DocuSign

Document Preview Unavailable on NA11 (Incident 6194)

Degraded · Nov 10, 09:26 UTC

CLM queued processing delays (Incident 6191)

Notice · Nov 10, 03:04 UTC

Service disruption impacting Docusign products (Incident 6171)

Partial outage · Nov 6, 21:57 UTC

Docusign Connect to Salesforce signed document write-back issues to Salesforce in USFED (Incident 6165)

Degraded · Nov 6, 18:25 UTC

Organization admin access unavailable and Agreement Manager delays (Incident 6153)

Degraded · Nov 5, 16:18 UTC

Some users may not be receiving login verification code and password reset emails (Incident 6112)

Degraded · Oct 31, 22:12 UTC

Signing and login unavailable for Docusign France customers (Incident 5945)

Partial outage · Oct 21, 17:51 UTC

Errors for templates, reports, envelope preparation and other features (Incident 6034)

Degraded · Oct 21, 02:31 UTC

Insight Customers Impacted by OCR Processing Issue (Incident 6027)

Degraded · Oct 20, 15:38 UTC

Customers may have experienced intermittent latency and disruption using eSign services (Incident 6014)

Degraded · Oct 19, 23:23 UTC

Errors for templates, reports, envelope preparation and other features (Incident 5994)

Degraded · Oct 16, 07:13 UTC

Errors for templates, reports, envelope preparation and other features (Incident 5932)

Degraded · Oct 8, 09:28 UTC

Failures to grant users access to CLM in account admin (Incident 5922)

Degraded · Oct 7, 12:18 UTC

CLM workflow update salesforce step latency (Incident 5893)

Notice · Oct 2, 15:40 UTC

Customers may experience intermittent disruption logging in and using services (Incident 5888)

Degraded · Oct 2, 14:19 UTC

Customers unable to access custom scripts following recent update (Incident 5878)

Notice · Sep 30, 20:02 UTC

Some customers may experience issues with Salesforce Connect (Incident 5872)

Degraded · Sep 30, 00:21 UTC

Email Delivery Failures impacting customers (Incident 5861)

Degraded · Sep 28, 18:08 UTC

Customers may be impacted by a disruption to Salesforce (Incident 5788)

Notice · Sep 16, 09:45 UTC

Some users were unable to preview documents (Incident 5749)

Degraded · Sep 9, 22:06 UTC

High latency affecting send and sign across production environments (Incident 5741)

Degraded · Sep 9, 01:52 UTC

CLM workflow and expression evaluation degradation and failures (Incident 5734)

Degraded · Sep 7, 00:18 UTC

Intermittent login and API failures (Incident 5729)

Degraded · Sep 4, 08:41 UTC

UI Latency Issues (Incident 5692)

Degraded · Aug 31, 16:06 UTC

Slow performance and delays for Agreement Manager, CLM, and eSign (Incident 5674)

Degraded · Aug 27, 23:39 UTC

Issues in JP1 with Salesforce Writeback (Incident 5648)

Notice · Aug 24, 10:10 UTC

Document Upload and Generation Errors (Incident 5595)

Degraded · Aug 12, 23:21 UTC

Degraded Task Processing and Latency across multiple services (Incident 5576)

Degraded · Aug 11, 13:14 UTC

Login Issues in certain regions (Incident 5572)

Degraded · Aug 11, 04:49 UTC

Latency and Errors Across NA11 (Incident 5558)

Notice · Aug 7, 16:59 UTC

Docusign Admin Intermittently Unavailable (Incident 5548)

Degraded · Aug 6, 19:58 UTC

Workflow Send and Review Errors (Incident 5532)

Degraded · Aug 5, 18:50 UTC

Customers may experience issues accessing the eSign Admin Settings page (Incident 5527)

Degraded · Aug 5, 01:29 UTC

Document generation failures in salesforce integration (Incident 5525)

Degraded · Aug 4, 13:40 UTC

Powerforms Intermittently Not Loading (Incident 5517)

Degraded · Aug 3, 20:07 UTC

Failures with Envelope Writeback and Status Updates (Incident 5505)

Degraded · Jul 31, 12:45 UTC

Latency and Intermittent Errors (Incident 5501)

Partial outage · Jul 30, 19:53 UTC

Customers may experience errors when signing up for new accounts (Incident 5500)

Degraded · Jul 30, 19:24 UTC

Qualified Verification Latency (Incident 5472)

Degraded · Jul 27, 10:45 UTC

Customers in AU/JP may experience errors or delays when logging in, sending, or signing envelopes (Incident 5409)

Degraded · Jul 23, 20:59 UTC

Customers may be unable to complete purchases on ecom.docusign.com (Incident 5438)

Degraded · Jul 22, 20:04 UTC

Customers may experience errors loading PowerForms to sign envelopes (Incident 5417)

Degraded · Jul 17, 17:33 UTC

Customers may experience errors executing workflows and uploading documents (Incident 5399)

Degraded · Jul 16, 03:27 UTC

Some Document Generation customers are being redirected to the CLM home page (Incident 5384)

Degraded · Jul 14, 20:48 UTC

Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)

Degraded · Jul 14, 17:09 UTC

Some customers may not able to open any CLM documents (Incident 5375)

Degraded · Jul 13, 19:55 UTC

Powerforms Intermittently Not Loading (Incident 5345)

Degraded · Jul 8, 21:46 UTC

Errors accessing the sending web application (Incident 5334)

Degraded · Jul 7, 20:55 UTC

Intermittent Issues With Delivery of e-mail Notifications (Incident 5326)

