Vendor reports: degradedResolved · vendor status “resolved”Official status API
Helpdesk service disruption on us-east1-2607
Reported by Gorgias · Customer Support · source last read just now
- Vendor start
- Jul 17, 2026, 08:06 UTC
- Vendor's clock
- Resolved
- Jul 17, 2026, 01:43 UTC
- Vendor's clock
- First seen by Statuswall
- Before tracking began
- Statuswall's clock
- Duration
- Not available
- Needs both vendor times
Summary
Built from the facts below, no AI
Potential impact, not a confirmed outage of your systems.
What the vendor confirmed
Affected products and regions
- Regions: us-east1 (read from the title, so inferred).[E5]
What is unknown
- Which components are affected: the vendor did not say.[E6]
- Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.
Last update in these facts: 2026-07-17 08:06 UTC · summary s1, evidence e4b3ac00b18c3f0a
Evidence (7)
- E1Gorgias reports degraded. (vendor) source (opens in a new tab)
- E2Vendor title: "Helpdesk service disruption on us-east1-2607". (vendor) source (opens in a new tab)
- E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
- E4Vendor-reported start: 2026-07-17 08:06 UTC. (vendor) source (opens in a new tab)
- E5Regions written in the title (inferred): us-east1. (Statuswall) source (opens in a new tab)
- E6The vendor attached no components. (Statuswall)
- E7Vendor-reported resolution: 2026-07-17 01:43 UTC. (vendor) source (opens in a new tab)
Affected scope
us-east1
Components: not stated by the vendor
Read from region codes written in the incident title, so treat it as inferred.
Potential relevance
Gorgias is not in your stack. Follow it to see whether reports like this fall inside the regions you use.
Timeline
Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.
- Jul 17, 2026, 01:43 UTCVendor-reported resolutionVendor time
- Jul 17, 2026, 08:06 UTCVendor-reported startVendor time
No changes observed yet. Statuswall began recording changes on incidents in November 2026.