Customer.io

Customers are Unable to add new Email Sending Domains

Partial outage · Nov 6, 23:53 UTC · Management Interface

Customer.io UI is currently unavailable for some customers

Degraded · Oct 27, 19:11 UTC · Management Interface

Some US customers may experience delays in message sending

Degraded · Sep 19, 22:50 UTC · Message Sending

Reduced Deliverability to Microsoft-Hosted Email Addresses

Notice · Sep 4, 12:16 UTC · Message Sending

Investigating issues with the Agent

Degraded · Sep 3, 17:29 UTC

Customer.io UI is inaccessible

Notice · Aug 5, 17:36 UTC · Management Interface

Delays in processing and UI inaccessible for some customers in the US datacentre

Degraded · Aug 3, 07:08 UTC · Data Processing, Management Interface

Issues accessing EU accounts

Partial outage · Jul 31, 14:24 UTC · Management Interface

Some EU users are experiencing delays in processing

Degraded · Jul 23, 08:27 UTC · Data Processing, Management Interface

Some customers are experiencing data processing and message-sending delays

Degraded · Jul 20, 21:35 UTC · Data Processing, Message Sending

Delays in message sending

Partial outage · Jul 20, 17:07 UTC · Message Sending

Some customers are experiencing data processing delays

Degraded · Jul 15, 17:19 UTC · Data Processing

Delays processing send events in some environments

Notice · Jul 10, 17:28 UTC · Message Sending

User Interface is currently unavailable for some users in EU. Data processing delays

Degraded · Jul 3, 09:07 UTC · Data Processing, Management Interface

User Interface is currently unavailable, data processing delays

Degraded · Jul 2, 13:51 UTC · Data Processing, Management Interface

Some customers are currently unable to access the account Billing page in our UI

Degraded · Jun 18, 20:06 UTC · Management Interface

Investigating Connectivity Issues

Partial outage · Jun 13, 21:18 UTC

Delays in processing requests

Degraded · Jun 10, 04:45 UTC · Data Processing, Message Sending

AI Agent and LLM Campaign Actions Disruption

Notice · Jun 9, 15:49 UTC

Some customers seeing delays setting up Pipelines in new EU workspaces

Degraded · Jun 5, 12:30 UTC · Management Interface

Salesforce and Hubspot syncs might be delayed for some EU customers

Degraded · Jun 4, 23:50 UTC · Data Processing

Customer.io UI is currently inaccessible

Degraded · Jun 4, 13:34 UTC · Management Interface

UI inaccessible

Partial outage · Jun 2, 21:18 UTC · Management Interface

Reverse ETL Syncs not being run for some EU Customers

Degraded · Jun 1, 11:40 UTC · Data Processing

Some customers are seeing broadcast delivery delays (emails, push notifications, and webhooks)

Degraded · May 29, 16:26 UTC · Message Sending

Customers in the EU region may experience delays in message sending

Degraded · May 25, 15:27 UTC · Message Sending

Some customers in our EU region may experience errors and delays

Degraded · May 6, 16:00 UTC · Data Collection, Data Processing, Management Interface

Delay in Salesforce & Hubspot data-in integrations

Partial outage · Apr 20, 19:52 UTC · Data Processing

Customer.io UI is currently unavailable for some customers

Degraded · Apr 20, 16:45 UTC · Management Interface

Some customers in our EU region may experience errors and delays

Notice · Apr 17, 20:07 UTC · Data Collection, Data Processing, Management Interface

Customer.io UI currently experiencing issues

Notice · Apr 16, 21:30 UTC

Unable to create event-driven campaigns

Notice · Apr 15, 21:06 UTC

Integration Destinations UI Disruption

Partial outage · Apr 13, 18:26 UTC · Management Interface

EU Region API Processing Delays

Degraded · Apr 7, 16:46 UTC · Data Processing

Some customers in our EU region may experience errors and delays

Notice · Mar 26, 19:04 UTC

UI Errors Identified

Notice · Mar 18, 19:09 UTC · Management Interface

Domain Verification Currently Unavailable

Degraded · Mar 16, 09:30 UTC · Management Interface

Some customers in our US region may experience errors and delays

Degraded · Feb 23, 20:11 UTC · Data Processing, Message Sending

Some customers in our EU region may experience errors and delays

Degraded · Feb 19, 14:35 UTC · Data Processing, Message Sending

Reverse ETL syncs may experience delays in US

Notice · Feb 13, 22:42 UTC

Some customers are experiencing delays with message sending

Degraded · Jan 28, 18:56 UTC · Message Sending

Issue with downloading exports from our App API

Notice · Jan 21, 20:45 UTC

Delays with Salesforce Syncs

Notice · Jan 14, 16:34 UTC · Data Processing

Customers may be impacted by data delays

Degraded · Dec 13, 12:06 UTC · Data Processing

Some customers are experiencing issues with saving their content

Degraded · Dec 12, 17:07 UTC · Management Interface

Intermittent issues loading the in-app message editor.

Degraded · Dec 9, 14:20 UTC · Management Interface

Customers may be impacted by data delays

Degraded · Dec 8, 18:12 UTC · Data Processing, Message Sending

Trouble loading User Interface in some workspace

Degraded · Nov 24, 17:20 UTC · Management Interface

US infrastructure delays with a subset of deliveries sending

Degraded · Nov 24, 08:15 UTC · Message Sending

Forms submissions experiencing intermittent delays

Degraded · Nov 21, 11:46 UTC · Data Processing