Freshworks

Operational

All 911 components operational (170 components Freshworks excludes from overall status are not operational)

Official status page (opens in a new tab)

Official status API · last read just now

Reported uptime
99.68%
From published incidents, 89 of 90 days covered
Published incidents
63
Active in the last 90 days
Days affected
34
Out of the last 90, any severity
Last incident
6 d ago
Started Nov 4, 17:15 UTC

Last 90 days

90 days agoToday
  • Operational
  • Maintenance
  • Degraded
  • Partial outage
  • Major outage
  • No data

Incident timeline

November 2026

  1. Freshdesk: Email Delivery Issues – US Region

    Partial outage · Nov 4, 17:15 UTC

    1 h 30 min

    Official (opens in a new tab)

    Resolved

  2. Freshservice: Performance Degradation in Workflow Automator

    Degraded · Nov 3, 11:00 UTC

    4 h 30 min

    Official (opens in a new tab)

    Resolved

  3. Device42: Scheduled Maintenance for Cloud Connector

    Maintenance · Nov 2, 22:00 UTC

    2 h 0 min

    Official (opens in a new tab)

    Completed

  4. Freshservice: Issue with Email in Freshservice

    Degraded · Nov 2, 08:00 UTC

    5 h 1 min

    Official (opens in a new tab)

    Resolved

  5. Freshdesk: Issue with Email in FreshDesk

    Degraded · Nov 2, 08:00 UTC

    5 h 2 min

    Official (opens in a new tab)

    Resolved

  6. Freshchat: Issue with Email in Freshchat

    Degraded · Nov 2, 08:00 UTC

    5 h 2 min

    Official (opens in a new tab)

    Resolved

  7. Freshmarketer: Issue with Email in Freshmarketer

    Degraded · Nov 2, 08:00 UTC

    5 h 2 min

    Official (opens in a new tab)

    Resolved

  8. Freshsales: Issue with Email in Freshsales

    Degraded · Nov 2, 08:00 UTC

    5 h 1 min

    Official (opens in a new tab)

    Resolved

  9. Freshworks CRM: Issue with Email in CRM

    Degraded · Nov 2, 08:00 UTC

    5 h 1 min

    Official (opens in a new tab)

    Resolved

  10. Freshdesk Omni: Issue with Email in FreshdeskOmni

    Degraded · Nov 2, 08:00 UTC

    5 h 2 min

    Official (opens in a new tab)

    Resolved

October 2026

  1. Freshdesk: Degraded performance in freshdesk

    Degraded · Oct 30, 12:15 UTC

    10 min

    Official (opens in a new tab)

    Resolved

  2. Freshservice: Service Disruption in Freshservice

    Major outage · Oct 30, 10:25 UTC

    2 h 25 min

    Official (opens in a new tab)

    Resolved

  3. Freshdesk: Performance degradation in Freshdesk

    Degraded · Oct 28, 23:28 UTC

    1 h 2 min

    Official (opens in a new tab)

    Resolved

  4. Device42: Scheduled Maintenance for JSM Integration - Cloud Connector

    Maintenance · Oct 28, 21:00 UTC

    2 h 0 min

    Official (opens in a new tab)

    Completed

  5. Freshchat: Performance degradation in Freshchat

    Degraded · Oct 23, 15:20 UTC

    3 h 23 min

    Official (opens in a new tab)

    Resolved

  6. Freshcaller: Performance degradation in Freshcaller

    Degraded · Oct 23, 15:20 UTC

    3 h 23 min

    Official (opens in a new tab)

    Resolved

  7. Freshworks CRM: Performance degradation in FreshworksCRM

    Degraded · Oct 23, 15:20 UTC

    3 h 24 min

    Official (opens in a new tab)

    Resolved

  8. Freshdesk Omni: Performance degradation in Freshdesk Omni

    Degraded · Oct 23, 15:20 UTC

    3 h 24 min

    Official (opens in a new tab)

    Resolved

  9. Freshdesk: Performance degradation in Freshdesk

    Degraded · Oct 23, 15:20 UTC

    3 h 10 min

    Official (opens in a new tab)

    Resolved

  10. Freshservice: Performance degradation in Freshservice

    Degraded · Oct 23, 15:20 UTC

    3 h 24 min

    Official (opens in a new tab)

