funnels, Mobile Analytics. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2024-07-31 20:52 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: NPS, NPS Email, Guide Deliverability, Guide Designer, Guide Targeting, Mobile Guides, Resource Center, Analytics - Data Collection, Analytics - Data Processing, Analytics - Paths and Funnels, Mobile Analytics

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Pendo is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Jul 31, 2024, 20:30 UTCVendor-reported startVendor time
  2. Jul 31, 2024, 20:52 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.