Gusto

Operational

All Systems Operational

Official status page (opens in a new tab)

Official status API · last read 3 min ago

Components

Gusto reports all 36 components operational. As listed on its status page, read 3 min ago.

  • Gusto.com websiteOperational
  • DNS · Provider: AWSOperational
  • Payroll, Benefits, HROperational
  • Elastic Compute Cloud · Provider: AWSOperational
  • Cloudflare SSL Certificate Provisioning · Provider: CloudflareOperational
  • S3 West · Provider: AWSOperational
  • Phone SystemOperational
  • Cloudflare Gateway · Provider: CloudflareOperational
  • S3 East · Provider: AWSOperational
  • Email SystemOperational
  • Cloudflare Authoritative DNS · Provider: CloudflareOperational
  • Load Balancers · Provider: AWSOperational
  • Chat SystemOperational
  • Cloudflare Bot Management · Provider: CloudflareOperational
  • Caching · Provider: AWSOperational
  • Gusto MobileOperational
  • Cloudflare CDN/Cache · Provider: CloudflareOperational
  • Database · Provider: AWSOperational
  • APIOperational
  • Cloudflare Challenge Platform · Provider: CloudflareOperational
  • Two-factor authentication text messagesOperational
  • Cloudfront · Provider: AWSOperational
  • Cloudflare API Shield · Provider: CloudflareOperational
  • AWS apigateway-us-west-2 · Provider: AWSOperational
  • Cloudflare DNS Root Servers · Provider: CloudflareOperational
  • AWS apigateway-us-east-1 · Provider: AWSOperational
  • Cloudflare Distributed Web Gateway · Provider: CloudflareOperational
  • Cloudflare DNS Updates · Provider: CloudflareOperational
  • Cloudflare Firewall · Provider: CloudflareOperational
  • Cloudflare Infrastructure · Provider: CloudflareOperational
  • Cloudflare Images · Provider: CloudflareOperational
  • Cloudflare Image Resizing · Provider: CloudflareOperational
  • Cloudflare Load Balancing and Monitoring · Provider: CloudflareOperational
  • Cloudflare Network · Provider: CloudflareOperational
  • Cloudflare Recursive DNS · Provider: CloudflareOperational
  • Cloudflare Web Analytics · Provider: CloudflareOperational
Reported uptime
100%
From published incidents, 89 of 90 days covered
Published incidents
0
Active in the last 90 days
Days affected
0
Out of the last 90, any severity
Last incident
138 d ago
Started Jun 25, 22:06 UTC

Last 90 days

90 days agoToday
  • Operational
  • Maintenance
  • Degraded
  • Partial outage
  • Major outage
  • No data

Incident timeline

June 2026

  1. Gusto is down

    Partial outage · Jun 25, 22:06 UTC · Gusto.com website, Payroll, Benefits, HR, Gusto Mobile

    21 min

    Official (opens in a new tab)

    Resolved

  2. Some Customers may be unable to run payroll at this time

    Major outage · Jun 23, 18:20 UTC · Payroll, Benefits, HR

    56 min

    Official (opens in a new tab)

    Resolved

March 2026

  1. All administrators are unable to run payroll

    Major outage · Mar 25, 23:45 UTC · Payroll, Benefits, HR, Gusto Mobile, API

    2 h 6 min

    Official (opens in a new tab)

    Resolved

December 2025

  1. We are aware that customers may be experiencing issues when accessing Gusto.

    Major outage · Dec 16, 18:16 UTC · Gusto.com website, Payroll, Benefits, HR, Gusto Mobile, API

    2 h 40 min

    Official (opens in a new tab)

    Resolved

November 2025

  1. Chat channel unavailable

    Major outage · Nov 7, 14:35 UTC · Chat System

    1 h 12 min

    Official (opens in a new tab)

    Resolved

October 2025

  1. Investigating issues with Payroll Processing for some users

    Partial outage · Oct 24, 19:39 UTC · Payroll, Benefits, HR

    15 min

    Official (opens in a new tab)

    Resolved

June 2025

  1. We are aware that some customers may be experiencing issues accessing Gusto.com.

    Major outage · Jun 26, 18:45 UTC · Gusto.com website, API

    1 h 47 min

    Official (opens in a new tab)

    Resolved

February 2025

  1. Gusto settings page performance degradation

    Degraded · Feb 17, 19:24 UTC · Payroll, Benefits, HR

    50 min

    Official (opens in a new tab)

