Outages and root causes.
Two years of public outages, and what each company said caused them. Every entry links to the company's own write-up; nothing here is our speculation.
Status pages re-read just now
Incidents with a published root cause
By month, last two years · Kustomer
Peak 4 · October 2025
- Total: 39
- December 2024: 0
- January 2025: 0
- February 2025: 0
- March 2025: 1
- April 2025: 2
- May 2025: 3
- June 2025: 1
- July 2025: 1
- August 2025: 2
- September 2025: 3
- October 2025: 4
- November 2025: 3
- December 2025: 1
- January 2026: 2
- February 2026: 1
- March 2026: 1
- April 2026: 2
- May 2026: 3
- June 2026: 4
- July 2026: 2
- August 2026: 0
- September 2026: 2
- October 2026: 0
- November 2026: 1
- Incidents listed
- 39
- With a published RCA
- Official write-ups
- 39
- Linked from the incident
- Major outages
- 0
- As graded by each company
- Services
- 1
- With at least one entry
From the status pages
Kustomer · Workflows delays in processing PROD2
Degraded · Nov 3, 2026 · 1 h 10 min
Kustomer · [Kustomer Voice] Unable to Dial Outbound Calls - All PRODS
Degraded · Sep 9, 2026 · 27 min
Kustomer · kustomer.help Default Domain – Visibility Issue – ALL PRODs
Degraded · Sep 8, 2026 · 16 min
Kustomer · Issues with Text Editor with typing, pasting, & adding shortcuts PROD1, PROD2, and PROD4
Degraded · Jul 30, 2026 · 1 h 31 min
Kustomer · Platform Events Service Disruption (PROD1)
Degraded · Jul 26, 2026 · 3 h 21 min
Kustomer · MessageBird - unable to send outbound replies PROD 1
Degraded · Jun 25, 2026 · 1 h 7 min
Kustomer · [Whatsapp] Outbound Message Delivery Disruption [ALL PRODs]
Degraded · Jun 12, 2026 · 7 h 7 min
Kustomer · [Channels] [Platform Latency] [Prods 1 and 2]
Degraded · Jun 9, 2026 · 1 h 18 min
Kustomer · Chats, Emails, Routing latency PROD 1
Degraded · Jun 2, 2026 · 1 h 5 min
Kustomer · WhatsApp messages failing Prods 1 + 2
Degraded · May 26, 2026 · 2 h 7 min
Kustomer · Chat - Messages Failing & Assistant Issues - Prod-1
Degraded · May 14, 2026 · 59 min
Kustomer · [Gmail]Email Connectivity & Send/Receive Issues - Prod 1 & Prod 2
Degraded · May 1, 2026 · 39 min
Kustomer · [DRAFTS] Internal API Errors (Prod1)
Degraded · Apr 24, 2026 · 1 h 45 min
Kustomer · [Knowledge Base] [Custom Domains returning 500 error] [POD(s) AFFECTED]
Degraded · Apr 14, 2026 · 16 min
Kustomer · [AIC/AIR] AIC/AIR May Not Respond - Prod 1
Degraded · Mar 19, 2026 · 3 h 14 min
Kustomer · [Voice] [Trouble accepting Inbound Calls] [PROD 1]
Degraded · Feb 20, 2026 · 2 h 0 min
Kustomer · [Satisfaction Surveys] CSATs may not send for voice, email and sms channels - Prod 1
Degraded · Jan 27, 2026 · 1 d 3 h
Kustomer · [ROUTING] Chat and Voice conversations not routing [PROD 1 && PROD 2]
Degraded · Jan 22, 2026 · 46 min
Kustomer · [OUTBOUND WEBHOOKS] Outbound Webhooks API errors in Prod2 and Prod4
Notice · Dec 10, 2025 · 1 h 14 min
Kustomer · [POSTMARK] ISP errors sending to Gmail addresses - all pods
Degraded · Nov 13, 2025 · 7 h 5 min
Kustomer · [Knowledge Base] Not Accessible [PROD 2]
Degraded · Nov 8, 2025 · 1 h 39 min
Kustomer · [TAGS] Issue with Searching and Using Tags [ALL PRODS]
Notice · Nov 5, 2025 · 40 min
Kustomer · [AIR and AIC] AI Agent Observability Is Not Ingesting (PROD1)
Notice · Oct 21, 2025 · 16 h 36 min
Kustomer · [PLATFORM] AWS Outage Causing Service Disruption, Latency, and Potential Login issues [Prod 1]
