Vendor reports: operationalResolved · vendor status “postmortem”Official status API

Resolved Connectivity Issue Due to AWS outage

Reported by Smartsheet · Productivity & Collaboration · source last read 2 min ago

Official source (opens in a new tab)
Vendor start
Oct 20, 2025, 14:42 UTC
Vendor's clock
Resolved
Oct 21, 2025, 01:45 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
11 h 3 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Smartsheet reports operational: "Resolved Connectivity Issue Due to AWS outage".[E1, E2]
  • The vendor marked it resolved at 2025-10-21 01:45 UTC.[E3, E7]

Affected products and regions

  • Components: Email Notifications, REST API, Smartsheet Website, Calendar, Smartsheet Login, Attachments, In App Workflows, Admin Center, Data Shuttle, Resource Management, Smartsheet Brandfolder Integration, Desktop App, Single Sign On ( Company Credentials ), Smartsheet Resource Views, Webhooks, Control Center, Mobile App, Document Builder, In App Notifications, Bridge by Smartsheet, Event Reporting API, Dynamics Connector, Core Application, AI Tools, Sheets, Jira Connector, Datamesh, Sign in via Google, Sharing, Document Proofing, Messaging App Notifications, API Access Tokens, User and Group Management, Asset Upload, Payments & Licensing, Dynamic View, Sign in via Microsoft Azure AD, Forms, Conversations, Salesforce Connector, Asset Upload - SFTP, File Library, Reports, Pivot, Sign in via Apple ID, Activity Log, Tableau Connector, SmartCDN, Dashboards, ServiceNow Connector.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2025-10-21 01:45 UTC · summary s1, evidence bfc8d6b493e236e6

Evidence (7)
  1. E1Smartsheet reports operational. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Resolved Connectivity Issue Due to AWS outage". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "postmortem". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2025-10-20 14:42 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Email Notifications, REST API, Smartsheet Website, Calendar, Smartsheet Login, Attachments, In App Workflows, Admin Center, Data Shuttle, Resource Management, Smartsheet Brandfolder Integration, Desktop App, Single Sign On ( Company Credentials ), Smartsheet Resource Views, Webhooks, Control Center, Mobile App, Document Builder, In App Notifications, Bridge by Smartsheet, Event Reporting API, Dynamics Connector, Core Application, AI Tools, Sheets, Jira Connector, Datamesh, Sign in via Google, Sharing, Document Proofing, Messaging App Notifications, API Access Tokens, User and Group Management, Asset Upload, Payments & Licensing, Dynamic View, Sign in via Microsoft Azure AD, Forms, Conversations, Salesforce Connector, Asset Upload - SFTP, File Library, Reports, Pivot, Sign in via Apple ID, Activity Log, Tableau Connector, SmartCDN, Dashboards, ServiceNow Connector. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2025-10-21 01:45 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: Email Notifications, REST API, Smartsheet Website, Calendar, Smartsheet Login, Attachments, In App Workflows, Admin Center, Data Shuttle, Resource Management, Smartsheet Brandfolder Integration, Desktop App, Single Sign On ( Company Credentials ), Smartsheet Resource Views, Webhooks, Control Center, Mobile App, Document Builder, In App Notifications, Bridge by Smartsheet, Event Reporting API, Dynamics Connector, Core Application, AI Tools, Sheets, Jira Connector, Datamesh, Sign in via Google, Sharing, Document Proofing, Messaging App Notifications, API Access Tokens, User and Group Management, Asset Upload, Payments & Licensing, Dynamic View, Sign in via Microsoft Azure AD, Forms, Conversations, Salesforce Connector, Asset Upload - SFTP, File Library, Reports, Pivot, Sign in via Apple ID, Activity Log, Tableau Connector, SmartCDN, Dashboards, ServiceNow Connector

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Smartsheet is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Oct 20, 2025, 14:42 UTCVendor-reported startVendor time
  2. Oct 21, 2025, 01:45 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.