Vendor reports: major outageResolved · vendor status “resolved”Official status API

Docs site not loading

Reported by Help Scout · Customer Support · source last read just now

Official source (opens in a new tab)
Vendor start
Dec 20, 2025, 21:24 UTC
Vendor's clock
Resolved
Dec 20, 2025, 22:43 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
1 h 19 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Help Scout reports major outage: "Docs site not loading".[E1, E2]
  • The vendor marked it resolved at 2025-12-20 22:43 UTC.[E3, E7]

Affected products and regions

  • Components: Docs Sites.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2025-12-20 22:43 UTC · summary s1, evidence cde073f34c8b68f3

Evidence (7)
  1. E1Help Scout reports major outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Docs site not loading". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2025-12-20 21:24 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Docs Sites. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2025-12-20 22:43 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: Docs Sites

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Help Scout is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Dec 20, 2025, 21:24 UTCVendor-reported startVendor time
  2. Dec 20, 2025, 22:43 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.