Kustomer

Workflows delays in processing PROD2

Degraded · Nov 3, 17:21 UTC

[Kustomer Voice] Unable to Dial Outbound Calls - All PRODS

Degraded · Sep 9, 19:25 UTC

kustomer.help Default Domain – Visibility Issue – ALL PRODs

Degraded · Sep 8, 13:23 UTC

Reported Third Party Event - [PubNub]

Degraded · Aug 25, 13:51 UTC

Issues with Text Editor with typing, pasting, & adding shortcuts PROD1, PROD2, and PROD4

Degraded · Jul 30, 17:43 UTC

Platform Events Service Disruption (PROD1)

Degraded · Jul 26, 01:13 UTC

MessageBird - unable to send outbound replies PROD 1

Degraded · Jun 25, 22:24 UTC

[Whatsapp] Outbound Message Delivery Disruption [ALL PRODs]

Degraded · Jun 12, 14:31 UTC

[Channels] [Platform Latency] [Prods 1 and 2]

Degraded · Jun 9, 14:00 UTC

Chats, Emails, Routing latency PROD 1

Degraded · Jun 2, 14:47 UTC

WhatsApp messages failing Prods 1 + 2

Degraded · May 26, 22:14 UTC

Chat - Messages Failing & Assistant Issues - Prod-1

Degraded · May 14, 16:24 UTC

[Gmail]Email Connectivity & Send/Receive Issues - Prod 1 & Prod 2

Degraded · May 1, 13:39 UTC

[DRAFTS] Internal API Errors (Prod1)

Degraded · Apr 24, 20:03 UTC

[Knowledge Base] [Custom Domains returning 500 error] [POD(s) AFFECTED]

Degraded · Apr 14, 14:44 UTC

[AIC/AIR] AIC/AIR May Not Respond - Prod 1

Degraded · Mar 19, 15:14 UTC

[Voice] [Trouble accepting Inbound Calls] [PROD 1]

Degraded · Feb 20, 22:01 UTC

Reported Third Party Event - OpenAI

Degraded · Feb 12, 15:11 UTC

[Satisfaction Surveys] CSATs may not send for voice, email and sms channels - Prod 1

Degraded · Jan 27, 19:16 UTC

[ROUTING] Chat and Voice conversations not routing [PROD 1 && PROD 2]

Degraded · Jan 22, 18:44 UTC

[OUTBOUND WEBHOOKS] Outbound Webhooks API errors in Prod2 and Prod4

Notice · Dec 10, 03:38 UTC

Reported Third Party Event affecting AIC and AIR Observability (PROD 1)

Notice · Dec 2, 22:44 UTC

[POSTMARK] ISP errors sending to Gmail addresses - all pods

Degraded · Nov 13, 20:56 UTC

[Knowledge Base] Not Accessible [PROD 2]

Degraded · Nov 8, 07:06 UTC

[TAGS] Issue with Searching and Using Tags [ALL PRODS]

Notice · Nov 5, 08:39 UTC

[AIR and AIC] AI Agent Observability Is Not Ingesting (PROD1)

Notice · Oct 21, 01:57 UTC

[PLATFORM] AWS Outage Causing Service Disruption, Latency, and Potential Login issues [Prod 1]

Degraded · Oct 20, 13:36 UTC

[PLATFORM] Service Disruption in All Production Environments

Degraded · Oct 20, 09:48 UTC

[FACEBOOK] Inbound Facebook Messenger Messages Not Being Created (PROD1)

Degraded · Oct 16, 14:42 UTC

[WORKFLOWS + ROUTING] Delays in processing Prod 2

Degraded · Oct 8, 14:09 UTC

[Facebook/Instagram] Users Unable to View Data After Login

Degraded · Sep 13, 01:11 UTC

[Facebook/Instagram] Users Unable to View Data After Login

Degraded · Sep 12, 21:50 UTC

AI Agent messages via WhatsApp and SMS are delayed - Prod 1 and 2

Degraded · Sep 5, 22:31 UTC

[PLATFORM] [403 ERROR] [PROD 1 & 2]

Degraded · Aug 29, 17:46 UTC

Reported Third Party Event - Facebook

Degraded · Aug 14, 17:32 UTC

[CHAT] [Chat messages may fail to deliver] [Prod 1]

Degraded · Aug 6, 14:14 UTC

Reported Third Party Event - [PubNub]

Degraded · Jul 31, 22:37 UTC

[PLATFORM ] Buffering and Routing Issues PROD 1

Notice · Jul 14, 14:59 UTC

Reported Third Party Event - OPEN AI

Degraded · Jun 24, 20:23 UTC

Reported Third Party Event - OPEN AI

Degraded · Jun 10, 14:26 UTC

[NATIVE WHATSAPP] Whatsapp messages delayed sending [PROD1]

Degraded · Jun 6, 17:41 UTC

[Reported Third Party Event - TWILIO SMS] experiencing disruption with message deliverability

Notice · May 23, 20:09 UTC

[CHAT] [NOT ALLOWING FOR MESSAGES TO BE SENT] [PROD1]

Degraded · May 14, 17:35 UTC

WhatsApp Integration message delays [Prod 1 ]

Degraded · May 8, 20:09 UTC

[WhatsApp Messages] [Long delays in sending and multiple messages being sent] [PROD 1]

Notice · May 7, 18:55 UTC

[WHATSAPP] latency in message sending and issues with messages persisting [Prod 1]

Degraded · Apr 24, 18:05 UTC

[Chat and Workflow] Latency in Sending and Receiving Messages and Processing Workflows [Prod 1]

Degraded · Apr 3, 03:11 UTC

[Kustomer Voice] - Call Issues

Degraded · Mar 31, 17:33 UTC

[Reported Third Party Event - TWILIO SMS] experiencing disruption with message deliverability

Degraded · Mar 24, 19:07 UTC

[TWILIO WHATSAPP & SMS] [Outbbound messages were temporarily not sending] [PROD1]

Notice · Mar 6, 15:22 UTC