Iterable

Operational

All Systems Operational

Official status page (opens in a new tab)

Official status API · last read 3 min ago

Components

Iterable reports all 29 components operational. As listed on its status page, read 3 min ago.

  • Global Web ApplicationOperational
  • Email Sends · Cluster 5Operational
  • Emails Sends · Cluster 19Operational
  • EU - Email Sends · EU - C1Operational
  • EU - Emails Sends · EU - C2Operational
  • Cluster 143 · Cluster 143Operational
  • Global API SuccessOperational
  • Journey Processing · Cluster 5Operational
  • EU - Journey Processing · EU - C1Operational
  • Global LinksOperational
  • Push Sends · Cluster 5Operational
  • EU - Push Sends · EU - C1Operational
  • Global System WebhooksOperational
  • SMS Sends · Cluster 5Operational
  • EU - SMS Sends · EU - C1Operational
  • Global Partner WebhooksOperational
  • User Updates · Cluster 5Operational
  • EU - User Updates · EU - C1Operational
  • Global Analytics ProcessingOperational
  • List Uploads · Cluster 5Operational
  • List Updates · Cluster 100Operational
  • EU - List Uploads · EU - C1Operational
  • Global CatalogOperational
  • User Deletions · Cluster 5Operational
  • EU - User Deletions · EU - C1Operational
  • Global API IngestionOperational
  • Global Campaign SendsOperational
  • Global Proof SendsOperational
  • Global Journey ProcessingOperational
Reported uptime
100%
From published incidents, 89 of 90 days covered
Published incidents
4
Active in the last 90 days
Days affected
4
Out of the last 90, any severity
Last incident
13 d ago
Started Oct 28, 20:16 UTC

Last 90 days

90 days agoToday
  • Operational
  • Maintenance
  • Degraded
  • Partial outage
  • Major outage
  • No data

Incident timeline

October 2026

  1. Some customers using Sparkpost (US hosted) for email may be seeing delayed or slow sends

    Degraded · Oct 28, 20:16 UTC · Global Campaign Sends

    29 min

    Official (opens in a new tab)

    Resolved

September 2026

  1. Timeouts on User Update API Endpoints

    Degraded · Sep 22, 19:02 UTC · Global API Success

    56 min

    Official (opens in a new tab)

    Resolved

  2. EU platform slowness and gateway errors

    Degraded · Sep 10, 14:53 UTC · Global Web Application, Global API Success, Global Journey Processing

    2 h 23 min

    Official (opens in a new tab)

    Resolved

  3. Subset of customers using Twilio for SMS seeing a portion of messages getting droppped

    Degraded · Sep 1, 17:19 UTC · Global Campaign Sends

    58 min

    Official (opens in a new tab)

    Resolved

July 2026

  1. Email Send Delays with Partial Sparkpost outage on US-WEST-2.

    Degraded · Jul 24, 16:30 UTC · Global Campaign Sends

    2 h 39 min

    Official (opens in a new tab)

    Resolved

  2. Iterable Application Issues in US Datacenter

    Major outage · Jul 16, 09:27 UTC · Global Web Application, Global API Success, Global Links, Global System Webhooks +7

    40 min

    Official (opens in a new tab)

    Resolved

June 2026

  1. WhatsApp Messaging Delays and Failures

    Notice · Jun 12, 16:23 UTC

    54 min

    Official (opens in a new tab)

    Resolved

May 2026

  1. Iterable Web Application Outage - US and EU Regions

    Major outage · May 12, 23:31 UTC · Global Web Application

    37 min

    Official (opens in a new tab)

    Resolved

April 2026

  1. Journey pages are not responding

    Notice · Apr 16, 10:09 UTC

    50 min

    Official (opens in a new tab)

    Resolved

  2. Elevated API Error Rates in US Region

    Degraded · Apr 14, 18:02 UTC · Global API Success, Global API Ingestion

    2 h 34 min

    Official (opens in a new tab)