    Resolved

November 2024

  1. Customers are experiencing slowness and errors when accessing Gusto

    Major outage · Nov 22, 19:09 UTC · Gusto.com website, API

    1 h 48 min

    Official (opens in a new tab)

    Resolved

  2. Customers are experiencing slowness and errors

    Degraded · Nov 20, 17:09 UTC · Payroll, Benefits, HR, API

    13 min

    Official (opens in a new tab)

    Resolved

  3. Customers are experiencing slowness and errors

    Degraded · Nov 19, 20:08 UTC · Payroll, Benefits, HR, API

    25 min

    Official (opens in a new tab)

    Resolved

October 2024

  1. Some customers are experiencing slowness and errors in their Gusto dashboard

    Partial outage · Oct 31, 17:09 UTC · Gusto.com website, Payroll, Benefits, HR

    1 h 11 min

    Official (opens in a new tab)

    Resolved

  2. All customers are unable to use our chat option for support.

    Major outage · Oct 17, 14:35 UTC · Chat System

    1 h 33 min

    Official (opens in a new tab)

    Resolved

September 2024

  1. Some customers may experience longer wait times when calling Gusto

    Degraded · Sep 19, 14:16 UTC · Phone System

    1 h 2 min

    Official (opens in a new tab)

    Resolved

  2. Some customers are experiencing an error when accessing Gusto.

    Partial outage · Sep 17, 01:31 UTC · Gusto.com website, API

    3 h 19 min

    Official (opens in a new tab)

    Resolved

  3. Some Users are unable to access Gusto

    Partial outage · Sep 10, 20:57 UTC · Gusto.com website, Payroll, Benefits, HR

    38 min

    Official (opens in a new tab)

    Resolved

August 2024

  1. We are aware that some customers are experiencing issues running payroll.

    Partial outage · Aug 5, 22:04 UTC · Payroll, Benefits, HR

    10 min

    Official (opens in a new tab)

    Resolved

June 2024

  1. Experiencing Issues with Cloudflare CDN/Cache and Cloudflare Network

    Degraded · Jun 20, 19:36 UTC · API

    1 h 0 min

    Official (opens in a new tab)

    Resolved

April 2024

  1. We are aware of some users experiencing site slowness or time outs. Our team is actively working to resolve this issue with an anticipated resolution by 11am PST. We apologize for any inconvenience.

    Notice · Apr 15, 16:36 UTC · Gusto.com website

    1 h 22 min

    Official (opens in a new tab)

    Resolved

March 2024

  1. We are currently experiencing higher than normal call volume. During this time, please leverage help center for support. Thank you for your patience.

    Major outage · Mar 19, 21:13 UTC · Phone System

    43 min

    Official (opens in a new tab)

    Resolved

  2. We are aware of slowness that customers may be experiencing when using Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.

    Degraded · Mar 15, 22:42 UTC · Gusto.com website, API

    14 min

    Official (opens in a new tab)

    Resolved

  3. We are aware of potential errors that customers may be experiencing with benefits features in Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.

    Major outage · Mar 9, 00:48 UTC · Payroll, Benefits, HR

    10 min

    Official (opens in a new tab)

    Resolved

February 2024

  1. We are aware that customers may be experiencing slowness when using Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.

    Degraded · Feb 7, 23:46 UTC · Gusto.com website, API

    24 min

    Official (opens in a new tab)

    Resolved

January 2024

  1. We are aware of potential error messages that customers may be experiencing when attempting to run payroll. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.

    Major outage · Jan 17, 21:23 UTC · Gusto.com website, API

    58 min

    Official (opens in a new tab)

    Resolved

  2. We are aware of potential error messages that customers may be experiencing when accessing Gusto.com. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.

    Major outage · Jan 17, 17:37 UTC · Gusto.com website, API

    3 min

    Official (opens in a new tab)

    Resolved

  3. We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.

    Major outage · Jan 16, 19:10 UTC · Gusto.com website, API

    2 h 22 min

    Official (opens in a new tab)

    Resolved

  4. We are currently experiencing higher than normal call volume. During this time, please leverage help center for support.

    Major outage · Jan 10, 23:02 UTC · Phone System

    1 h 59 min

    Official (opens in a new tab)

    Resolved

  5. We are currently experiencing higher than normal call volume. During this time, please leverage help center for support.

