Smartsheet

Operational

All Systems Operational

Official status page (opens in a new tab)

Official status API · last read 2 min ago

Components

Smartsheet reports all 68 components operational. As listed on its status page, read 2 min ago.

  • Email Notifications · NotificationsOperational
  • REST API · Developers and APIOperational
  • Smartsheet Website · Help and CommunityOperational
  • Calendar · Advance CapabilitiesOperational
  • Smartsheet Login · Core ApplicationOperational
  • Attachments · DocumentsOperational
  • In App Workflows · WorkflowsOperational
  • Admin Center · Administration and AuditOperational
  • Data Shuttle · ConnectorsOperational
  • Resource Management · Resource ManagementOperational
  • Smartsheet Brandfolder Integration · Digital Asset Management (Brandfolder)Operational
  • Desktop App · AppsOperational
  • Single Sign On ( Company Credentials ) · Core ApplicationOperational
  • Smartsheet Resource Views · Resource ManagementOperational
  • Webhooks · Developers and APIOperational
  • Help Center · Help and CommunityOperational
  • Control Center · Advance CapabilitiesOperational
  • Mobile App · AppsOperational
  • Document Builder · DocumentsOperational
  • In App Notifications · NotificationsOperational
  • Bridge by Smartsheet · WorkflowsOperational
  • Event Reporting API · Administration and AuditOperational
  • Dynamics Connector · ConnectorsOperational
  • Core Application · Digital Asset Management (Brandfolder)Operational
  • AI ToolsOperational
  • Sheets · Core ApplicationOperational
  • Jira Connector · ConnectorsOperational
  • Community · Help and CommunityOperational
  • Datamesh · Advance CapabilitiesOperational
  • Sign in via Google · Third Party Sign InOperational
  • Sharing · WorkflowsOperational
  • Document Proofing · DocumentsOperational
  • Messaging App Notifications · NotificationsOperational
  • API Access Tokens · Developers and APIOperational
  • User and Group Management · Administration and AuditOperational
  • Asset Upload · Digital Asset Management (Brandfolder)Operational
  • Payments & Licensing · Administration and AuditOperational
  • Marketplace and Solutions Center · Help and CommunityOperational
  • Dynamic View · Advance CapabilitiesOperational
  • Sign in via Microsoft Azure AD · Third Party Sign InOperational
  • Forms · Core ApplicationOperational
  • Conversations · NotificationsOperational
  • Salesforce Connector · ConnectorsOperational
  • Asset Upload - SFTP · Digital Asset Management (Brandfolder)Operational
  • File Library · DocumentsOperational
  • Reports · Core ApplicationOperational
  • Pivot · Advance CapabilitiesOperational
  • Sign in via Apple ID · Third Party Sign InOperational
  • Activity Log · Administration and AuditOperational
  • Tableau Connector · ConnectorsOperational
  • SmartCDN · Digital Asset Management (Brandfolder)Operational
  • Dashboards · Core ApplicationOperational
  • ServiceNow Connector · ConnectorsOperational
  • WorkApps · Advance CapabilitiesOperational
  • Customer Support Portal · Help and CommunityOperational
  • Brandguide · Digital Asset Management (Brandfolder)Operational
  • DataTable · Advance CapabilitiesOperational
  • Integrations · Digital Asset Management (Brandfolder)Operational
  • In-App Chat · Help and CommunityOperational
  • Insights · Digital Asset Management (Brandfolder)Operational
  • SearchOperational
  • Content Automation Platform · Digital Asset Management (Brandfolder)Operational
  • Content Automation APIs · Digital Asset Management (Brandfolder)Operational
  • Content Automation Rendering Services · Digital Asset Management (Brandfolder)Operational
  • Content Automation Templating · Digital Asset Management (Brandfolder)Operational
  • Content Automation Integrations · Digital Asset Management (Brandfolder)Operational
  • Third Party IntegrationsOperational
  • Smartsheet UniversityOperational
Reported uptime
99.39%
From published incidents, 89 of 90 days covered
Published incidents
7
Active in the last 90 days
Days affected
8
Out of the last 90, any severity
Last incident
40 d ago
Started Oct 1, 17:03 UTC

Last 90 days

90 days agoToday
  • Operational
  • Maintenance
  • Degraded
  • Partial outage
  • Major outage
  • No data

CVEs, last two years

0

None matched in NVD.