    Resolved

March 2026

  1. Ingestion and processing delay

    Degraded · Mar 25, 19:00 UTC · Journey Processing, Journey Processing, Journey Processing, User Updates +5

    22 min

    Official (opens in a new tab)

    Resolved

  2. Customers on c102 are experiencing degraded performance

    Degraded · Mar 17, 18:07 UTC · Email Sends, Journey Processing, Push Sends, SMS Sends +3

    1 h 14 min

    Official (opens in a new tab)

    Resolved

  3. Proof Send Functionality Degraded

    Degraded · Mar 16, 16:18 UTC · Global Proof Sends

    2 h 32 min

    Official (opens in a new tab)

    Resolved

February 2026

  1. Email send delays for some US-hosted SparkPost traffic

    Partial outage · Feb 24, 19:51 UTC · Global Campaign Sends

    1 min

    Official (opens in a new tab)

    Resolved

  2. app.iterable.com was unavailable in the US region, returning 502 Bad Gateway errors to users.

    Partial outage · Feb 24, 18:18 UTC · Global Web Application

    11 min

    Official (opens in a new tab)

    Resolved

  3. Delayed sends from 7am to 9am ET (retro-active)

    Notice · Feb 16, 15:35 UTC

    Official (opens in a new tab)

    Resolved

January 2026

  1. Iterable web elevated error rates

    Degraded · Jan 8, 20:17 UTC · Global Web Application

    1 h 26 min

    Official (opens in a new tab)

    Resolved

  2. API Update Timing Out

    Notice · Jan 1, 22:05 UTC · Global API Success

    21 h 53 min

    Official (opens in a new tab)

    Resolved

November 2025

  1. Delayed Message Sends

    Notice · Nov 18, 14:46 UTC · Global System Webhooks, Global Campaign Sends, Global Proof Sends, Global Journey Processing

    1 h 52 min

    Official (opens in a new tab)

    Resolved

October 2025

  1. Platform Impact – Third-Party Vendor Disruption (Regional)

    Partial outage · Oct 20, 13:15 UTC · Global Web Application, Global API Success, Global Links, Global System Webhooks +6

    8 h 40 min

    Official (opens in a new tab)

    Resolved

  2. Incident Status Update: Journey Exit Malfunction

    Degraded · Oct 9, 14:48 UTC · Global Web Application

    5 d 5 h

    Official (opens in a new tab)

    Resolved

September 2025

  1. Catalog Service Disruption

    Notice · Sep 22, 07:24 UTC

    1 h 0 min

    Official (opens in a new tab)

    Resolved

  2. [Europe] 504 Errors on Data Export API (EU)

    Degraded · Sep 15, 17:28 UTC · Global API Success

    29 min

    Official (opens in a new tab)

    Resolved

  3. Resolved: api-hightraffic Errors in Europe

    Notice · Sep 11, 16:37 UTC · Global API Success

    Official (opens in a new tab)

    Resolved

August 2025

  1. Iterable Auth service degraded

    Partial outage · Aug 8, 23:44 UTC

    45 min

    Official (opens in a new tab)

    Resolved

  2. Embedded Messaging Send Skips are Impacting Customers

    Degraded · Aug 1, 20:32 UTC · SMS Sends, Global Campaign Sends

    4 h 55 min

    Official (opens in a new tab)

    Resolved

July 2025

  1. Ingestion Delays and API Failures on C18

    Degraded · Jul 28, 10:21 UTC · User Updates, List Uploads, User Deletions

    27 min

    Official (opens in a new tab)

    Resolved

  2. Slow Journey Processing

    Notice · Jul 3, 14:27 UTC

    2 h 2 min

    Official (opens in a new tab)

    Resolved

June 2025

  1. Ingestion Delays

    Degraded · Jun 12, 19:17 UTC · Global API Ingestion

    1 h 58 min

    Official (opens in a new tab)

    Resolved

  2. Sends Outage/Delays Across all Mediums

    Notice · Jun 6, 04:15 UTC

    Official (opens in a new tab)

