Hex

Operational

All Systems Operational

Official status page (opens in a new tab)

Official status API · last read 5 min ago

Components

Hex reports all 5 components operational. As listed on its status page, read 5 min ago.

  • Data ConnectionsOperational
  • KernelsOperational
  • Main siteOperational
  • LoginOperational
  • Single tenant stacksOperational
Reported uptime
100%
From published incidents, 89 of 90 days covered
Published incidents
0
Active in the last 90 days
Days affected
0
Out of the last 90, any severity
Last incident
100 d ago
Started Aug 3, 15:23 UTC

Last 90 days

90 days agoToday
  • Operational
  • Maintenance
  • Degraded
  • Partial outage
  • Major outage
  • No data

CVEs, last two years

0

None matched in NVD.

Disclosed security incidents

0

None on record since January 2024.

Published root-cause analyses

2

Linked to the official write-ups.

Incident timeline

August 2026

  1. Upstream Snowflake Incident

    Degraded · Aug 3, 15:23 UTC

    3 h 27 min

    Official (opens in a new tab)

    Resolved

May 2026

  1. Projects not loading

    Partial outage · May 11, 21:23 UTC · Main site

    17 min

    Official (opens in a new tab)

    Resolved

  2. Some users may have trouble acquiring a new kernel

    Degraded · May 7, 22:25 UTC · Main site

    1 h 25 min

    Official (opens in a new tab)

    Resolved

April 2026

  1. Screenshots not attaching to scheduled notifications

    Degraded · Apr 30, 14:06 UTC · Main site

    26 min

    Official (opens in a new tab)

    Resolved

  2. HTML not rendering on notebooks and apps for some users

    Degraded · Apr 16, 13:47 UTC · Main site

    20 d 1 h

    Official (opens in a new tab)

    Resolved

February 2026

  1. Projects not loading

    Major outage · Feb 25, 22:49 UTC · Main site

    55 min

    Official (opens in a new tab)

    Resolved

December 2025

  1. Issue loading displays in some published apps

    Partial outage · Dec 16, 15:11 UTC · Main site

    2 h 32 min

    Official (opens in a new tab)

    Resolved

November 2025

  1. Issues using 3.11 custom images

    Partial outage · Nov 7, 15:07 UTC · Kernels

    4 h 21 min

    Official (opens in a new tab)

    Resolved

October 2025

  1. AWS us-east-1 issues

    Notice · Oct 20, 15:04 UTC · Main site, Single tenant stacks

    1 d 1 h

    Official (opens in a new tab)

    Resolved

September 2025

  1. Some users are having issues accessing Hex or loading projects

    Major outage · Sep 25, 18:05 UTC · Main site

    32 min

    Official (opens in a new tab)

    Resolved

  2. Some users are having issues accessing Hex

    Partial outage · Sep 16, 20:35 UTC · Main site

    19 min

    Official (opens in a new tab)

    Resolved

  3. Some users are experiencing degraded performance

    Degraded · Sep 9, 17:49 UTC · Main site

    24 min

    Official (opens in a new tab)

    Resolved

August 2025

  1. Some users are experiencing issues accessing Hex projects

    Partial outage · Aug 27, 16:26 UTC · Main site

    19 min

    Official (opens in a new tab)

    Resolved

  2. Some users are experiencing issues accessing Hex projects

    Major outage · Aug 20, 17:00 UTC · Main site

    1 h 26 min

    RCA published (opens in a new tab)

    Postmortem

July 2025

  1. Code cells displaying HTML not rendering

    Partial outage · Jul 18, 12:40 UTC · Main site

    1 h 16 min

    Official (opens in a new tab)

    Resolved

June 2025

  1. Degraded Kernel Acquisition

    Partial outage · Jun 2, 16:01 UTC · Kernels

    1 h 32 min

    Official (opens in a new tab)

    Resolved

May 2025

  1. Degraded Kernel Acquisition

    Partial outage · May 18, 23:38 UTC · Kernels

    43 min

    Official (opens in a new tab)

    Resolved

  2. Degraded kernel acquisition

    Major outage · May 13, 14:38 UTC · Kernels

    4 h 32 min

    RCA published (opens in a new tab)

    Postmortem

April 2025

  1. Issues with building custom kernels

    Degraded · Apr 28, 18:51 UTC · Kernels

    4 h 57 min

    Official (opens in a new tab)

    Resolved

  2. Inputs not reacting on some published apps

    Partial outage · Apr 25, 13:20 UTC · Main site

    2 h 55 min

    Official (opens in a new tab)

    Resolved

  3. Copy to clipboard and download CSV issues

    Degraded · Apr 3, 15:37 UTC · Main site

    1 d 3 h

    Official (opens in a new tab)

    Resolved

March 2025

  1. Viewers experiencing issues viewing projects

    Degraded · Mar 12, 15:44 UTC · Main site

    1 h 14 min

    Official (opens in a new tab)

