Vendor reports: degradedResolved · vendor status “resolved”Official status API

Freshchat: Delay in real-time conversation list updates in Freshchat Inbox

Reported by Freshworks · Customer Support · source last read 3 min ago

Official source (opens in a new tab)
Vendor start
Sep 29, 2026, 18:02 UTC
Vendor's clock
Resolved
Sep 29, 2026, 18:37 UTC
Vendor's clock
First seen by Statuswall
Nov 11, 2026, 02:42 UTC
Statuswall's clock
Duration
35 min
From vendor start and resolution

Affected scope

Not stated by the vendor

The vendor's feed gives no region for this incident. It is not assumed to be global.

Potential relevance

Freshworks is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Sep 29, 2026, 18:02 UTCVendor-reported startVendor time
  2. Sep 29, 2026, 18:37 UTCVendor-reported resolutionVendor time
  3. Nov 11, 2026, 02:42 UTCFirst seen by Statuswall (vendor status: resolved)Seen by Statuswall