Disclosed security incidents

0

None on record since January 2024.

Published root-cause analyses

49

Linked to the official write-ups.

Incident timeline

October 2026

  1. Both automated and manual approval workflows are currently failing to execute

    Degraded · Oct 1, 17:03 UTC · In App Workflows

    5 h 23 min

    RCA published (opens in a new tab)

    Postmortem

September 2026

  1. Investigating blank page or error on Smartsheet Login

    Partial outage · Sep 21, 22:21 UTC · Smartsheet Login

    5 h 22 min

    RCA published (opens in a new tab)

    Postmortem

  2. Salesforce connector is experiencing intermittent issues

    Partial outage · Sep 16, 10:36 UTC · Salesforce Connector, Customer Support Portal

    10 h 26 min

    RCA published (opens in a new tab)

    Postmortem

  3. Smartsheet and Smartsheet Login Unavailable for Smartsheet US

    Partial outage · Sep 11, 20:20 UTC · Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Forms +2

    3 h 9 min

    RCA published (opens in a new tab)

    Postmortem

August 2026

  1. Unexpected HTTP response code affecting login, sheet access, Control Center, Dynamic View and other premium apps

    Major outage · Aug 27, 13:33 UTC · Calendar, Smartsheet Login, Control Center, Sheets +4

    2 h 20 min

    RCA published (opens in a new tab)

    Postmortem

  2. Sheets in Smartsheet US are failing to load

    Major outage · Aug 26, 13:28 UTC · Resource Management, Control Center, AI Tools, Sheets +4

    4 h 55 min

    RCA published (opens in a new tab)

    Postmortem

  3. Intermittent Cell Link and Cross Sheet Reference delays/failures

    Degraded · Aug 25, 20:45 UTC · Sheets

    3 h 38 min

    RCA published (opens in a new tab)

    Postmortem

  4. Sheets, Reports, and Workflow Services Are Impacted

    Major outage · Aug 11, 19:51 UTC · In App Workflows, Sheets, Reports

    3 h 28 min

    RCA published (opens in a new tab)

    Postmortem

July 2026

  1. Smartsheet Slowness and Timeout Errors

    Partial outage · Jul 30, 14:54 UTC · REST API, Calendar, Data Shuttle, Control Center +12

    2 h 47 min

    RCA published (opens in a new tab)

    Postmortem

  2. Smartsheet US is not loading

    Partial outage · Jul 15, 09:23 UTC · Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Forms +2

    32 min

    RCA published (opens in a new tab)

    Postmortem

June 2026

  1. Investigating missing or delayed Update / Approval Requests notifications and emails

    Degraded · Jun 24, 21:51 UTC · Email Notifications, In App Notifications

    7 h 54 min

    RCA published (opens in a new tab)

    Postmortem

  2. Increased spam activity with Smartsheet Forms

    Degraded · Jun 18, 21:42 UTC · Forms

    19 d 23 h

    RCA published (opens in a new tab)

    Postmortem

  3. Smartsheet add-ons for Google is not working

    Partial outage · Jun 10, 22:21 UTC · Third Party Integrations

    12 h 41 min

    RCA published (opens in a new tab)

    Postmortem

  4. Investigating assets unexpectedly moved from Folders to the Parent Workspace

    Notice · Jun 3, 20:28 UTC · Sheets, Reports, Dashboards

    2 d 3 h

    RCA published (opens in a new tab)

