Vendor reports: partial outageResolved · vendor status “resolved”Official status API

CLM & Docusign Gen for Salesforce Customers may be having difficulties accessing EU sites (Incident 4517)

Reported by DocuSign · Productivity & Collaboration · source last read just now

Official source (opens in a new tab)
Vendor start
Mar 14, 2026, 02:07 UTC
Vendor's clock
Resolved
Mar 17, 2026, 23:40 UTC
Vendor's clock
First seen by Statuswall
Nov 11, 2026, 02:42 UTC
Statuswall's clock
Duration
3 d 21 h
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • DocuSign reports partial outage: "CLM & Docusign Gen for Salesforce Customers may be having difficulties accessing EU sites (Incident 4517)".[E1, E2]
  • The vendor marked it resolved at 2026-03-17 23:40 UTC.[E3, E7]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Which components are affected: the vendor did not say.[E6]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-11-11 02:42 UTC · summary s1, evidence aef814b0a0e32523

Evidence (8)
  1. E1DocuSign reports partial outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "CLM & Docusign Gen for Salesforce Customers may be having difficulties accessing EU sites (Incident 4517)". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2026-03-14 02:07 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6The vendor attached no components. (Statuswall)
  7. E7Vendor-reported resolution: 2026-03-17 23:40 UTC. (vendor) source (opens in a new tab)
  8. E8First seen by Statuswall: 2026-11-11 02:42 UTC. (Statuswall)

Affected scope

Not stated by the vendor

Components: not stated by the vendor

The vendor's feed gives no region for this incident. It is not assumed to be global.

Potential relevance

DocuSign is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Mar 14, 2026, 02:07 UTCVendor-reported startVendor time
  2. Mar 17, 2026, 23:40 UTCVendor-reported resolutionVendor time
  3. Nov 11, 2026, 02:42 UTCFirst seen by Statuswall (vendor status: resolved)Seen by Statuswall