Help Scout

Operational

All Systems Operational

Official status page (opens in a new tab)

Official status API · last read 4 min ago

Reported uptime
100%
From published incidents, 89 of 90 days covered
Published incidents
5
Active in the last 90 days
Days affected
4
Out of the last 90, any severity
Last incident
49 d ago
Started Sep 22, 18:56 UTC

Last 90 days

90 days agoToday
  • Operational
  • Maintenance
  • Degraded
  • Partial outage
  • Major outage
  • No data

Incident timeline

September 2026

  1. Mailbox counts, folders, reports, search results

    Degraded · Sep 22, 18:56 UTC

    36 min

    Official (opens in a new tab)

    Resolved

August 2026

  1. Mailbox counts

    Degraded · Aug 31, 15:09 UTC

    3 h 57 min

    Official (opens in a new tab)

    Resolved

  2. App Access Issues

    Degraded · Aug 18, 15:38 UTC

    3 h 12 min

    Official (opens in a new tab)

    Resolved

  3. Beacon Issues

    Degraded · Aug 14, 14:59 UTC

    1 h 18 min

    Official (opens in a new tab)

    Resolved

  4. SLA issues

    Degraded · Aug 13, 23:17 UTC

    1 h 42 min

    Official (opens in a new tab)

    Resolved

  5. Report Loading

    Degraded · Aug 6, 16:12 UTC

    1 h 13 min

    Official (opens in a new tab)

    Resolved

July 2026

  1. Delays with Inbox counts, folders, reports and search results

    Degraded · Jul 24, 22:08 UTC

    1 h 1 min

    Official (opens in a new tab)

    Resolved

  2. Docs Errors

    Partial outage · Jul 14, 12:17 UTC

    6 h 44 min

    Official (opens in a new tab)

    Resolved

  3. App Access Issues

    Degraded · Jul 9, 14:59 UTC

    2 h 16 min

    Official (opens in a new tab)

    Resolved

  4. Automatic Workflows not running

    Degraded · Jul 6, 11:31 UTC

    3 h 56 min

    Official (opens in a new tab)

    Resolved

June 2026

  1. Delays with report exports

    Degraded · Jun 30, 07:40 UTC

    3 h 7 min

    Official (opens in a new tab)

    Resolved

  2. Global Search Slowness

    Degraded · Jun 17, 11:46 UTC

    22 h 59 min

    Official (opens in a new tab)

    Resolved

May 2026

  1. Inbound Email Delay and Sluggish Behavior Across Help Scout

    Degraded · May 8, 00:43 UTC

    1 h 22 min

    Official (opens in a new tab)

    Resolved

  2. Docs and AI Answers Issues

    Degraded · May 6, 16:53 UTC

    1 h 47 min

    Official (opens in a new tab)

    Resolved

April 2026

  1. Connection Issues

    Degraded · Apr 27, 12:43 UTC

    10 min

    Official (opens in a new tab)

    Resolved

  2. AI Feature Issue

    Notice · Apr 21, 19:50 UTC

    2 h 11 min

    Official (opens in a new tab)

    Resolved

  3. Connection Issues

    Major outage · Apr 20, 14:52 UTC

    11 min

    Official (opens in a new tab)

    Resolved

  4. AI Drafts: Intermittent issues generating AI Drafts

    Notice · Apr 14, 16:21 UTC

    40 min

    Official (opens in a new tab)

    Resolved

  5. Reporting Views Displaying Inconsistent Metrics

    Degraded · Apr 13, 21:51 UTC

    1 h 36 min

    Official (opens in a new tab)

    Resolved

  6. Inbound Email Issues

    Degraded · Apr 8, 16:40 UTC

    6 h 30 min

    Official (opens in a new tab)

    Resolved

March 2026

  1. Outbound Email and Draft Creation Issues

    Notice · Mar 25, 17:47 UTC

    13 min

    Official (opens in a new tab)

    Resolved

  2. Folder and View Issues

    Degraded · Mar 21, 16:39 UTC

    23 h 41 min

    Official (opens in a new tab)

    Resolved

  3. Docs Errors

    Notice · Mar 20, 17:00 UTC

    1 h 12 min

    Official (opens in a new tab)

