Vendor reports: major outageResolved · vendor status “resolved”Official status API

Some users are having issues accessing Hex or loading projects

Reported by Hex · Data & Analytics · source last read just now

Official source (opens in a new tab)
Vendor start
Sep 25, 2025, 18:05 UTC
Vendor's clock
Resolved
Sep 25, 2025, 18:37 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
32 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Hex reports major outage: "Some users are having issues accessing Hex or loading projects".[E1, E2]
  • The vendor marked it resolved at 2025-09-25 18:37 UTC.[E3, E7]

Affected products and regions

  • Components: Main site.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2025-09-25 18:37 UTC · summary s1, evidence 438cb0c469da934d

Evidence (7)
  1. E1Hex reports major outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Some users are having issues accessing Hex or loading projects". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2025-09-25 18:05 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Main site. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2025-09-25 18:37 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: Main site

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Hex is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Sep 25, 2025, 18:05 UTCVendor-reported startVendor time
  2. Sep 25, 2025, 18:37 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.