Mitel

Operational

All Systems Operational

Official status page (opens in a new tab)

Official status API · last read 3 min ago

Components

Mitel reports all 33 components operational. As listed on its status page, read 3 min ago.

  • Admin · CloudLink Services (US)Operational
  • Director@Edge · Global InfrastructureOperational
  • Administration API · Unify Phone Services (EU)Operational
  • TURN service Sao Paolo · Unify Phone Services (LAM)Operational
  • Authentication service · Unify Phone Services (EU)Operational
  • App Proxy · CloudLink Services (US)Operational
  • Authentication · CloudLink Services (US)Operational
  • Client application · Unify Phone Services (EU)Operational
  • Billing · CloudLink Services (US)Operational
  • Tenant application · Unify Phone Services (EU)Operational
  • Carrier · CloudLink Services (US)Operational
  • TURN service · Unify Phone Services (EU)Operational
  • Chat · CloudLink Services (US)Operational
  • CloudLink Authentication PortalOperational
  • DCMS · CloudLink Services (US)Operational
  • Director · CloudLink Services (EU)Operational
  • GCP Gateway · CloudLink Services (EU)Operational
  • CloudLink Accounts PortalOperational
  • DCMS Configuration · CloudLink Services (US)Operational
  • Media · CloudLink Services (EU)Operational
  • CloudLink Gateway PortalOperational
  • Notifications · CloudLink Services (EU)Operational
  • Mitel OneOperational
  • Presence · CloudLink Services (EU)Operational
  • MiTeam MeetingsOperational
  • Router · CloudLink Services (EU)Operational
  • Contact Center Admin PortalOperational
  • Contact Center Web ChatOperational
  • System Manager · CloudLink Services (EU)Operational
  • Tunnel · CloudLink Services (EU)Operational
  • Mitel CloudLink Download ServerOperational
  • Mitel Help CenterOperational
  • Workflow · CloudLink Services (EU)Operational
Reported uptime
100%
From published incidents, 89 of 90 days covered
Published incidents
1
Active in the last 90 days
Days affected
2
Out of the last 90, any severity
Last incident
69 d ago
Started Sep 3, 16:29 UTC

Last 90 days

90 days agoToday
  • Operational
  • Maintenance
  • Degraded
  • Partial outage
  • Major outage
  • No data

CVEs, last two years

4

3 high or critical, 1 known exploited. In this company's software.

Disclosed security incidents

0

None on record since January 2024.

Published root-cause analyses

0

None published on its status page.

Incident timeline

September 2026

  1. Media delays in the EU

    Degraded · Sep 3, 16:29 UTC · Media

    3 h 47 min

    Official (opens in a new tab)

    Resolved

August 2026

  1. CloudLink Daemon - Newly setup connections for the Daemon get 'Couldn't create inventory report' error

    Notice · Aug 20, 14:34 UTC · CloudLink Accounts Portal

    12 d 21 h

    Official (opens in a new tab)

    Resolved

March 2026

  1. CloudLink Daemon Service Disruption for MCX/MiCC

    Major outage · Mar 24, 09:23 UTC · Tunnel

    1 d 2 h

    Official (opens in a new tab)

    Resolved

  2. Issue with Tunnel service causing connection errors

    Major outage · Mar 20, 17:39 UTC · Tunnel

    2 d 19 h

    Official (opens in a new tab)

    Resolved

  3. Elevated Error Rate on Notification Service in EU

    Major outage · Mar 4, 15:08 UTC · Notifications

    6 h 8 min

    Official (opens in a new tab)

    Resolved

January 2026

  1. An issue in Mitel One v6.9.0 on Android prevents keypad access during active calls.

    Degraded · Jan 21, 17:28 UTC · Mitel One

    2 d 1 h

    Official (opens in a new tab)

    Resolved

December 2025

  1. Issue with CloudLink Gateway - Containers could not be started

    Major outage · Dec 16, 10:51 UTC · CloudLink Gateway Portal, Mitel One

    23 h 34 min

    Official (opens in a new tab)

    Resolved

October 2025

  1. Major Outage at Service Provider in US East Region

    Notice · Oct 20, 12:49 UTC · Admin

    13 h 16 min

    Official (opens in a new tab)

