Vendor reports: degradedResolved · vendor status “resolved”Official status API

We appreciate your patience as we are experiencing longer than anticipated wait times

Reported by Gusto · HR, Finance & Ops · source last read just now

Official source (opens in a new tab)
Vendor start
Sep 18, 2023, 18:27 UTC
Vendor's clock
Resolved
Sep 18, 2023, 19:23 UTC
Vendor's clock
First seen by Statuswall
Nov 11, 2026, 03:40 UTC
Statuswall's clock
Duration
56 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Gusto reports degraded: "We appreciate your patience as we are experiencing longer than anticipated wait times".[E1, E2]
  • The vendor marked it resolved at 2023-09-18 19:23 UTC.[E3, E7]

Affected products and regions

  • Components: Phone System, Email System, Chat System.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-11-11 03:40 UTC · summary s1, evidence a7fd979109186c94

Evidence (8)
  1. E1Gusto reports degraded. (vendor) source (opens in a new tab)
  2. E2Vendor title: "We appreciate your patience as we are experiencing longer than anticipated wait times". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2023-09-18 18:27 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Phone System, Email System, Chat System. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2023-09-18 19:23 UTC. (vendor) source (opens in a new tab)
  8. E8First seen by Statuswall: 2026-11-11 03:40 UTC. (Statuswall)

Affected scope

Not stated by the vendor

Components: Phone System, Email System, Chat System

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Gusto is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Sep 18, 2023, 18:27 UTCVendor-reported startVendor time
  2. Sep 18, 2023, 19:23 UTCVendor-reported resolutionVendor time
  3. Nov 11, 2026, 03:40 UTCFirst seen by Statuswall (vendor status: resolved)Seen by Statuswall