    Resolved

  11. Freshchat: Issue with Email in Freshchat

    Degraded · Oct 19, 13:45 UTC

    1 h 5 min

    Official (opens in a new tab)

    Resolved

  12. Freshmarketer: Issue with Email in FreshMarketer

    Degraded · Oct 19, 13:45 UTC

    1 h 5 min

    Official (opens in a new tab)

    Resolved

  13. Freshsales: Issue with Email in Freshsales

    Degraded · Oct 19, 13:45 UTC

    1 h 5 min

    Official (opens in a new tab)

    Resolved

  14. Freshworks CRM: Issue with Email

    Degraded · Oct 19, 13:45 UTC

    1 h 6 min

    Official (opens in a new tab)

    Resolved

  15. Freshdesk Omni: Issue with Email in Freshdesk Omni

    Degraded · Oct 19, 13:45 UTC

    1 h 6 min

    Official (opens in a new tab)

    Resolved

  16. Freshdesk: Issue with Email in FreshDesk

    Degraded · Oct 19, 13:45 UTC

    1 h 6 min

    Official (opens in a new tab)

    Resolved

  17. Freshservice: Issue with Email in FreshService

    Degraded · Oct 19, 13:45 UTC

    1 h 6 min

    Official (opens in a new tab)

    Resolved

  18. Freshchat: Degraded Performance in Freshchat

    Degraded · Oct 16, 13:38 UTC

    3 h 19 min

    Official (opens in a new tab)

    Resolved

  19. Freshdesk: Degraded Performance in Freshdesk

    Degraded · Oct 16, 13:38 UTC

    3 h 18 min

    Official (opens in a new tab)

    Resolved

  20. Freshservice: Degraded Performance in Freshservice

    Degraded · Oct 16, 13:38 UTC

    3 h 19 min

    Official (opens in a new tab)

    Resolved

  21. Freshchat: Issue with Email in Freshchat

    Degraded · Oct 15, 09:46 UTC

    2 h 52 min

    Official (opens in a new tab)

    Resolved

  22. Freshsales: Issue with Email in Freshsales

    Degraded · Oct 15, 09:46 UTC

    2 h 51 min

    Official (opens in a new tab)

    Resolved

  23. Freshworks CRM: Issue with Email in CRM

    Degraded · Oct 15, 09:46 UTC

    2 h 52 min

    Official (opens in a new tab)

    Resolved

  24. Freshdesk Omni: Issue with Email in Freshdesk Omni

    Degraded · Oct 15, 09:46 UTC

    2 h 51 min

    Official (opens in a new tab)

    Resolved

  25. Freshdesk: Issue with Email in Freshdesk

    Degraded · Oct 15, 09:46 UTC

    2 h 51 min

    Official (opens in a new tab)

    Resolved

  26. Freshservice: Issue with Email in Freshservice

    Degraded · Oct 15, 09:46 UTC

    2 h 52 min

    Official (opens in a new tab)

    Resolved

  27. Freshchat: Scheduled Maintenance in Freshchat

    Maintenance · Oct 11, 01:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  28. Freshmarketer: Scheduled Maintenance in Freshmarketer

    Maintenance · Oct 11, 01:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  29. Freshworks CRM: Scheduled Maintenance in CRM

    Maintenance · Oct 11, 01:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  30. Freshdesk: Scheduled Maintenance in Freshdesk

    Maintenance · Oct 11, 01:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  31. Freshservice: Scheduled Maintenance in Freshservice

    Maintenance · Oct 11, 01:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  32. Freshcaller: Scheduled Maintenance in Freshcaller

    Maintenance · Oct 11, 01:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  33. Freshsales: Scheduled Maintenance in Freshsales

    Maintenance · Oct 11, 01:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  34. Freshdesk Omni: Scheduled Maintenance in FreshdeskOmni

    Maintenance · Oct 11, 01:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  35. Freshservice: Issue with Global search

    Degraded · Oct 9, 01:20 UTC

    6 h 4 min

    Official (opens in a new tab)

    Resolved

  36. Device42: Scheduled Maintenance for Cloud Connector

    Maintenance · Oct 8, 21:00 UTC

    2 h 0 min

    Official (opens in a new tab)