    Resolved

August 2025

  1. Unable to log in to Mitel One Mobile on iOS after upgrading to 6.8.1

    Partial outage · Aug 8, 10:31 UTC · Mitel One

    9 h 51 min

    Official (opens in a new tab)

    Resolved

July 2025

  1. CloudLink Gateway Automatic Updates

    Notice · Jul 7, 15:18 UTC

    2 d 23 h

    Official (opens in a new tab)

    Resolved

April 2025

  1. CloudLink Presence Status Issues

    Notice · Apr 30, 16:06 UTC

    42 d 22 h

    Official (opens in a new tab)

    Resolved

  2. CloudLink Gateway and CloudLink Daemon Pending Update

    Notice · Apr 9, 14:30 UTC · CloudLink Gateway Portal

    21 d 1 h

    Official (opens in a new tab)

    Resolved

January 2025

  1. Mitel One users not able to log into the application.

    Notice · Jan 16, 12:22 UTC · Mitel One

    1 d 0 h

    Official (opens in a new tab)

    Resolved

December 2024

  1. MiContact Center Business Chat Message Delays

    Notice · Dec 18, 18:43 UTC · Workflow, Workflow, Workflow

    25 d 19 h

    Official (opens in a new tab)

    Resolved

September 2024

  1. Twilio Integration on MiContact Center Business

    Degraded · Sep 13, 21:34 UTC · Workflow, Workflow, Workflow

    5 d 17 h

    Official (opens in a new tab)

    Resolved

  2. Mitel One Mobile One-Way Audio in EU Region

    Degraded · Sep 11, 12:35 UTC · Media

    12 d 22 h

    Official (opens in a new tab)

    Resolved

August 2024

  1. Elevated Error Rates in EU Region

    Degraded · Aug 28, 14:23 UTC · Presence

    8 d 0 h

    Official (opens in a new tab)

    Resolved

  2. Microsoft Teams to MiCollab Presence Out of Sync

    Degraded · Aug 13, 15:00 UTC · Workflow, Workflow, Workflow

    6 d 23 h

    Official (opens in a new tab)

    Resolved

June 2024

  1. CloudLink Gateways Unavailable in AP Region

    Major outage · Jun 19, 03:24 UTC · Tunnel

    1 d 8 h

    Official (opens in a new tab)

    Resolved

March 2024

  1. Mitel One Clients not connecting in AP

    Partial outage · Mar 18, 08:48 UTC · Media

    1 d 4 h

    Official (opens in a new tab)

    Resolved

  2. Presence Issues on Mitel One

    Degraded · Mar 14, 14:18 UTC · Mitel One

    41 d 23 h

    Official (opens in a new tab)

    Resolved

November 2023

  1. Issues with Welcome E-mails

    Notice · Nov 1, 14:00 UTC · Admin, Admin, Admin

    Official (opens in a new tab)

    Resolved

October 2023

  1. Incorrect Presence Status on Mitel One

    Notice · Oct 25, 13:00 UTC · Mitel One

    7 d 23 h

    Official (opens in a new tab)

    Resolved

  2. Inbound Calls are not Ringing iOS Devices

    Notice · Oct 13, 12:00 UTC · Mitel One

    13 d 2 h

    Official (opens in a new tab)

    Resolved

  3. Call History in EU Region

    Notice · Oct 12, 14:00 UTC · Mitel One

    1 d 23 h

    Official (opens in a new tab)

    Resolved

September 2023

  1. Elevated Error Rates in EU Region

    Degraded · Sep 27, 13:00 UTC · Notifications, Presence

    1 d 2 h

    Official (opens in a new tab)

    Resolved

August 2023

  1. CloudLink Gateway Update Before September 13, 2023

    Notice · Aug 16, 17:00 UTC

    41 d 20 h

    Official (opens in a new tab)

    Resolved

July 2023

  1. Mitel One 'Unknown' Calls on iOS Devices

    Notice · Jul 27, 13:29 UTC · Mitel One

    7 d 0 h

    Official (opens in a new tab)

    Resolved

  2. Service Issues in US Cloud

    Major outage · Jul 18, 16:50 UTC · CloudLink Authentication Portal, CloudLink Accounts Portal, CloudLink Gateway Portal, Mitel One +1