    Resolved

May 2025

  1. C22 ingestion delays

    Degraded · May 20, 14:52 UTC · Journey Processing, User Updates, List Uploads, User Deletions

    4 h 11 min

    Official (opens in a new tab)

    Resolved

  2. Mailgun has Degraded Performance

    Notice · May 19, 21:42 UTC

    46 min

    Official (opens in a new tab)

    Resolved

April 2025

  1. Queries to data stored on C120 cluster are failing

    Partial outage · Apr 23, 06:50 UTC · Email Sends, Journey Processing, Push Sends, SMS Sends +3

    1 d 16 h

    Official (opens in a new tab)

    Resolved

March 2025

  1. Ingestion Delay on Clusters 100 and Above

    Major outage · Mar 14, 16:56 UTC · Global API Ingestion

    4 h 17 min

    Official (opens in a new tab)

    Resolved

  2. Degraded Performance with Campaign Sends, Scheduled Journeys and Exports

    Degraded · Mar 12, 15:45 UTC · Global Campaign Sends

    6 d 4 h

    Official (opens in a new tab)

    Resolved

  3. Journeys are having issues fetching, creating and saving journeys.

    Partial outage · Mar 7, 09:57 UTC · Global Web Application

    8 h 38 min

    Official (opens in a new tab)

    Resolved

January 2025

  1. ingestion delays on c22

    Degraded · Jan 13, 22:41 UTC · User Updates, List Uploads

    2 h 22 min

    Official (opens in a new tab)

    Resolved

  2. Intermittent API errors

    Partial outage · Jan 7, 19:56 UTC · Global API Success

    2 h 14 min

    Official (opens in a new tab)

    Resolved

December 2024

  1. Event-Triggered Journeys Delays Ingesting New Users

    Partial outage · Dec 31, 14:29 UTC · Global Web Application

    3 h 56 min

    Official (opens in a new tab)

    Resolved

November 2024

  1. Segmentation page intermittent slowness

    Degraded · Nov 25, 17:07 UTC

    3 h 11 min

    Official (opens in a new tab)

    Resolved

  2. Web Application Errors

    Partial outage · Nov 24, 18:16 UTC · Global Web Application, Global API Success, Global System Webhooks, Global Partner Webhooks +1

    22 h 52 min

    Official (opens in a new tab)

    Resolved

  3. Spike in web-app errors causing platform degredation

    Degraded · Nov 22, 15:15 UTC · Global Web Application

    5 h 5 min

    Official (opens in a new tab)

    Resolved

  4. Errors appearing and delays accessing the platform

    Degraded · Nov 20, 21:56 UTC · Global Web Application

    19 h 41 min

    Official (opens in a new tab)

    Resolved

  5. Website Degraded

    Degraded · Nov 20, 15:34 UTC · Global Web Application

    4 h 59 min

    Official (opens in a new tab)

    Resolved

  6. Website Degraded

    Notice · Nov 19, 15:23 UTC

    Official (opens in a new tab)

    Resolved

  7. Issue With Dynamic Content For InApp Messages

    Notice · Nov 14, 17:45 UTC · Global Campaign Sends

    Official (opens in a new tab)

    Resolved

  8. Ingestion Delay On Subset Of Clusters

    Degraded · Nov 12, 17:18 UTC · Email Sends, Email Sends, Email Sends, Email Sends +26

    2 h 6 min

    Official (opens in a new tab)

    Resolved

October 2024

  1. Delays in processing System Webhooks

    Degraded · Oct 25, 21:00 UTC · Global System Webhooks

    22 h 35 min

    Official (opens in a new tab)

    Resolved

  2. Embedded Messaging API down

    Notice · Oct 22, 17:33 UTC

    19 h 46 min

    Official (opens in a new tab)

    Resolved

  3. Issues impacting Email Sending

    Partial outage · Oct 15, 16:06 UTC · Global Campaign Sends, Global Proof Sends

    5 h 25 min

    Official (opens in a new tab)

    Resolved