    Completed

  37. Freshcaller: Issue with incoming and outgoing calls

    Partial outage · Oct 7, 11:33 UTC

    42 min

    Official (opens in a new tab)

    Resolved

  38. Freshservice: Issue with incoming and outgoing calls

    Partial outage · Oct 7, 11:33 UTC

    43 min

    Official (opens in a new tab)

    Resolved

  39. Freshservice: Performance Degradation in List view

    Degraded · Oct 1, 20:23 UTC

    21 h 37 min

    Official (opens in a new tab)

    Resolved

September 2026

  1. Freshchat: Delay in real-time conversation list updates in Freshchat Inbox

    Degraded · Sep 29, 18:02 UTC

    35 min

    Official (opens in a new tab)

    Resolved

  2. Freshservice: Workflow Automator Web Requests Returning 400 Errors

    Degraded · Sep 28, 07:39 UTC

    10 h 49 min

    Official (opens in a new tab)

    Resolved

  3. Freshservice: Scheduled Maintenance in Freshservice

    Maintenance · Sep 28, 04:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  4. Freshworks CRM: Scheduled Maintenance in CRM

    Maintenance · Sep 27, 02:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  5. Freshchat: Scheduled Maintenance in Freshchat

    Maintenance · Sep 27, 02:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  6. Freshmarketer: Scheduled Maintenance in Freshmarketer

    Maintenance · Sep 27, 02:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  7. Freshdesk: Scheduled Maintenance in Freshdesk

    Maintenance · Sep 27, 02:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  8. Freshservice: Scheduled Maintenance in Freshservice

    Maintenance · Sep 27, 02:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  9. Freshcaller: Scheduled Maintenance in Freshcaller

    Maintenance · Sep 27, 02:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  10. Freshsales: Scheduled Maintenance in Freshsales

    Maintenance · Sep 27, 02:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  11. Freshdesk Omni: Scheduled Maintenance in FreshdeskOmni

    Maintenance · Sep 27, 02:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  12. Freshservice: Scheduled Maintenance in Freshservice

    Maintenance · Sep 26, 02:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  13. Freshservice: Scheduled Maintenance in Freshservice

    Maintenance · Sep 25, 17:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  14. Freshservice: Scheduled Maintenance in Freshservice

    Maintenance · Sep 24, 15:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  15. Freshservice: Issue in creating service requests using catalog items.

    Degraded · Sep 24, 11:53 UTC

    5 h 31 min

    Official (opens in a new tab)

    Resolved

  16. Device42: Scheduled Maintenance for Cloud Connector

    Maintenance · Sep 21, 21:00 UTC

    3 h 0 min

    Official (opens in a new tab)

    Completed

  17. Freshworks CRM: Scheduled Maintenance in CRM

    Maintenance · Sep 20, 01:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  18. Freshchat: Scheduled Maintenance in Freshchat

    Maintenance · Sep 20, 01:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  19. Freshmarketer: Scheduled Maintenance in Freshmarketer

    Maintenance · Sep 20, 01:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  20. Freshdesk: Scheduled Maintenance in Freshdesk

    Maintenance · Sep 20, 01:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  21. Freshservice: Scheduled Maintenance in Freshservice

    Maintenance · Sep 20, 01:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  22. Freshcaller: Scheduled Maintenance in Freshcaller

    Maintenance · Sep 20, 01:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  23. Freshsales: Scheduled Maintenance in Freshsales

    Maintenance · Sep 20, 01:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  24. Freshdesk Omni: Scheduled Maintenance in Freshdeskomni

    Maintenance · Sep 20, 01:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  25. Freshdesk: Investigating delays in social channel messaging and ticket creation for some US customers

    Degraded · Sep 18, 19:00 UTC

    17 h 28 min

    Official (opens in a new tab)

    Resolved

  26. Freshdesk: Degradation in tickets UI

    Degraded · Sep 16, 10:35 UTC

    2 h 43 min

    Official (opens in a new tab)

    Resolved

  27. Freshcaller: Issues Affecting Incoming and Outgoing Calls

    Partial outage · Sep 15, 01:44 UTC

    6 h 3 min

    Official (opens in a new tab)

