Outages and root causes.
Two years of public outages, and what each company said caused them. Every entry links to the company's own write-up; nothing here is our speculation.
Status pages re-read 40 min ago
Incidents listed
By month, last two years · Onfido
Peak 7 · January 2026
- Total: 35
- December 2024: 0
- January 2025: 0
- February 2025: 0
- March 2025: 0
- April 2025: 0
- May 2025: 0
- June 2025: 0
- July 2025: 0
- August 2025: 0
- September 2025: 3
- October 2025: 5
- November 2025: 1
- December 2025: 5
- January 2026: 7
- February 2026: 2
- March 2026: 0
- April 2026: 1
- May 2026: 2
- June 2026: 4
- July 2026: 0
- August 2026: 1
- September 2026: 3
- October 2026: 0
- November 2026: 1
- Incidents listed
- 35
- Last two years
- Official write-ups
- 23
- Linked from the incident
- Major outages
- 8
- As graded by each company
- Services
- 1
- With at least one entry
From the status pages
Onfido · Elevated errors on GET /motion_captures list endpoint
Degraded · Nov 4, 2026 · 3 h 55 min
Onfido · UK EVisa Government Service is down
Partial outage · Sep 22, 2026 · 25 min
Onfido · Increase in Known Faces consider rate
Degraded · Sep 8, 2026
Onfido · Web SDK Outage (all regions)
Partial outage · Sep 1, 2026
Onfido · Spike in Visual Authenticity failures on Facial Similarity Motion randomness checks
Degraded · Aug 24, 2026
Onfido · QES tasks cannot complete because our provider is encountering issues.
Major outage · Jun 23, 2026 · 1 h 11 min
Onfido · Severe service disruption across the platform in EU
Major outage · Jun 22, 2026 · 12 min
Onfido · Sporadic PDF generation issue
Notice · Jun 15, 2026 · 2 d 1 h
Onfido · Partial outage for Watchlist reports
Partial outage · Jun 6, 2026 · 1 h 41 min
Onfido · QES tasks cannot complete because our provider is encountering issues.
Partial outage · May 9, 2026 · 37 min
Onfido · QES tasks outage
Major outage · May 5, 2026 · 1 h 47 min
Onfido · QES tasks degraded performance
Major outage · Apr 21, 2026 · 2 h 45 min
Onfido · QES tasks partial outage
Partial outage · Feb 3, 2026 · 2 h 34 min
Onfido · QES tasks degraded performance
Partial outage · Feb 2, 2026 · 1 h 48 min
Onfido · Service Degradation - Manual Tasks
Degraded · Jan 28, 2026 · 4 h 7 min
Onfido · Document report processing disrupted in EU
Partial outage · Jan 26, 2026
Onfido · Document Reports not being processed in US
Major outage · Jan 21, 2026 · 1 h 29 min
Onfido · Document report processing disrupted in EU
Notice · Jan 21, 2026
Onfido · Delays in Document report processing (all Regions)
Notice · Jan 21, 2026
Onfido · High Processing times for Video Facial Similarity Checks
Notice · Jan 20, 2026
Onfido · Severe service disruption across the platform in EU
Partial outage · Jan 7, 2026 · 3 h 8 min
Onfido · Errors when processing checks in Canada region
Partial outage · Dec 19, 2025 · 25 min
Onfido · Degraded performance of QES and Evidence File products
Partial outage · Dec 18, 2025 · 1 h 5 min
Onfido · Increase in Payload Integrity Flagging Rate
Notice · Dec 18, 2025
Onfido · Unable to create reports in EU
Partial outage · Dec 9, 2025 · 57 min
Onfido · Dashboard and check creation unavailable
Major outage · Dec 2, 2025
Onfido · High flagging rate for Document Video Reports
Partial outage · Nov 14, 2025 · 48 min
Onfido · Outage in the US region
Major outage · Oct 20, 2025 · 6 h 34 min
Onfido · Increased turnaround time for document check processing in the EU region
Degraded · Oct 20, 2025 · 57 min
Onfido · Services down in US region
Major outage · Oct 20, 2025 · 3 h 19 min
Onfido · Increase in webhooks latency
Degraded · Oct 9, 2025 · 39 min
Onfido · Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants)
Partial outage · Oct 9, 2025 · 4 h 19 min
Onfido · Increased document report TaT in the EU cluster
Degraded · Sep 24, 2025 · 2 h 32 min
Onfido · Increase of withdrawn device intelligence reports
Degraded · Sep 23, 2025 · 32 min
Onfido · Delays in Webhook delivery in EU region
Partial outage · Sep 17, 2025 · 42 min
Who publishes root causes
Write-ups posted on status pages, last two years
Public information only
Everything on this page was already published by the companies themselves or by public bodies. statuswall gathers it in one place, links every item to its original, and adds nothing from private or leaked sources.
Sources
- Official status pages: incident titles, severity, times and the link to each published root-cause analysis, exactly as each company posted them
- Company engineering blogs and incident reports: the basis for the notable-outage summaries, each linked from its card
How fresh it is
- Incidents and RCA links: re-read from every status page about once an hour; last run 40 min ago
- Notable-outage summaries: written by hand and last checked against their sources on Nov 10, 2026
Titles, severity and times are as published on each company's status page. "Published RCA" means the company posted a postmortem on that incident's official page; we link to it and do not reproduce it. Many companies publish root causes on a blog instead, or not at all, so the absence of a link is not evidence that no analysis exists. Severity grading differs between companies and is not comparable across them. This is not a complete record of every outage.
statuswall is independent and is not affiliated with, sponsored by or endorsed by any company named here. Company and product names are used only to identify whose public information is being referred to. The information is provided as is, for general reference, with no guarantee that it is complete, current or free of error; it is not security, legal or purchasing advice. Where this page and an official source differ, the official source is right.