Vendor reports: major outageOpen · vendor status “monitoring”Official status API

Elevated Error Rates - EMEA (UAE)

Reported by Genesys Cloud · Communication & Messaging · source last read 4 min ago

Official source (opens in a new tab)
Vendor start
Jul 16, 2026, 20:28 UTC
Vendor's clock
Resolved
Not yet
Still open
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
Not available
Needs both vendor times

Affected scope

Not stated by the vendor

The vendor's feed gives no region for this incident. It is not assumed to be global.

Potential relevance

Genesys Cloud is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

What to check on your side

Verification steps only. Statuswall cannot see your systems.

  • Check message and call delivery rates, and delivery-receipt callbacks.
  • Check queued or retried sends.
  • Check error rates, latency and timeouts in your own monitoring for requests that depend on Genesys Cloud.
  • Look at synthetic checks and alerts that exercise Genesys Cloud.
  • Compare with recent deploys on your side, so a coincidental change is not blamed on the vendor.
  • Follow the vendor's official incident page for scope changes and resolution.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Jul 16, 2026, 20:28 UTCVendor-reported startVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.