Onfido
Operational
All Systems Operational
Official status API · last read 5 min ago
- Reported uptime
- 99.99%
- From published incidents, 89 of 90 days covered
- Published incidents
- 10
- Active in the last 90 days
- Days affected
- 9
- Out of the last 90, any severity
- Last incident
- 7 d ago
- Started Nov 4, 15:20 UTC
Last 90 days
- Operational
- Maintenance
- Degraded
- Partial outage
- Major outage
- No data
CVEs, last two years
0
None matched in NVD.
Disclosed security incidents
0
None on record since January 2024.
Published root-cause analyses
23
Linked to the official write-ups.
Incident timeline
November 2026
Elevated errors on GET /motion_captures list endpoint
Degraded · Nov 4, 15:20 UTC
October 2026
Potential problems completing Identity Reports (UK)
Degraded · Oct 29, 10:33 UTC
UK eVisa: delayed reports and tasks
Degraded · Oct 23, 01:22 UTC
IDR: provider issue causing delays on reports
Degraded · Oct 20, 06:23 UTC
September 2026
Degraded performance for Identity Reports in UK jurisdiction
Degraded · Sep 30, 10:55 UTC
UK EVisa Government Service is down
Partial outage · Sep 22, 11:23 UTC
Increase in Known Faces consider rate
Degraded · Sep 8, 13:24 UTC
RCA published (opens in a new tab)
Postmortem
Authorization errors in Public API
Degraded · Sep 7, 14:30 UTC
Resolved
Partial outage · Sep 1, 13:21 UTC
RCA published (opens in a new tab)
Postmortem
August 2026
Spike in Visual Authenticity failures on Facial Similarity Motion randomness checks
Degraded · Aug 24, 17:00 UTC
RCA published (opens in a new tab)
Postmortem
July 2026
Delays in processing reports in the US cluster
Degraded · Jul 27, 18:12 UTC
Degraded · Jul 24, 04:18 UTC
June 2026
QES tasks cannot complete because our provider is encountering issues.
Major outage · Jun 23, 02:38 UTC
Severe service disruption across the platform in EU
Major outage · Jun 22, 17:44 UTC
Electronic signature increased TaT
Degraded · Jun 17, 04:59 UTC
Degraded · Jun 16, 22:19 UTC
Notice · Jun 15, 09:30 UTC
Partial outage for Watchlist reports
Partial outage · Jun 6, 14:08 UTC
May 2026
Degraded performance for Identity Reports in UK jurisdiction
Degraded · May 11, 23:11 UTC
QES tasks cannot complete because our provider is encountering issues.
Partial outage · May 9, 11:27 UTC
Major outage · May 5, 06:52 UTC
April 2026
QES tasks degraded performance
Major outage · Apr 21, 14:28 UTC
February 2026
Partial outage · Feb 3, 10:42 UTC
QES tasks degraded performance
Partial outage · Feb 2, 15:36 UTC
January 2026
Service Degradation - Manual Tasks
Degraded · Jan 28, 11:16 UTC
Document report processing disrupted in EU
Partial outage · Jan 26, 12:46 UTC
RCA published (opens in a new tab)
Postmortem
Document Reports not being processed in US
Major outage · Jan 21, 11:05 UTC
Document report processing disrupted in EU
Notice · Jan 21, 10:30 UTC
RCA published (opens in a new tab)
Postmortem
Delays in Document report processing (all Regions)
Notice · Jan 21, 10:00 UTC
RCA published (opens in a new tab)
Postmortem
High Processing times for Video Facial Similarity Checks
Notice · Jan 20, 14:20 UTC
RCA published (opens in a new tab)
Postmortem
Severe service disruption across the platform in EU
Partial outage · Jan 7, 13:13 UTC
December 2025
Errors when processing checks in Canada region
Partial outage · Dec 19, 10:35 UTC
Degraded performance of QES and Evidence File products
Partial outage · Dec 18, 11:26 UTC
Increase in Payload Integrity Flagging Rate
Notice · Dec 18, 09:25 UTC
RCA published (opens in a new tab)
Postmortem
Degraded · Dec 9, 13:33 UTC
Unable to display Onfido Classic results in Dashboard
Notice · Dec 9, 11:30 UTC
Resolved
Unable to create reports in EU
Partial outage · Dec 9, 11:15 UTC
Dashboard and check creation unavailable
Major outage · Dec 2, 13:00 UTC
RCA published (opens in a new tab)
Postmortem
November 2025
High flagging rate for Document Video Reports
Partial outage · Nov 14, 13:22 UTC
October 2025
QES/OTP performance is degraded
Notice · Oct 20, 14:48 UTC
Major outage · Oct 20, 13:45 UTC
Increased turnaround time for document check processing in the EU region
Degraded · Oct 20, 12:10 UTC
QES performance is affected in EU
Notice · Oct 20, 09:57 UTC
Major outage · Oct 20, 06:48 UTC
Degraded · Oct 9, 13:17 UTC
Partial outage · Oct 9, 08:35 UTC
September 2025
Degraded · Sep 27, 07:45 UTC
Increased document report TaT in the EU cluster
Degraded · Sep 24, 14:57 UTC
Increase of withdrawn device intelligence reports
Degraded · Sep 23, 10:08 UTC
Delays in Webhook delivery in EU region
Partial outage · Sep 17, 20:34 UTC