Vendor reports: major outageResolved · vendor status “resolved”Official status API

that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize

Reported by Gusto · HR, Finance & Ops · source last read just now

Official source (opens in a new tab)
Vendor start
Oct 19, 2023, 14:05 UTC
Vendor's clock
Resolved
Oct 19, 2023, 17:16 UTC
Vendor's clock
First seen by Statuswall
Nov 11, 2026, 03:40 UTC
Statuswall's clock
Duration
3 h 11 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Gusto reports major outage: "that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize".[E1, E2]
  • The vendor marked it resolved at 2023-10-19 17:16 UTC.[E3, E7]

Affected products and regions

  • Components: Phone System, Chat System.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-11-11 03:40 UTC · summary s1, evidence 6135b2988974f615

Evidence (8)
  1. E1Gusto reports major outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2023-10-19 14:05 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Phone System, Chat System. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2023-10-19 17:16 UTC. (vendor) source (opens in a new tab)
  8. E8First seen by Statuswall: 2026-11-11 03:40 UTC. (Statuswall)

Affected scope

Not stated by the vendor

Components: Phone System, Chat System

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Gusto is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Oct 19, 2023, 14:05 UTCVendor-reported startVendor time
  2. Oct 19, 2023, 17:16 UTCVendor-reported resolutionVendor time
  3. Nov 11, 2026, 03:40 UTCFirst seen by Statuswall (vendor status: resolved)Seen by Statuswall