Gorgias

Invalid user invite token

Notice · Nov 10, 09:00 UTC

Too many requests error when trying to refresh a tab or login into the helpdesk

Partial outage · Nov 9, 19:18 UTC

Calls are not getting through and and carrier is not able to connect the call.

Partial outage · Nov 9, 17:00 UTC

Delay in processing of instagram and facebook messages, comments and other events

Partial outage · Nov 5, 15:21 UTC

Degraded Voice performance

Notice · Nov 5, 14:39 UTC

Degraded performance on some services

Partial outage · Nov 2, 21:56 UTC

AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API

Partial outage · Nov 2, 20:51 UTC

Mobile app authentication issues resolved

Partial outage · Oct 30, 20:07 UTC

Issues with log in

Major outage · Oct 30, 18:25 UTC

Instagram messages delayed or not appearing in Gorgias

Notice · Oct 29, 15:27 UTC

Ticket assignment notification delivered with delay

Partial outage · Oct 26, 17:47 UTC

Shopify checkout hijack campaign notice

Notice · Oct 22, 12:19 UTC

Resolved: Loop Returns actions degraded

Degraded · Oct 19, 20:48 UTC

Aircall V2 not creating tickets

Partial outage · Oct 7, 08:57 UTC

Elevated latency in Helpdesk and Ticket Views

Degraded · Oct 5, 15:15 UTC

Increased latency in the ai agent

Partial outage · Sep 30, 17:21 UTC

Customer sidebar search not working

Partial outage · Sep 16, 12:51 UTC

Issues with closing tickets

Partial outage · Sep 15, 10:42 UTC

Notifications not playing sound in the browser

Notice · Sep 14, 18:37 UTC

Help Center creation not working for new Gorgias accounts

Degraded · Sep 8, 15:36 UTC

Instagram direct message delayed ingestion

Partial outage · Sep 2, 14:49 UTC

Voice/SMS functionality degraded due to a Twilio incident

Partial outage · Sep 1, 17:05 UTC

Cloud service provider network incident may affect a subset of Gorgias Customers

Partial outage · Sep 1, 15:19 UTC

Ticket, order and product search showing outdated results

Partial outage · Aug 27, 16:22 UTC

WhatsApp: Unexpected Ticket Activity

Partial outage · Aug 11, 14:31 UTC

CORS issues on signup

Partial outage · Aug 11, 11:36 UTC

Delayed email sync for Gmail integrations

Partial outage · Jul 27, 23:01 UTC

Temporary unavailability of the e-commerce data service

Partial outage · Jul 22, 12:35 UTC

Realtime updates lagging on us-cental-d8ff cluster

Degraded · Jul 17, 18:10 UTC

Helpdesk service disruption on us-east1-2607

Degraded · Jul 17, 08:06 UTC

[AI Agent][API] Elevated 5XX errors on the AI Agent API

Partial outage · Jul 16, 13:56 UTC

AI Agent knowledge retrieval degradation

Partial outage · Jul 15, 16:42 UTC

Store website and URLs sync failures

Partial outage · Jul 15, 10:18 UTC

High Latency in Helpdesk

Partial outage · Jul 7, 16:01 UTC

Files cannot be opened in the ticket attachments and pasted files

Notice · Jul 3, 10:14 UTC

Helpdesk general slowness

Notice · Jul 1, 11:25 UTC

Degraded performance of analytics services

Partial outage · Jun 29, 16:03 UTC

Delayed Search Results for Recent Tickets

Degraded · Jun 29, 07:53 UTC

europe-west3 — Stale views data and missing ticket counts

Degraded · Jun 25, 08:26 UTC

Shopify degraded performance

Degraded · Jun 24, 11:43 UTC

Chat are not working properly

Major outage · Jun 22, 14:50 UTC

WhatsApp, Instagram and Facebook messages might be delayed

Partial outage · Jun 12, 14:27 UTC

Delays in HTTP integrations for some accounts

Partial outage · Jun 11, 21:44 UTC

Elevated latency in ecommerce data processing on the Australian region

Degraded · Jun 7, 06:03 UTC

Customer data in cluster us-east4-5f09 has lag

Degraded · Jun 5, 13:50 UTC

brief delay in subscription & invoice updates

Degraded · Jun 4, 16:06 UTC

AI Agent degraded performance

Partial outage · May 27, 15:28 UTC

AI Agent - Too many handovers

Partial outage · May 27, 14:20 UTC

Some merchands are reporting orders missing from the widgets / search

Partial outage · May 21, 14:24 UTC

Ticket Search is delaying on one of the helpdesk cluster

Partial outage · May 21, 07:21 UTC