Degraded · Jul 7, 15:31 UTC

Intermittent Errors and Delays (Incident 5312)

Degraded · Jul 5, 22:35 UTC

Customers may experience latency (Incident 5259)

Degraded · Jun 30, 11:18 UTC

Some customers may experience errors with Sending and Signing (Incident 5252)

Degraded · Jun 30, 00:25 UTC

Customers may experience errors with Sending and Signing in NA3 (Incident 5247)

Degraded · Jun 29, 21:32 UTC

Intermittent issues with Reports and Search on S1 Prod (Incident 5233)

Degraded · Jun 29, 15:39 UTC

Customers may see increased latency when sending and signing and intermittent errors (Incident 5232)

Degraded · Jun 29, 15:30 UTC

Intermittent Errors and Delays (Incident 5219)

Degraded · Jun 28, 06:49 UTC

Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)

Degraded · Jun 26, 18:06 UTC

Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)

Degraded · Jun 25, 20:11 UTC

Platform Latency in UAT (Incident 5187)

Degraded · Jun 25, 08:44 UTC

Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139)

Degraded · Jun 18, 22:43 UTC

Salesforce for Gen customers may be unable to generate documents (Incident 5132)

Degraded · Jun 17, 19:28 UTC

Salesforce for Gen customers are unable to generate documents (Incident-5122)

Degraded · Jun 16, 16:52 UTC

Customers may experience intermittent latency (Incident 5118)

Degraded · Jun 16, 08:37 UTC

Users may experience performance latency when utilizing document conversion (Incident 5085)

Degraded · Jun 15, 17:24 UTC

Email notifications sent from custom domains were delayed (Incident 5106)

Degraded · Jun 15, 14:00 UTC

Notification failures when utilising Outlook (Incident 5087)

Degraded · Jun 12, 06:04 UTC

Users may encounter errors when attempting to process envelopes (Incident 5072)

Notice · Jun 11, 19:45 UTC

Document Upload and Generation Errors (Incident 5073)

Degraded · Jun 11, 19:03 UTC

CLM: Resolved Authentication/Access Issues in EU11 (Incident 5040)

Degraded · Jun 5, 23:03 UTC

Customers Unable to Purchase Plans (Incident 5034)

Degraded · Jun 5, 22:02 UTC

Reports May Remain in "Exporting" Status (Incident 5020)

Degraded · Jun 4, 06:58 UTC

Customers dependent on deprecated TLS ciphers will experience interruption (Incident-5003)

Degraded · Jun 2, 23:32 UTC

Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)

Degraded · May 28, 14:51 UTC

Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)

Degraded · May 27, 01:04 UTC

Salesforce is experiencing an outage that may impact customers using the Salesforce integration (Incident-4935)

Degraded · May 21, 23:12 UTC

Some customers may experience latencies sending and signing in EU (Incident-4915)

Degraded · May 19, 12:59 UTC

Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)

Degraded · May 18, 17:55 UTC

Users may experience report failures and loading delays in the EU11 and EU21 sites (incident 4896)

Notice · May 18, 14:30 UTC

Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)

Degraded · May 14, 18:45 UTC

Workflow Reports Experiencing Timeout Errors (Incident 4874)

Degraded · May 13, 11:49 UTC

Customers may experience issues accessing PowerForms (Incident 4870)

Degraded · May 12, 19:41 UTC

Users may experience timeouts when attempting to complete document transactions (Incident 4866)

Degraded · May 12, 18:17 UTC

Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862)

Degraded · May 12, 13:42 UTC

Users may encounter errors that will prevent document uploading or envelope creation (Incident 4860)

Degraded · May 11, 23:14 UTC

AU Site Outage (Incident 4840)

Partial outage · May 8, 02:09 UTC

Send Latency in EU (Incident 4776)

Degraded · Apr 28, 09:03 UTC

Some customers are seeing errors previewing and sending envelopes via Docusign App Launcher (Incident 4752)

Degraded · Apr 23, 20:14 UTC

Some users might experience latency when attempting to convert non-PDF documents (Incident 4750)

Degraded · Apr 23, 16:28 UTC

Customers may experience intermittent latency and errors in Navigator (Incident 4748)

Degraded · Apr 23, 15:27 UTC

Login failures and Latency Issues with Sending and Signing Envelopes (Incident 4717)

Partial outage · Apr 17, 14:47 UTC

Intermittent Errors in UAT (Incident 4682)

Degraded · Apr 11, 03:54 UTC

User Membership Group Update Delays (Incident 4672)

Degraded · Apr 9, 19:40 UTC

Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)

Degraded · Mar 27, 12:41 UTC

Search Indexing Delays (Incident 4539)

Notice · Mar 18, 00:13 UTC

CLM & Docusign Gen for Salesforce Customers may be having difficulties accessing EU sites (Incident 4517)

Partial outage · Mar 14, 02:07 UTC

Users may encounter errors while attempting to upload or edit documents. (Incident 4504)

Degraded · Mar 12, 18:15 UTC

A subset of Insight customers may experience issues accessing the Product (Incident 4480)

Partial outage · Mar 10, 16:12 UTC

Users may experience delays or failures when attempting to upload documents via the MuleSoft API (incident 4455)

Degraded · Mar 6, 17:37 UTC

eSign Prod: Customers using Authorize.net to Include a One-Time Payment Request may experience issues completing envelopes (Incident 4445)

Degraded · Mar 4, 18:45 UTC

Customers may experience latency when sending and signing (Incident 4392)

Degraded · Feb 24, 10:04 UTC