Genesys Cloud

Partial outage

Partial System Outage

Official status page (opens in a new tab)

Official status API · last read 2 min ago

Reported uptime
99.81%
From published incidents, 89 of 90 days covered
Published incidents
3
Active in the last 90 days
Days affected
90
Includes 1 long-running open notice
Last incident
30 d ago
Started Oct 12, 04:30 UTC

Last 90 days

90 days agoToday
  • Operational
  • Maintenance
  • Degraded
  • Partial outage
  • Major outage
  • No data

Incident timeline

October 2026

  1. Elevated Error Rates - APAC (Sydney)

    Degraded · Oct 12, 04:30 UTC

    21 min

    Official (opens in a new tab)

    Resolved

  2. Elevated Error Rates - Americas (US-East)

    Notice · Oct 9, 23:32 UTC

    Official (opens in a new tab)

    Resolved

September 2026

  1. Elevated Error Rates - Americas (US-East)

    Degraded · Sep 17, 01:33 UTC

    3 h 41 min

    Official (opens in a new tab)

    Resolved

  2. Elevated Error Rates - APAC (Sydney)

    Notice · Sep 17, 00:50 UTC

    1 min

    Official (opens in a new tab)

    Resolved

July 2026

  1. Analytics Delays - Americas (US-West)

    Degraded · Jul 29, 13:38 UTC

    56 min

    Official (opens in a new tab)

    Resolved

  2. Elevated Error Rates - EMEA (UAE)

    Major outage · Jul 16, 20:28 UTC

    Ongoing

    Official (opens in a new tab)

    Monitoring

June 2026

  1. Voicemail Playback Errors (Multi-Regional)

    Degraded · Jun 3, 16:13 UTC

    44 min

    Official (opens in a new tab)

    Resolved

May 2026

  1. Elevated Error Rates - EMEA (London)

    Degraded · May 19, 11:47 UTC

    1 h 15 min

    Official (opens in a new tab)

    Resolved

  2. Interaction Routing Issues - Americas (US-East)

    Degraded · May 8, 14:51 UTC

    2 h 39 min

    Official (opens in a new tab)

    Resolved

  3. Elevated Error Rates - Americas (US-East)

    Major outage · May 8, 01:25 UTC

    2 h 49 min

    Official (opens in a new tab)

    Resolved

April 2026

  1. Analytics Delays - Americas (US-East)

    Degraded · Apr 22, 14:56 UTC

    1 h 47 min

    Official (opens in a new tab)

    Resolved

March 2026

  1. Genesys Cloud - Analytics Delays

    Degraded · Mar 27, 20:34 UTC

    27 min

    Official (opens in a new tab)

    Resolved

  2. Elevated Error Rates - EMEA (London)

    Degraded · Mar 24, 15:11 UTC

    7 min

    Official (opens in a new tab)

    Resolved

  3. Elevated Error Rates - APAC (Seoul)

    Partial outage · Mar 24, 14:48 UTC

    31 min

    Official (opens in a new tab)

    Resolved

  4. Elevated Error Rates APAC (Sydney)

    Partial outage · Mar 12, 02:59 UTC

    27 min

    Official (opens in a new tab)

    Resolved

  5. Elevated Error Rates - EMEA (UAE)

    Major outage · Mar 2, 06:28 UTC

    135 d 13 h

    Official (opens in a new tab)

    Resolved

  6. Regional Monitoring - EMEA (UAE)

    Partial outage · Mar 1, 13:18 UTC

    20 min

    Official (opens in a new tab)

    Resolved

February 2026

  1. Elevated Error Rates - EMEA (Dublin)

    Partial outage · Feb 26, 08:49 UTC

    47 min

    Official (opens in a new tab)

    Resolved

  2. Analytics Delays - Tokyo

    Notice · Feb 2, 11:18 UTC

    1 h 48 min

    Official (opens in a new tab)

    Resolved

January 2026

  1. Analytics Data Availability - Mumbai and Sao Paulo

    Degraded · Jan 29, 13:48 UTC

    4 h 15 min

    Official (opens in a new tab)

    Resolved

  2. Elevated Error Rates - Analytics

    Notice · Jan 29, 12:38 UTC

    Official (opens in a new tab)

    Resolved

  3. Agent Status Errors: Americas (US East)

    Partial outage · Jan 23, 18:45 UTC

    19 min

    Official (opens in a new tab)

    Resolved

  4. Elevated Error Rates - Issues creating new call routing configurations

    Degraded · Jan 11, 10:36 UTC

    45 min

    Official (opens in a new tab)

    Resolved

  5. Elevated Error Rates - WebRTC (APAC Tokyo)

    Major outage · Jan 9, 07:58 UTC

    Official (opens in a new tab)

