Vendor reports: partial outageResolved · vendor status “postmortem”Official status API

Increased Error Rates Affecting Multiple Platform Services

Reported by JumpCloud · Identity & Security · source last read 2 min ago

Official source (opens in a new tab)
Vendor start
Nov 4, 2025, 11:40 UTC
Vendor's clock
Resolved
Nov 4, 2025, 14:19 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
2 h 38 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • JumpCloud reports partial outage: "Increased Error Rates Affecting Multiple Platform Services".[E1, E2]
  • The vendor marked it resolved at 2025-11-04 14:19 UTC.[E3, E7]

Affected products and regions

  • Components: Admin Console - US Region, LDAP - US Region, RADIUS - US Region, User Console - US Region, TOTP / MFA / JumpCloud Protect - US Region, SSO - US Region.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2025-11-04 14:19 UTC · summary s1, evidence 9d550d991daf028a

Evidence (7)
  1. E1JumpCloud reports partial outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Increased Error Rates Affecting Multiple Platform Services". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "postmortem". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2025-11-04 11:40 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Admin Console - US Region, LDAP - US Region, RADIUS - US Region, User Console - US Region, TOTP / MFA / JumpCloud Protect - US Region, SSO - US Region. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2025-11-04 14:19 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: Admin Console - US Region, LDAP - US Region, RADIUS - US Region, User Console - US Region, TOTP / MFA / JumpCloud Protect - US Region, SSO - US Region

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

JumpCloud is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Nov 4, 2025, 11:40 UTCVendor-reported startVendor time
  2. Nov 4, 2025, 14:19 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.

JumpCloud: Increased Error Rates Affecting Multiple Platform Services — statuswall