Vendor reports: partial outageResolved · vendor status “resolved”Official status API

Outbound Emails via SMTP Connector from Zendesk in US Production Environment are not being sent to the End users

Reported by Ada · Customer Support · source last read 4 min ago

Official source (opens in a new tab)
Vendor start
Jul 14, 2026, 13:31 UTC
Vendor's clock
Resolved
Jul 14, 2026, 13:51 UTC
Vendor's clock
First seen by Statuswall
Nov 11, 2026, 02:12 UTC
Statuswall's clock
Duration
20 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Ada reports partial outage: "Outbound Emails via SMTP Connector from Zendesk in US Production Environment are not being sent to the End users".[E1, E2]
  • The vendor marked it resolved at 2026-07-14 13:51 UTC.[E3, E7]

Affected products and regions

  • Components: Agent Handoffs.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-11-11 02:12 UTC · summary s1, evidence c3ca43789e8b5708

Evidence (8)
  1. E1Ada reports partial outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Outbound Emails via SMTP Connector from Zendesk in US Production Environment are not being sent to the End users". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2026-07-14 13:31 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Agent Handoffs. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2026-07-14 13:51 UTC. (vendor) source (opens in a new tab)
  8. E8First seen by Statuswall: 2026-11-11 02:12 UTC. (Statuswall)

Affected scope

Not stated by the vendor

Components: Agent Handoffs

The vendor's feed gives no region for this incident. It is not assumed to be global.

Potential relevance

Ada is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Jul 14, 2026, 13:31 UTCVendor-reported startVendor time
  2. Jul 14, 2026, 13:51 UTCVendor-reported resolutionVendor time
  3. Nov 11, 2026, 02:12 UTCFirst seen by Statuswall (vendor status: resolved)Seen by Statuswall