    Resolved

  28. Freshdesk Omni: Issues Affecting Incoming and Outgoing Calls

    Degraded · Sep 15, 01:44 UTC

    6 h 2 min

    Official (opens in a new tab)

    Resolved

  29. Freshdesk: Issues Affecting Incoming and Outgoing Calls

    Degraded · Sep 15, 01:44 UTC

    6 h 2 min

    Official (opens in a new tab)

    Resolved

  30. Freshmarketer: Scheduled Maintenance in Freshmarketer

    Maintenance · Sep 13, 11:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  31. Freshsales: Scheduled Maintenance in Freshsales

    Maintenance · Sep 13, 11:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  32. Freshservice: Scheduled maintenance in Freshservice

    Maintenance · Sep 13, 02:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  33. Freshchat: Degraded Performance in Freshchat

    Partial outage · Sep 12, 18:37 UTC

    59 min

    Official (opens in a new tab)

    Resolved

  34. Freshmarketer: Scheduled Maintenance in Freshmarketer

    Maintenance · Sep 11, 02:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  35. Freshsales: Scheduled Maintenance in Freshsales

    Maintenance · Sep 11, 02:30 UTC

    1 h 0 min

    Official (opens in a new tab)

    Completed

  36. Freshservice: Issue with Resolution Note tab

    Degraded · Sep 10, 09:15 UTC

    6 h 14 min

    Official (opens in a new tab)

    Resolved

  37. Freshservice: Data Exports Missing in Analytics

    Degraded · Sep 9, 19:00 UTC

    17 h 31 min

    Official (opens in a new tab)

    Resolved

  38. Freshchat: Degraded performance in Freshchat

    Degraded · Sep 9, 00:02 UTC

    41 min

    Official (opens in a new tab)

    Resolved

  39. Freshdesk: Degraded Performance in Freshdesk

    Degraded · Sep 9, 00:02 UTC

    41 min

    Official (opens in a new tab)

    Resolved

  40. Freshworks CRM: Email Delivery issues to Microsoft recipients

    Degraded · Sep 4, 07:45 UTC

    7 h 3 min

    Official (opens in a new tab)

    Resolved

  41. Freshchat: Email Delivery issues to Microsoft recipients

    Degraded · Sep 4, 07:45 UTC

    7 h 3 min

    Official (opens in a new tab)

    Resolved

  42. Freshmarketer: Email Delivery issues to Microsoft recipients

    Degraded · Sep 4, 07:45 UTC

    7 h 2 min

    Official (opens in a new tab)

    Resolved

  43. Freshdesk: Email Delivery issues to Microsoft recipients

    Degraded · Sep 4, 07:45 UTC

    7 h 3 min

    Official (opens in a new tab)

    Resolved

  44. Freshservice: Email Delivery issues to Microsoft recipients

    Degraded · Sep 4, 07:45 UTC

    7 h 2 min

    Official (opens in a new tab)

    Resolved

  45. Freshcaller: Email Delivery issues to Microsoft recipients

    Degraded · Sep 4, 07:45 UTC

    7 h 3 min

    Official (opens in a new tab)

    Resolved

  46. Freshsales: Email Delivery issues to Microsoft recipients

    Degraded · Sep 4, 07:45 UTC

    7 h 2 min

    Official (opens in a new tab)

    Resolved

  47. Freshdesk Omni: Email Delivery issues to Microsoft recipients

    Degraded · Sep 4, 07:45 UTC

    7 h 3 min

    Official (opens in a new tab)

    Resolved

  48. Freshdesk: Performance degradation in Freshdesk

    Degraded · Sep 2, 17:18 UTC

    15 h 42 min

    Official (opens in a new tab)

    Resolved

  49. Freshservice: Performance Degradation in Freshservice

    Degraded · Sep 2, 05:39 UTC

    2 h 7 min

    Official (opens in a new tab)

    Resolved

  50. Freshservice: Degraded Performance in Freshservice

    Degraded · Sep 2, 03:30 UTC

    11 h 12 min

    Official (opens in a new tab)

    Resolved

  51. Freshservice: Issue with incoming and outgoing calls

    Degraded · Sep 1, 16:24 UTC

    1 h 47 min

    Official (opens in a new tab)

    Resolved