    Postmortem

May 2026

  1. Sheets Not Loading/Opening – "Trouble Reaching Smartsheet" Error

    Degraded · May 27, 17:50 UTC · Sheets

    7 h 1 min

    RCA published (opens in a new tab)

    Postmortem

April 2026

  1. Investigating Workspace panel not opening or closing unexpectedly

    Degraded · Apr 22, 16:45 UTC · Search

    2 h 34 min

    RCA published (opens in a new tab)

    Postmortem

  2. Smartsheet's Resource Management Integration Loading Issues

    Degraded · Apr 17, 19:23 UTC · Resource Management

    4 h 44 min

    Official (opens in a new tab)

    Resolved

  3. Failures during Form Submissions

    Partial outage · Apr 13, 16:33 UTC · Forms

    4 h 13 min

    RCA published (opens in a new tab)

    Postmortem

March 2026

  1. Proof Performance and Watermarks

    Degraded · Mar 31, 18:53 UTC · Document Proofing

    3 h 8 min

    RCA published (opens in a new tab)

    Postmortem

  2. User & Group Management

    Partial outage · Mar 24, 15:16 UTC · User and Group Management

    3 h 13 min

    RCA published (opens in a new tab)

    Postmortem

  3. Form Submissions issue

    Partial outage · Mar 3, 17:16 UTC · Forms

    1 d 6 h

    RCA published (opens in a new tab)

    Postmortem

February 2026

  1. Brandfolder Monthly Reports Delayed

    Partial outage · Feb 27, 21:55 UTC · Insights

    24 d 20 h

    RCA published (opens in a new tab)

    Postmortem

  2. PROD-AU home not loading

    Major outage · Feb 22, 12:17 UTC · Sheets, Dynamic View, Reports, Dashboards

    2 h 28 min

    RCA published (opens in a new tab)

    Postmortem

  3. Resource Management Advanced reports failing to create and refresh.

    Partial outage · Feb 17, 16:08 UTC · Resource Management

    2 h 47 min

    RCA published (opens in a new tab)

    Postmortem

  4. Proof links returning a blank screen

    Notice · Feb 10, 19:06 UTC

    3 h 11 min

    RCA published (opens in a new tab)

    Postmortem

January 2026

  1. Errors Accessing Smartsheet

    Partial outage · Jan 18, 05:09 UTC · Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Reports +1

    27 min

    RCA published (opens in a new tab)

    Postmortem

December 2025

  1. Document Generation Request Delays

    Partial outage · Dec 4, 18:55 UTC · Document Builder

    2 h 31 min

    RCA published (opens in a new tab)

    Postmortem

  2. Resolved Emails From Smartsheet Not Delivered

    Notice · Dec 2, 14:35 UTC · Email Notifications, Smartsheet Login

    4 h 4 min

    RCA published (opens in a new tab)

    Postmortem

November 2025

  1. A few Smartsheet services are not sending out emails

    Degraded · Nov 11, 00:19 UTC · Email Notifications

    1 h 3 min

    RCA published (opens in a new tab)

    Postmortem

October 2025

  1. help.smartsheet.com connectivity errors.

    Notice · Oct 29, 21:17 UTC · Help Center

    2 h 32 min

    RCA published (opens in a new tab)

    Postmortem

  2. Investigating errors using Login with Microsoft

    Partial outage · Oct 29, 16:56 UTC · Single Sign On ( Company Credentials )

    8 h 28 min

    RCA published (opens in a new tab)

    Postmortem

  3. Brandfolder: SendGrid notifications not processing "Your account was frozen due to unpaid invoices"

    Partial outage · Oct 27, 12:51 UTC · Smartsheet Brandfolder Integration, Core Application, Asset Upload, Asset Upload - SFTP +9

    2 h 5 min

    RCA published (opens in a new tab)

    Postmortem

  4. Resolved Connectivity Issue Due to AWS outage

    Notice · Oct 20, 14:42 UTC · Email Notifications, REST API, Smartsheet Website, Calendar +46