    Resolved

February 2025

  1. Slack outage impacting ability to send notifications from Hex

    Notice · Feb 26, 17:55 UTC · Main site

    1 d 0 h

    Official (opens in a new tab)

    Resolved

  2. Instability in project loads

    Partial outage · Feb 6, 19:39 UTC · Main site

    1 h 50 min

    Official (opens in a new tab)

    Resolved

  3. Projects not loading for some users

    Major outage · Feb 5, 19:03 UTC · Main site

    51 min

    Official (opens in a new tab)

    Resolved

  4. Projects not loading

    Partial outage · Feb 4, 22:52 UTC · Main site

    38 min

    Official (opens in a new tab)

    Resolved

January 2025

  1. Web app outage

    Major outage · Jan 30, 17:10 UTC · Main site

    46 min

    Official (opens in a new tab)

    Resolved

  2. Projects not loading

    Major outage · Jan 30, 14:35 UTC · Main site

    1 h 20 min

    Official (opens in a new tab)

    Resolved

  3. HTML and styled dataframes not rendering

    Partial outage · Jan 17, 15:12 UTC · Main site

    1 h 22 min

    Official (opens in a new tab)

    Resolved

  4. Projects not loading

    Major outage · Jan 8, 21:00 UTC · Main site

    1 h 41 min

    Official (opens in a new tab)

    Resolved

November 2024

  1. Platform instability

    Major outage · Nov 12, 16:18 UTC · Main site

    2 h 51 min

    Official (opens in a new tab)

    Resolved

August 2024

  1. Kernel Unavailability

    Major outage · Aug 15, 18:32 UTC · Main site, Single tenant stacks

    3 h 5 min

    Official (opens in a new tab)

    Resolved

July 2024

  1. Workspace tiers downgraded

    Notice · Jul 25, 20:53 UTC

    Official (opens in a new tab)

    Resolved

June 2024

  1. Intermittent 502s when accessing Hex

    Partial outage · Jun 20, 19:18 UTC · Main site, Single tenant stacks

    1 h 14 min

    Official (opens in a new tab)

    Resolved

May 2024

  1. Platform instability

    Partial outage · May 15, 15:24 UTC · Main site

    49 min

    Official (opens in a new tab)

    Resolved

April 2024

  1. Platform instability

    Notice · Apr 16, 13:46 UTC · Main site

    39 min

    Official (opens in a new tab)

    Resolved

March 2024

  1. Kernels unavailable

    Major outage · Mar 17, 04:08 UTC · Kernels, Main site

    42 min

    Official (opens in a new tab)

    Resolved

  2. Platform instability

    Partial outage · Mar 9, 18:10 UTC · Main site

    37 min

    Official (opens in a new tab)

    Resolved

February 2024

  1. Platform Instability

    Degraded · Feb 15, 19:29 UTC · Main site, Single tenant stacks

    6 h 12 min

    Official (opens in a new tab)

    Resolved

January 2024

  1. Unable to load Hex

    Notice · Jan 11, 04:12 UTC · Main site

    7 min

    Official (opens in a new tab)

    Resolved

October 2023

  1. Degraded kernel execution

    Partial outage · Oct 4, 18:14 UTC · Kernels, Main site

    31 min

    Official (opens in a new tab)

    Resolved

August 2023

  1. Kernel Instability

    Partial outage · Aug 30, 17:34 UTC · Kernels

    2 h 44 min

    Official (opens in a new tab)

    Resolved

  2. Kernel instability 08/29/23

    Partial outage · Aug 29, 19:30 UTC · Data Connections, Kernels

    2 h 51 min

    Official (opens in a new tab)

    Resolved

June 2023

  1. Platform degradation due to AWS outage

    Degraded · Jun 30, 16:35 UTC · Main site, Single tenant stacks

    2 h 41 min

    Official (opens in a new tab)

    Resolved

  2. Platform availability issue

    Partial outage · Jun 26, 16:10 UTC · Main site

    16 min

    Official (opens in a new tab)

    Resolved

  3. Platform availability issue

    Partial outage · Jun 20, 13:40 UTC · Main site, Login

    3 h 3 min

    Official (opens in a new tab)

    Resolved

May 2023

  1. Some projects failing to acquire new kernels

    Degraded · May 18, 15:55 UTC · Kernels

    1 h 19 min

    Official (opens in a new tab)

    Resolved

April 2023

  1. Table display filter inconsistency

    Partial outage · Apr 26, 17:45 UTC · Main site, Single tenant stacks

    1 h 38 min

    Official (opens in a new tab)

    Resolved

  2. Platform availability issue

    Partial outage · Apr 12, 15:39 UTC · Main site

    18 min

    Official (opens in a new tab)

    Resolved

  3. Platform availability issue

    Major outage · Apr 10, 20:49 UTC · Main site

    5 min

    Official (opens in a new tab)

    Resolved