Hightouch

Processing delay for subset of Events

Notice · Nov 6, 22:15 UTC

Slow Application Loading and Intermittent UI Errors

Degraded · Sep 29, 21:53 UTC · Reverse ETL, Customer Studio, Intelligence

Hightouch sync run delays

Notice · Sep 24, 14:29 UTC

Slow Application Loading and Intermittent UI Errors

Degraded · Sep 21, 20:48 UTC · Reverse ETL, Customer Studio, Intelligence

Elevated sync errors

Notice · Sep 18, 15:10 UTC

Elevated Sync Errors

Degraded · Sep 4, 20:44 UTC · AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia) +2

App Errors

Partial outage · Aug 19, 18:37 UTC · Reverse ETL, Customer Studio, Intelligence

Hightouch app rendering issues

Degraded · Aug 13, 10:20 UTC · Reverse ETL, Customer Studio, Intelligence

Processing delay for subset of syncs

Degraded · Aug 7, 00:48 UTC · AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia) +2

Processing delay and duplicate delivery for subset of Events

Notice · Aug 5, 20:14 UTC · Event syncing (US), Real-time Personalization (US)

Meta Sync Processing Delay

Degraded · Jul 20, 11:42 UTC · Destinations

Google Sign-On Failures

Partial outage · Jun 25, 15:08 UTC · Reverse ETL, Customer Studio, Intelligence

Degraded functionality in AWS us-east-1

Partial outage · May 8, 00:30 UTC · Event ingestion (US), Event syncing (US), Real-time Personalization (US)

Processing delay for subset of Match Booster syncs

Notice · May 7, 20:41 UTC

Processing delay for Event Sources using tunnels

Notice · May 7, 18:32 UTC

Processing delay for subset of Events

Degraded · Apr 21, 18:20 UTC · Event syncing (US), Event syncing (EU)

Hightouch sync run delays

Notice · Mar 19, 17:50 UTC

Hightouch app errors in GCP europe-west1 workspaces

Degraded · Mar 12, 12:53 UTC · GCP europe-west1 (Belgium)

Subset of events delayed

Notice · Feb 25, 21:01 UTC

Customer Studio journeys - “Journey execution blocked” errors

Notice · Jan 15, 16:19 UTC

Some syncs failing to initiate

Partial outage · Dec 24, 19:40 UTC · AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia) +2

Audience access issue impacting subset of customers

Notice · Dec 18, 17:24 UTC

Azure Front Door - Connectivity issues

Degraded · Oct 29, 21:45 UTC · Sources

Column order not respected in subset of syncs

Degraded · Oct 23, 16:01 UTC · Destinations

Upstream AWS outage continuing to impact some Hightouch services intermittently

Degraded · Oct 20, 14:26 UTC · AWS ap-south-1 (Mumbai), Sources, AWS eu-west-1 (Ireland), Destinations +5

Upstream AWS outage impacting some Hightouch services

Partial outage · Oct 20, 07:47 UTC · AWS ap-south-1 (Mumbai), Customer API, AWS eu-west-1 (Ireland), Event ingestion (US) +11

Databricks Syncs Failing

Partial outage · Oct 10, 10:45 UTC · Sources

Subset of syncs failing

Partial outage · Oct 9, 00:18 UTC · Destinations

Delay in subset of Events syncs

Degraded · Oct 8, 18:51 UTC · Event syncing (US), Event syncing (EU)

Sync delay for subset of syncs

Notice · Oct 1, 23:36 UTC

Syncs to Reddit Ads failing with 403 error

Degraded · Sep 30, 21:14 UTC · Destinations

"Model not found" error appearing in app for some customers

Degraded · Sep 18, 19:58 UTC · Reverse ETL, Customer Studio

Hightouch App Issues

Partial outage · Sep 16, 15:16 UTC · Reverse ETL, Customer Studio, Intelligence

Delay in dbt model updates

Degraded · Sep 2, 17:13 UTC · dbt

Null values causing failures for a small set of destinations

Degraded · Aug 28, 20:28 UTC · Destinations

Delayed delivery for a small subset of events

Degraded · Aug 28, 14:57 UTC · Event ingestion (US), Event syncing (US)

Elevated rate of 401 errors for REST API

Degraded · Aug 28, 09:54 UTC · Customer API

Syncing Outage

Major outage · Aug 13, 00:17 UTC · AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia) +2

Subset of syncs to Snowflake failing

Notice · Aug 12, 12:42 UTC

Intermittent delay for event delivery to customer warehouses

Degraded · Aug 11, 22:02 UTC

Delay in Processing for a Subset of Events

Notice · Jul 31, 17:16 UTC

Elevated Errors w/ Hightouch Tunneling Service

Degraded · Jul 4, 16:00 UTC

Users Logged Out

Partial outage · Jul 2, 19:56 UTC · Reverse ETL, Customer Studio

Upstream Google Cloud outage affecting some Hightouch customers

Partial outage · Jun 12, 18:40 UTC · Sources, Destinations, GCP us-east4 (N. Virginia), GCP europe-west1 (Belgium)

Delay in syncs runs with Interval schedule type

Notice · May 29, 22:25 UTC

Delay in syncs runs with Interval schedule type

Degraded · May 28, 18:12 UTC

Resolved - Elevated 404 Responses on API Endpoints

Notice · May 20, 20:05 UTC · Customer API

Logged out of app

Degraded · May 7, 17:46 UTC · Reverse ETL, Customer Studio, Intelligence

Sync delays for customers using SSH tunnels in AWS eu-west-1

Notice · May 1, 23:48 UTC

Failed CSV attachment syncs to Slack

Notice · Feb 25, 17:03 UTC