Vendor reports: major outageResolved · vendor status “resolved”Official status API

Guides using segments are non-operational in Production and Staging Environments

Reported by Pendo · CRM, Marketing & Sales · source last read 3 min ago

Official source (opens in a new tab)
Vendor start
Feb 5, 2026, 01:20 UTC
Vendor's clock
Resolved
Feb 5, 2026, 04:45 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
3 h 26 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Pendo reports major outage: "Guides using segments are non-operational in Production and Staging Environments".[E1, E2]
  • The vendor marked it resolved at 2026-02-05 04:45 UTC.[E3, E7]

Affected products and regions

  • Components: Guide Deliverability, Guide Deliverability, Guide Deliverability, Guide Deliverability, Guide Deliverability, Guide Designer, Guide Designer, Guide Designer, Guide Designer, Guide Designer, Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides, Mobile Analytics.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-02-05 04:45 UTC · summary s1, evidence 241ec58b7b0d5679

Evidence (7)
  1. E1Pendo reports major outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Guides using segments are non-operational in Production and Staging Environments". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2026-02-05 01:20 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Guide Deliverability, Guide Deliverability, Guide Deliverability, Guide Deliverability, Guide Deliverability, Guide Designer, Guide Designer, Guide Designer, Guide Designer, Guide Designer, Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides, Mobile Analytics. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2026-02-05 04:45 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: Guide Deliverability, Guide Deliverability, Guide Deliverability, Guide Deliverability, Guide Deliverability, Guide Designer, Guide Designer, Guide Designer, Guide Designer, Guide Designer, Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides, Mobile Analytics

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Pendo is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Feb 5, 2026, 01:20 UTCVendor-reported startVendor time
  2. Feb 5, 2026, 04:45 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.