Degraded · Oct 20, 2025 · 9 h 17 min
Kustomer · [PLATFORM] Service Disruption in All Production Environments
Degraded · Oct 20, 2025 · 41 min
Kustomer · [WORKFLOWS + ROUTING] Delays in processing Prod 2
Degraded · Oct 8, 2025 · 1 h 7 min
Kustomer · [Facebook/Instagram] Users Unable to View Data After Login
Degraded · Sep 13, 2025 · 21 h 53 min
Kustomer · [Facebook/Instagram] Users Unable to View Data After Login
Degraded · Sep 12, 2025 · 1 h 51 min
Kustomer · AI Agent messages via WhatsApp and SMS are delayed - Prod 1 and 2
Degraded · Sep 5, 2025 · 4 h 34 min
Kustomer · [PLATFORM] [403 ERROR] [PROD 1 & 2]
Degraded · Aug 29, 2025 · 8 min
Kustomer · [CHAT] [Chat messages may fail to deliver] [Prod 1]
Degraded · Aug 6, 2025 · 40 min
Kustomer · [PLATFORM ] Buffering and Routing Issues PROD 1
Notice · Jul 14, 2025 · 51 min
Kustomer · [NATIVE WHATSAPP] Whatsapp messages delayed sending [PROD1]
Degraded · Jun 6, 2025 · 3 h 20 min
Kustomer · [CHAT] [NOT ALLOWING FOR MESSAGES TO BE SENT] [PROD1]
Degraded · May 14, 2025 · 1 h 1 min
Kustomer · WhatsApp Integration message delays [Prod 1 ]
Degraded · May 8, 2025 · 2 h 12 min
Kustomer · [WhatsApp Messages] [Long delays in sending and multiple messages being sent] [PROD 1]
Notice · May 7, 2025 · 17 min
Kustomer · [WHATSAPP] latency in message sending and issues with messages persisting [Prod 1]
Degraded · Apr 24, 2025 · 2 h 12 min
Kustomer · [Chat and Workflow] Latency in Sending and Receiving Messages and Processing Workflows [Prod 1]
Degraded · Apr 3, 2025 · 50 min
Kustomer · [TWILIO WHATSAPP & SMS] [Outbbound messages were temporarily not sending] [PROD1]
Notice · Mar 6, 2025 · 2 h 21 min
Who publishes root causes
Write-ups posted on status pages, last two years
Public information only
Everything on this page was already published by the companies themselves or by public bodies. statuswall gathers it in one place, links every item to its original, and adds nothing from private or leaked sources.
Sources
- Official status pages: incident titles, severity, times and the link to each published root-cause analysis, exactly as each company posted them
- Company engineering blogs and incident reports: the basis for the notable-outage summaries, each linked from its card
How fresh it is
- Incidents and RCA links: re-read from every status page about once an hour; last run just now
- Notable-outage summaries: written by hand and last checked against their sources on Nov 10, 2026
Titles, severity and times are as published on each company's status page. "Published RCA" means the company posted a postmortem on that incident's official page; we link to it and do not reproduce it. Many companies publish root causes on a blog instead, or not at all, so the absence of a link is not evidence that no analysis exists. Severity grading differs between companies and is not comparable across them. This is not a complete record of every outage.
statuswall is independent and is not affiliated with, sponsored by or endorsed by any company named here. Company and product names are used only to identify whose public information is being referred to. The information is provided as is, for general reference, with no guarantee that it is complete, current or free of error; it is not security, legal or purchasing advice. Where this page and an official source differ, the official source is right.