Vendor reports: degradedResolved · vendor status “resolved”Official status API

Customer.io UI is currently unavailable for some customers

Reported by Customer.io · CRM, Marketing & Sales · source last read 4 min ago

Official source (opens in a new tab)
Vendor start
Apr 20, 2026, 16:45 UTC
Vendor's clock
Resolved
Apr 20, 2026, 16:55 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
10 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Customer.io reports degraded: "Customer.io UI is currently unavailable for some customers".[E1, E2]
  • The vendor marked it resolved at 2026-04-20 16:55 UTC.[E3, E7]

Affected products and regions

  • Components: Management Interface.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-04-20 16:55 UTC · summary s1, evidence 5dafdd2e1d80b835

Evidence (7)
  1. E1Customer.io reports degraded. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Customer.io UI is currently unavailable for some customers". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2026-04-20 16:45 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Management Interface. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2026-04-20 16:55 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: Management Interface

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Customer.io is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Apr 20, 2026, 16:45 UTCVendor-reported startVendor time
  2. Apr 20, 2026, 16:55 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.