    Major outage · Jan 3, 19:42 UTC · Phone System

    2 h 18 min

    Official (opens in a new tab)

    Resolved

November 2023

  1. Some users are unable to access or log into the Gusto website

    Major outage · Nov 27, 18:45 UTC · Gusto.com website

    59 min

    Official (opens in a new tab)

    Resolved

  2. Some users are unable to access the Gusto website, mobile app, and API

    Major outage · Nov 27, 14:42 UTC · Gusto.com website, Gusto Mobile

    1 h 6 min

    Official (opens in a new tab)

    Resolved

October 2023

  1. that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize

    Major outage · Oct 19, 14:05 UTC · Phone System, Chat System

    3 h 11 min

    Official (opens in a new tab)

    Resolved

September 2023

  1. Some customers may be experiencing temporary delays in SMS messages related to 2FA authentication

    Notice · Sep 28, 16:52 UTC · Two-factor authentication text messages

    2 h 58 min

    Official (opens in a new tab)

    Resolved

  2. We appreciate your patience as we are experiencing longer than anticipated wait times

    Degraded · Sep 18, 18:27 UTC · Phone System, Email System, Chat System

    56 min

    Official (opens in a new tab)

    Resolved

  3. All customers are experiencing high wait times

    Degraded · Sep 8, 14:06 UTC · Phone System

    18 min

    Official (opens in a new tab)

    Resolved

  4. Customers may be experiencing slowness in their Gusto accounts.

    Degraded · Sep 5, 22:51 UTC · Gusto.com website

    1 h 21 min

    Official (opens in a new tab)

    Resolved

August 2023

  1. All customers are experiencing high wait times

    Notice · Aug 21, 15:51 UTC · Phone System

    1 h 3 min

    Official (opens in a new tab)

    Resolved

  2. Some companies are seeing double debits for payroll and payments processed through Gusto

    Degraded · Aug 3, 13:32 UTC · Payroll, Benefits, HR

    9 h 32 min

    Official (opens in a new tab)

    Resolved

July 2023

  1. Some users are unable to request callbacks from their Gusto account

    Degraded · Jul 7, 14:37 UTC · Payroll, Benefits, HR, Phone System

    51 min

    Official (opens in a new tab)

    Resolved

  2. Some users are experiencing errors in their Gusto accounts.

    Notice · Jul 6, 21:13 UTC · Gusto.com website, Payroll, Benefits, HR, API

    50 min

    Official (opens in a new tab)

    Resolved

June 2023

  1. Most users are experiencing errors within their Gusto account

    Partial outage · Jun 30, 17:52 UTC · Payroll, Benefits, HR

    1 h 9 min

    Official (opens in a new tab)

    Resolved

  2. Some International Contractors are experiencing onboarding and bank update errors.

    Partial outage · Jun 14, 22:14 UTC · Payroll, Benefits, HR

    2 h 52 min

    Official (opens in a new tab)

    Resolved

  3. Some users are experiencing errors within their Gusto account.

    Degraded · Jun 13, 21:11 UTC · AWS apigateway-us-east-1

    52 min

    Official (opens in a new tab)

    Resolved

  4. Most users are unable to get 2-step verification codes

    Major outage · Jun 8, 14:39 UTC · Payroll, Benefits, HR, Two-factor authentication text messages

    2 h 26 min

    Official (opens in a new tab)

    Resolved

May 2023

  1. Most users are experiencing slowness in their accounts

    Degraded · May 30, 20:49 UTC · Payroll, Benefits, HR

    42 min

    Official (opens in a new tab)

    Resolved

  2. Some users are experiencing site slowness

    Partial outage · May 11, 20:21 UTC · Payroll, Benefits, HR, API

    34 min

    Official (opens in a new tab)

    Resolved

  3. Users are experiencing site slowness

    Partial outage · May 4, 22:33 UTC · Payroll, Benefits, HR, API

    12 min

    Official (opens in a new tab)

    Resolved

  4. Most users are unable to access their Gusto account

    Major outage · May 3, 21:23 UTC · Payroll, Benefits, HR

    21 min

    Official (opens in a new tab)

    Resolved

March 2023

  1. Most users are experiencing slowness

    Degraded · Mar 1, 21:35 UTC · Payroll, Benefits, HR

    2 h 26 min

    Official (opens in a new tab)

    Resolved

February 2023

  1. Some administrators are unable to process payroll

    Partial outage · Feb 24, 00:07 UTC · Payroll, Benefits, HR

    13 h 53 min

    Official (opens in a new tab)

    Resolved

  2. Most administrators are experiencing errors processing contractor payments.

    Partial outage · Feb 23, 18:55 UTC · Payroll, Benefits, HR

    4 h 31 min

    Official (opens in a new tab)

    Resolved