Ada

Complete ada outage

Major outage · Nov 4, 19:17 UTC

Messages not being delivered (US region)

Partial outage · Oct 21, 22:08 UTC

Issues with a ticketing integration

Degraded · Oct 16, 18:35 UTC

Investigating issues with Analytics - AR not populating for US1 cluster bots

Partial outage · Oct 2, 17:24 UTC

Salesforce Live Agent Handoff Disconnections

Notice · Sep 7, 12:45 UTC

Investigating issues with Ada Voice service on US and Maple Clusters

Partial outage · Sep 1, 16:37 UTC

Elevated handoffs to live agents

Degraded · Aug 27, 14:49 UTC

Elevated latency for Conversations and Analytics (US2)

Degraded · Aug 25, 20:24 UTC

Conversation View Delays

Degraded · Aug 24, 15:12 UTC

Delayed AI Agent message delivery

Degraded · Aug 21, 13:11 UTC

Increase in handoff rate during Playbook execution

Degraded · Aug 11, 13:22 UTC

Availability Rule Variable Selector Is Unusable in Playbooks V1 + V2

Degraded · Jul 24, 10:41 UTC

Agent dashboards are unable to load.

Major outage · Jul 21, 14:29 UTC

Ada Dashboard fails to load intermittently

Partial outage · Jul 17, 00:48 UTC

MCP server authentication is currently failing due to an outage in WorkOS

Degraded · Jul 16, 10:41 UTC

Outbound Emails via SMTP Connector from Zendesk in US Production Environment are not being sent to the End users

Partial outage · Jul 14, 13:31 UTC

Some AI Agent conversations transferring to a human agent

Notice · Jul 12, 11:45 UTC

Investigating issues with Ada Dashboard - Page Loading Errors

Notice · Jul 10, 16:46 UTC

Intermittent Chatbot Loading Issues in US Cluster

Partial outage · Jul 9, 04:44 UTC

Oracle Handoffs are failing

Partial outage · Jul 7, 11:54 UTC

Delayed responses and processing for some automated interactions

Degraded · Jul 6, 21:33 UTC

Handoff Failing

Degraded · May 26, 20:58 UTC

Delay in the Conversation view

Degraded · May 25, 14:28 UTC

Investigating issues with Ada Chat services

Major outage · May 21, 22:28 UTC

Elevated error rates on AI Agent responses

Notice · May 10, 22:14 UTC

Message processing errors

Partial outage · May 5, 21:01 UTC

Investigating issues with Ada Voice service

Degraded · May 1, 16:32 UTC

Increase in Emergency Voice Handoffs

Degraded · Apr 28, 19:57 UTC

Language detection is currently showing degraded performance for language switching

Degraded · Apr 24, 15:06 UTC

Investigating - Elevated Handoffs

Partial outage · Apr 9, 22:12 UTC

Issues with Ada's Zendesk integration are being investigated

Partial outage · Apr 7, 15:37 UTC

Conversation View Delays Are Being Investigated

Degraded · Apr 7, 15:27 UTC

Dashboard Analytics and Conversation View - Data Processing Delays - Ficanex Cluster

Partial outage · Apr 6, 23:37 UTC

Delays in Conversation View for US2 Cluster

Degraded · Apr 3, 16:38 UTC

US2 Cluster ai agents failing to load chat window

Partial outage · Apr 3, 16:32 UTC

Admin Dashboard Not Loading for US Cluster Customers

Partial outage · Apr 1, 13:13 UTC

Delays in Conversations View Updates

Degraded · Mar 25, 17:46 UTC

Satisfaction survey occasionally presented incorrectly

Degraded · Mar 24, 15:29 UTC

Azure PTU failing midstream causing handoffs in the Unified Reasoner

Partial outage · Mar 5, 23:51 UTC

New connection or reconnection to Zendesk messaging not available right now

Degraded · Feb 8, 17:16 UTC

Degradation in Salesforce Messaging Integration performance

Degraded · Feb 5, 16:50 UTC

Degradation in Zendesk Messaging handoff integrations

Degraded · Feb 2, 21:33 UTC

Degradation in Salesforce Messaging Integration performance

Partial outage · Jan 31, 18:45 UTC

Investigating issues with Ada Dashboard

Partial outage · Jan 31, 10:00 UTC

Incident with the Voice channel

Major outage · Jan 22, 19:03 UTC

Knowledge articles sync is not syncing in US cluster

Degraded · Jan 20, 01:01 UTC

Intermittent Issues with Ada Chat Services

Partial outage · Jan 7, 16:20 UTC

Delays in conversation updates

Degraded · Jan 5, 21:01 UTC

Investigating issues with Ada Dashboard

Degraded · Dec 15, 22:48 UTC

Delay in knowledge article updates

Degraded · Dec 10, 21:15 UTC