    1 h 15 min

    Official (opens in a new tab)

    Resolved

  3. CloudLink Gateways Lost Connection to Cloud

    Notice · Jul 17, 15:25 UTC

    Official (opens in a new tab)

    Resolved

  4. CloudLink Gateway Connection Issues

    Notice · Jul 5, 12:26 UTC

    26 d 0 h

    Official (opens in a new tab)

    Resolved

June 2023

  1. Media Service Issues in AP Cloud

    Partial outage · Jun 21, 00:53 UTC · Media

    10 h 44 min

    Official (opens in a new tab)

    Resolved

  2. Service Issues in US Cloud

    Major outage · Jun 13, 18:50 UTC · Authentication, CloudLink Authentication Portal, CloudLink Accounts Portal, CloudLink Gateway Portal +2

    3 h 14 min

    Official (opens in a new tab)

    Resolved

  3. CloudLink Gateways Lost Connection to Cloud

    Notice · Jun 1, 13:43 UTC

    Official (opens in a new tab)

    Resolved

May 2023

  1. Call Failures in EU

    Notice · May 22, 07:30 UTC

    Official (opens in a new tab)

    Resolved

April 2023

  1. Errors Creating Users for CloudLink Enabled MiCollab Clients

    Partial outage · Apr 5, 13:35 UTC · Admin, Admin, Admin

    29 min

    Official (opens in a new tab)

    Resolved

March 2023

  1. Call Service is not available

    Major outage · Mar 7, 12:43 UTC · Mitel One

    1 h 25 min

    Official (opens in a new tab)

    Resolved

  2. Increase in RTP port range for CloudLink Solutions

    Notice · Mar 3, 14:10 UTC

    89 d 23 h

    Official (opens in a new tab)

    Resolved

February 2023

  1. CloudLink Gateway Losing Connection

    Degraded · Feb 3, 16:23 UTC · Mitel One

    10 d 22 h

    Official (opens in a new tab)

    Resolved

December 2022

  1. Mitel One Availability on Google Play Store

    Notice · Dec 8, 13:17 UTC

    8 h 17 min

    Official (opens in a new tab)

    Resolved

September 2022

  1. MiTeam Meetings Elevated Error Rate

    Major outage · Sep 28, 17:06 UTC · MiTeam Meetings

    4 h 42 min

    Official (opens in a new tab)

    Resolved

  2. Authentication Issues in All Clouds

    Major outage · Sep 26, 12:53 UTC · Authentication, Authentication, Authentication

    2 h 5 min

    Official (opens in a new tab)

    Resolved

  3. Intermittent Application Access

    Degraded · Sep 9, 16:58 UTC · CloudLink Authentication Portal, CloudLink Accounts Portal, CloudLink Gateway Portal, MiTeam Meetings +1

    2 h 54 min

    Official (opens in a new tab)

    Resolved

  4. Unable to Send Chats in US

    Degraded · Sep 6, 16:19 UTC · Chat

    1 h 33 min

    Official (opens in a new tab)

    Resolved

June 2022

  1. Authentication Issues

    Degraded · Jun 13, 14:12 UTC · Authentication, Authentication

    4 h 53 min

    Official (opens in a new tab)

    Resolved

May 2022

  1. Accounts Console unresponsive

    Partial outage · May 17, 08:26 UTC · CloudLink Accounts Portal

    1 d 4 h

    Official (opens in a new tab)

    Resolved

  2. MiCC Chat Delivery Issue

    Partial outage · May 17, 06:55 UTC · Contact Center Web Chat

    53 min

    Official (opens in a new tab)

    Resolved

  3. Issue with Chat Attachments

    Degraded · May 12, 12:10 UTC · Chat, Chat, Chat

    40 min

    Official (opens in a new tab)

    Resolved

  4. MiTeam Meetings Calendar Integration

    Degraded · May 9, 16:17 UTC · MiTeam Meetings

    21 h 17 min

    Official (opens in a new tab)

    Resolved

February 2022

  1. Auth Portal and Authentication Availability in RU, BY

    Notice · Feb 28, 21:03 UTC

    372 d 0 h

    Official (opens in a new tab)

    Resolved