Vendor reports: degradedResolved · vendor status “resolved”Official status API

Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)

Reported by DocuSign · Productivity & Collaboration · source last read 5 min ago

Official source (opens in a new tab)
Vendor start
May 27, 2026, 01:04 UTC
Vendor's clock
Resolved
May 28, 2026, 01:42 UTC
Vendor's clock
First seen by Statuswall
Nov 11, 2026, 02:42 UTC
Statuswall's clock
Duration
1 d 0 h
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • DocuSign reports degraded: "Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)".[E1, E2]
  • The vendor marked it resolved at 2026-05-28 01:42 UTC.[E3, E7]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Which components are affected: the vendor did not say.[E6]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-11-11 02:42 UTC · summary s1, evidence 73f33a59bf0f8acd

Evidence (8)
  1. E1DocuSign reports degraded. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2026-05-27 01:04 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6The vendor attached no components. (Statuswall)
  7. E7Vendor-reported resolution: 2026-05-28 01:42 UTC. (vendor) source (opens in a new tab)
  8. E8First seen by Statuswall: 2026-11-11 02:42 UTC. (Statuswall)

Affected scope

Not stated by the vendor

Components: not stated by the vendor

The vendor's feed gives no region for this incident. It is not assumed to be global.

Potential relevance

DocuSign is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. May 27, 2026, 01:04 UTCVendor-reported startVendor time
  2. May 28, 2026, 01:42 UTCVendor-reported resolutionVendor time
  3. Nov 11, 2026, 02:42 UTCFirst seen by Statuswall (vendor status: resolved)Seen by Statuswall