    Resolved

December 2025

  1. Elevated Error Rates - Inbound/Outbound Calls (US-East)

    Notice · Dec 23, 16:08 UTC

    Official (opens in a new tab)

    Resolved

  2. Elevated Error Rates EMEA (Frankfurt, Ireland, London)

    Degraded · Dec 16, 14:18 UTC

    29 min

    Official (opens in a new tab)

    Resolved

November 2025

  1. Elevated Error Rates - APAC (Tokyo)

    Notice · Nov 29, 16:11 UTC

    Official (opens in a new tab)

    Resolved

  2. Analytics and Reporting Delays: EMEA (Frankfurt)

    Degraded · Nov 12, 23:29 UTC

    2 h 28 min

    Official (opens in a new tab)

    Resolved

October 2025

  1. Analytics & Reporting Delays Americas (US-West)

    Degraded · Oct 27, 18:04 UTC

    57 min

    Official (opens in a new tab)

    Resolved

  2. Elevated Error Rates in Access

    Degraded · Oct 23, 21:14 UTC

    20 min

    Official (opens in a new tab)

    Resolved

  3. Americas (US East) Incident

    Major outage · Oct 20, 11:17 UTC

    11 h 37 min

    Official (opens in a new tab)

    Resolved

  4. Analytics & Reporting Delays Americas (Sao Paulo)

    Partial outage · Oct 16, 07:33 UTC

    27 min

    Official (opens in a new tab)

    Resolved

  5. X (Twitter) Social Listening Services Impaired

    Degraded · Oct 15, 11:30 UTC

    10 h 50 min

    Official (opens in a new tab)

    Resolved

September 2025

  1. Assignment Latency: Americas (US West)

    Partial outage · Sep 26, 19:06 UTC

    1 h 31 min

    Official (opens in a new tab)

    Resolved

August 2025

  1. Analytics & Reporting Delays Americas (US-West)

    Partial outage · Aug 24, 13:49 UTC

    1 h 13 min

    Official (opens in a new tab)

    Resolved

July 2025

  1. Elevated Error Rates - Americas (US-West)

    Partial outage · Jul 30, 22:42 UTC

    23 min

    Official (opens in a new tab)

    Resolved

  2. Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin)

    Degraded · Jul 23, 14:22 UTC

    37 min

    Official (opens in a new tab)

    Resolved

  3. Elevated Error Rates - EMEA (Zurich)

    Degraded · Jul 8, 15:13 UTC

    1 h 3 min

    Official (opens in a new tab)

    Resolved

  4. Analytics and Reporting Delays: EMEA (Frankfurt)

    Degraded · Jul 8, 11:18 UTC

    52 min

    Official (opens in a new tab)

    Resolved

  5. Elevated Error Rates - EMEA (Zurich)

    Partial outage · Jul 8, 10:37 UTC

    1 h 35 min

    Official (opens in a new tab)

    Resolved

  6. Elevated Error Rates - Conversations not Routing to Agents (EMEA Frankfurt)

    Partial outage · Jul 7, 13:52 UTC

    32 min

    Official (opens in a new tab)

    Resolved

  7. Elevated error rate interactions are not routed to agents: EMEA (Frankfurt)

    Major outage · Jul 7, 07:53 UTC

    1 h 21 min

    Official (opens in a new tab)

    Resolved

  8. Elevated Error Rates: Americas (US East) and Americas (US West)

    Partial outage · Jul 3, 20:50 UTC

    2 h 39 min

    Official (opens in a new tab)

    Resolved

June 2025

  1. Analytics Delays - Americas (US-West)

    Degraded · Jun 24, 17:14 UTC

    21 min

    Official (opens in a new tab)

    Resolved

  2. Analytics Delays - Americas (US-West)

    Degraded · Jun 20, 13:44 UTC

    44 min

    Official (opens in a new tab)

    Resolved

  3. WhatsApp Message Errors: Americas (US East) and Americas (Sao Paulo)

    Degraded · Jun 18, 15:16 UTC

    36 min

    Official (opens in a new tab)

    Resolved

  4. Analytics Delays - Americas (US-West)

    Degraded · Jun 16, 18:19 UTC

    3 h 44 min

    Official (opens in a new tab)

    Resolved

  5. Elevated Error Rates: Text to Speech, Speech to Text, and Dialogflow ES/CX bot Integrations

    Partial outage · Jun 12, 18:44 UTC

    4 h 52 min

    Official (opens in a new tab)

    Resolved

May 2025

  1. Analytics and Reporting: Americas (Sao Paulo)

    Degraded · May 14, 21:39 UTC

    6 min

    Official (opens in a new tab)

    Resolved

  2. Elevated Error Rates (Dublin)

    Degraded · May 5, 11:16 UTC

    29 min

    Official (opens in a new tab)

    Resolved