    11 h 3 min

    RCA published (opens in a new tab)

    Postmortem

  5. Attachments Disabled Message

    Partial outage · Oct 14, 16:39 UTC · Attachments

    4 h 31 min

    RCA published (opens in a new tab)

    Postmortem

  6. Issues Uploading Attachments Through WorkApps

    Notice · Oct 10, 00:28 UTC · WorkApps

    7 h 3 min

    RCA published (opens in a new tab)

    Postmortem

  7. Workflows and Webhooks not triggering on attachments or comments

    Degraded · Oct 1, 09:05 UTC · In App Workflows, Data Shuttle, Bridge by Smartsheet, Jira Connector +1

    48 min

    RCA published (opens in a new tab)

    Postmortem

September 2025

  1. Sheet Loading and Saving

    Degraded · Sep 9, 03:09 UTC · Sheets

    22 h 21 min

    RCA published (opens in a new tab)

    Postmortem

August 2025

  1. Data Shuttle

    Partial outage · Aug 27, 13:43 UTC · Data Shuttle

    4 h 1 min

    RCA published (opens in a new tab)

    Postmortem

  2. Smartsheet App Unavailable

    Major outage · Aug 26, 00:34 UTC · Smartsheet Login, Sheets, Forms, Reports +1

    2 h 26 min

    RCA published (opens in a new tab)

    Postmortem

July 2025

  1. Investigating: Smartsheet Inaccessible

    Partial outage · Jul 16, 00:27 UTC · REST API, Smartsheet Login, Attachments, Smartsheet Brandfolder Integration +29

    2 h 17 min

    RCA published (opens in a new tab)

    Postmortem

  2. Intermittent Errors When Creating Assets (Sheets, Reports, Dashboards, Workspaces)

    Degraded · Jul 9, 23:09 UTC · Sheets, Forms, Reports, Dashboards

    2 h 17 min

    RCA published (opens in a new tab)

    Postmortem

  3. 503 Errors on File Upload

    Partial outage · Jul 7, 01:25 UTC · Asset Upload

    3 h 5 min

    RCA published (opens in a new tab)

    Postmortem

June 2025

  1. Investigating Customer Support Portal Issues

    Degraded · Jun 24, 18:43 UTC · Customer Support Portal

    2 h 50 min

    RCA published (opens in a new tab)

    Postmortem

  2. Errors with Dynamic Views with a report source

    Degraded · Jun 23, 20:19 UTC · Dynamic View

    3 h 44 min

    RCA published (opens in a new tab)

    Postmortem

  3. Investigating errors with form submissions and sheets not loading

    Degraded · Jun 23, 16:48 UTC · Sheets, Forms

    3 h 30 min

    RCA published (opens in a new tab)

    Postmortem

  4. Admin Center page is not reachable

    Partial outage · Jun 17, 10:19 UTC · Admin Center, User and Group Management

    5 h 40 min

    RCA published (opens in a new tab)

    Postmortem

  5. Google Cloud Service Incident affecting Smartsheet Functionality

    Partial outage · Jun 12, 18:54 UTC · Attachments, Smartsheet Brandfolder Integration, Bridge by Smartsheet, Core Application +13

    4 h 26 min

    RCA published (opens in a new tab)

    Postmortem

May 2025

  1. Intermittent Smartsheet Access

    Partial outage · May 27, 18:03 UTC · Smartsheet Login, Sheets

    2 h 39 min

    RCA published (opens in a new tab)

    Postmortem

  2. Smartsheet intermittent errors

    Degraded · May 7, 14:50 UTC · In App Workflows, Sheets, Forms, Dashboards

    3 h 27 min

    RCA published (opens in a new tab)

    Postmortem

April 2025

  1. Smartsheet access issues and unexpected errors

    Partial outage · Apr 30, 05:37 UTC · Email Notifications, REST API, Calendar, Smartsheet Login +31

    2 h 57 min

    RCA published (opens in a new tab)

    Postmortem