    Resolved

  4. Drafts Not Loading Properly

    Degraded · Mar 19, 20:50 UTC

    48 min

    Official (opens in a new tab)

    Resolved

  5. Closed Folder Issues

    Degraded · Mar 12, 17:36 UTC

    24 min

    Official (opens in a new tab)

    Resolved

  6. Sidebar Apps loading intermittently

    Degraded · Mar 11, 16:12 UTC

    31 min

    Official (opens in a new tab)

    Resolved

  7. Sidebar Apps not loading

    Degraded · Mar 11, 12:40 UTC

    1 h 24 min

    Official (opens in a new tab)

    Resolved

  8. Connections Issues

    Degraded · Mar 6, 17:38 UTC

    3 h 48 min

    Official (opens in a new tab)

    Resolved

  9. Connections Issues

    Degraded · Mar 2, 16:06 UTC

    54 min

    Official (opens in a new tab)

    Resolved

February 2026

  1. Connections Issues

    Degraded · Feb 26, 15:11 UTC

    Official (opens in a new tab)

    Resolved

  2. Connections Issues

    Partial outage · Feb 26, 12:21 UTC

    8 min

    Official (opens in a new tab)

    Resolved

  3. Inboxes Not Currently Loading For Some Users

    Degraded · Feb 19, 20:32 UTC

    28 min

    Official (opens in a new tab)

    Resolved

January 2026

  1. Outlook Outage

    Degraded · Jan 22, 20:46 UTC

    9 h 55 min

    Official (opens in a new tab)

    Resolved

  2. Search and Page Load Issues

    Notice · Jan 8, 15:42 UTC

    Official (opens in a new tab)

    Resolved

December 2025

  1. Intermittent Docs Sites loading issues

    Degraded · Dec 22, 06:00 UTC

    Official (opens in a new tab)

    Resolved

  2. Docs site not loading

    Major outage · Dec 20, 21:24 UTC

    1 h 19 min

    Official (opens in a new tab)

    Resolved

  3. Connections Issues

    Partial outage · Dec 11, 12:06 UTC

    1 h 0 min

    Official (opens in a new tab)

    Resolved

  4. Email Delays

    Degraded · Dec 10, 16:36 UTC

    1 h 53 min

    Official (opens in a new tab)

    Resolved

November 2025

  1. Temporary Outage and Slow Loading across Help Scout

    Partial outage · Nov 14, 19:27 UTC

    8 min

    Official (opens in a new tab)

    Resolved

October 2025

  1. Connections Issues

    Degraded · Oct 20, 14:45 UTC

    7 h 1 min

    Official (opens in a new tab)

    Resolved

  2. Connections Issues

    Partial outage · Oct 20, 09:50 UTC

    2 h 46 min

    Official (opens in a new tab)

    Resolved

  3. Web App Performance Issues

    Degraded · Oct 6, 08:20 UTC

    39 min

    Official (opens in a new tab)

    Resolved

September 2025

  1. Degraded Performance & Slow Loading Issues

    Degraded · Sep 16, 08:18 UTC

    48 min

    Official (opens in a new tab)

    Resolved

  2. Delays to Conversation Updates

    Degraded · Sep 15, 17:24 UTC

    38 min

    Official (opens in a new tab)

    Resolved

  3. Degraded Performance & Slow Loading Issues

    Degraded · Sep 15, 13:25 UTC

    46 min

    Official (opens in a new tab)

    Resolved

  4. Delays in Updating Views

    Degraded · Sep 9, 20:45 UTC

    4 h 10 min

    Official (opens in a new tab)

    Resolved

August 2025

  1. Web App Connection Timeouts

    Degraded · Aug 7, 21:09 UTC

    1 h 5 min

    Official (opens in a new tab)

    Resolved

July 2025

  1. Web App Performance Issues

    Partial outage · Jul 29, 15:48 UTC

    1 h 18 min

    Official (opens in a new tab)

    Resolved

  2. Temporary Connections Issues with Docs

    Notice · Jul 14, 12:12 UTC

    Official (opens in a new tab)

    Resolved

  3. Temporary Connections Issues with Docs

    Degraded · Jul 11, 15:26 UTC

    Official (opens in a new tab)

    Resolved