JumpCloud
Operational
All Systems Operational
Official status API · last read 2 min ago
- Reported uptime
- 99.96%
- From published incidents, 89 of 90 days covered
- Published incidents
- 6
- Active in the last 90 days
- Days affected
- 6
- Out of the last 90, any severity
- Last incident
- 12 d ago
- Started Oct 30, 06:02 UTC
Last 90 days
- Operational
- Maintenance
- Degraded
- Partial outage
- Major outage
- No data
CVEs, last two years
0
None matched in NVD.
Disclosed security incidents
0
None on record since January 2024.
Published root-cause analyses
18
Linked to the official write-ups.
Incident timeline
October 2026
Degraded User and Admin portal
Degraded · Oct 30, 06:02 UTC
Increased error rates loading User and Admin portal
Partial outage · Oct 23, 15:55 UTC
US Region - Increased error rates with device certificate issuance and renewal
Degraded · Oct 22, 16:21 UTC
September 2026
Degraded · Sep 25, 17:27 UTC
Degraded Radius Service - EU region
Degraded · Sep 14, 13:25 UTC
Degraded · Sep 3, 06:07 UTC
June 2026
Console Degradation - Cloudflare Network Disruption
Degraded · Jun 22, 14:21 UTC
May 2026
Degraded Console Service - Devices Page slowness
Degraded · May 8, 06:41 UTC
April 2026
Degraded Agent Service on MacOS, Windows and Linux
Degraded · Apr 28, 08:01 UTC
LDAP Directory Processing Delay
Degraded · Apr 2, 17:08 UTC
March 2026
Degraded · Mar 31, 00:32 UTC
Increased error rates with JumpCloud Agent backend.
Partial outage · Mar 12, 16:54 UTC
November 2025
Console slowness due to CloudFlare Network issue in Asia region
Degraded · Nov 21, 12:34 UTC
Intermittent issues accessing the JumpCloud Admin portal
Partial outage · Nov 19, 06:46 UTC
Remote-Assist Intermittent issues
Degraded · Nov 11, 08:17 UTC
Degraded · Nov 6, 12:28 UTC
Increased Error Rates Affecting Multiple Platform Services
Partial outage · Nov 4, 11:40 UTC
October 2025
3rd Party Provider Operational Issues
Degraded · Oct 20, 15:44 UTC
3rd Party Provider Operational Issues
Degraded · Oct 20, 07:52 UTC
Navigation affected at the JumpCloud website
Degraded · Oct 14, 08:52 UTC
JumpCloud Remote Assist Unavailable
Notice · Oct 9, 14:20 UTC
Degraded · Oct 7, 09:31 UTC
Notice · Oct 5, 10:00 UTC
September 2025
Degraded · Sep 18, 11:57 UTC
Partial outage · Sep 15, 07:55 UTC
RCA published (opens in a new tab)
Postmortem
Windows MDM - Device Enrollment Failing
Notice · Sep 10, 14:15 UTC
Notice · Sep 4, 13:14 UTC
August 2025
Partial outage · Aug 28, 11:46 UTC
Directory Insights Events Failing to Propagate
Degraded · Aug 25, 17:59 UTC
Admin Portal Latency due to Cloudflare issues
Degraded · Aug 21, 19:16 UTC
Partial outage · Aug 9, 06:44 UTC
MDM enrollment utilizing Automated Device Enrollment failures for iOS and iPadOS devices
Degraded · Aug 8, 13:26 UTC
Issue Creating Admin Accounts.
Degraded · Aug 5, 09:23 UTC
July 2025
Degraded · Jul 29, 13:36 UTC
Partial outage · Jul 29, 07:50 UTC
Degraded · Jul 28, 12:35 UTC
Degraded · Jul 24, 10:14 UTC
Degraded · Jul 15, 17:06 UTC
Degraded · Jul 15, 13:23 UTC
IDM custom API Import integrations are showing as inactive
Degraded · Jul 14, 16:59 UTC
Degraded · Jul 10, 05:02 UTC
June 2025
Degraded · Jun 30, 22:10 UTC
Policy results and Insights Degraded
Degraded · Jun 16, 13:38 UTC
Degraded · Jun 10, 15:13 UTC
Degraded Support Portal Service
Degraded · Jun 10, 05:56 UTC
Degraded System Insights Service
Degraded · Jun 5, 13:13 UTC
May 2025
Degraded Admin Console Service
Degraded · May 14, 14:22 UTC
Active Directory User Status Impacted
Partial outage · May 2, 08:52 UTC
April 2025
Authentication Service Failures
Notice · Apr 30, 13:05 UTC
Degraded · Apr 30, 08:08 UTC