Outages and root causes.
Two years of public outages, and what each company said caused them. Every entry links to the company's own write-up; nothing here is our speculation.
Status pages re-read 13 min ago
Incidents listed
By month, last two years · Gorgias
Peak 6 · July 2026
- Total: 32
- December 2024: 0
- January 2025: 0
- February 2025: 0
- March 2025: 0
- April 2025: 0
- May 2025: 0
- June 2025: 0
- July 2025: 0
- August 2025: 0
- September 2025: 0
- October 2025: 0
- November 2025: 0
- December 2025: 0
- January 2026: 0
- February 2026: 0
- March 2026: 0
- April 2026: 0
- May 2026: 4
- June 2026: 4
- July 2026: 6
- August 2026: 3
- September 2026: 6
- October 2026: 4
- November 2026: 5
- Incidents listed
- 32
- Last two years
- Official write-ups
- 1
- Linked from the incident
- Major outages
- 2
- As graded by each company
- Services
- 1
- With at least one entry
From the status pages
Gorgias · Too many requests error when trying to refresh a tab or login into the helpdesk
Partial outage · Nov 9, 2026 · 25 min
Gorgias · Calls are not getting through and and carrier is not able to connect the call.
Partial outage · Nov 9, 2026 · 1 h 3 min
Gorgias · Delay in processing of instagram and facebook messages, comments and other events
Partial outage · Nov 5, 2026 · 4 h 35 min
Gorgias · Degraded performance on some services
Partial outage · Nov 2, 2026 · 3 d 22 h
Gorgias · AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API
Partial outage · Nov 2, 2026 · 3 h 44 min
Gorgias · Mobile app authentication issues resolved
Partial outage · Oct 30, 2026 · 19 h 38 min
Gorgias · Issues with log in
Major outage · Oct 30, 2026 · 53 min
Gorgias · Ticket assignment notification delivered with delay
Partial outage · Oct 26, 2026 · 1 h 8 min
Gorgias · Aircall V2 not creating tickets
Partial outage · Oct 7, 2026 · 1 d 3 h
Gorgias · Increased latency in the ai agent
Partial outage · Sep 30, 2026 · 3 h 38 min
Gorgias · Customer sidebar search not working
Partial outage · Sep 16, 2026 · 1 h 14 min
Gorgias · Issues with closing tickets
Partial outage · Sep 15, 2026 · 46 min
Gorgias · Instagram direct message delayed ingestion
Partial outage · Sep 2, 2026 · 4 h 22 min
Gorgias · Voice/SMS functionality degraded due to a Twilio incident
Partial outage · Sep 1, 2026 · 55 min
Gorgias · Cloud service provider network incident may affect a subset of Gorgias Customers
Partial outage · Sep 1, 2026 · 3 h 39 min
Gorgias · Ticket, order and product search showing outdated results
Partial outage · Aug 27, 2026 · 40 min
Gorgias · WhatsApp: Unexpected Ticket Activity
Partial outage · Aug 11, 2026 · 20 h 28 min
Gorgias · CORS issues on signup
Partial outage · Aug 11, 2026 · 1 h 40 min
Gorgias · Delayed email sync for Gmail integrations
Partial outage · Jul 27, 2026 · 13 min
Gorgias · Temporary unavailability of the e-commerce data service
Partial outage · Jul 22, 2026 · 37 min
Gorgias · [AI Agent][API] Elevated 5XX errors on the AI Agent API
Partial outage · Jul 16, 2026 · 30 min
Gorgias · AI Agent knowledge retrieval degradation
Partial outage · Jul 15, 2026
Gorgias · Store website and URLs sync failures
Partial outage · Jul 15, 2026 · 2 d 3 h
Gorgias · High Latency in Helpdesk
Partial outage · Jul 7, 2026 · 4 h 15 min
Gorgias · Degraded performance of analytics services
Partial outage · Jun 29, 2026 · 56 min
Gorgias · Chat are not working properly
Major outage · Jun 22, 2026 · 32 min
Gorgias · WhatsApp, Instagram and Facebook messages might be delayed
Partial outage · Jun 12, 2026 · 4 h 2 min
Gorgias · Delays in HTTP integrations for some accounts
Partial outage · Jun 11, 2026 · 34 min
Gorgias · AI Agent degraded performance
Partial outage · May 27, 2026 · 14 h 39 min
Gorgias · AI Agent - Too many handovers
Partial outage · May 27, 2026 · 3 h 42 min
Gorgias · Some merchands are reporting orders missing from the widgets / search
Partial outage · May 21, 2026 · 1 h 40 min
Gorgias · Ticket Search is delaying on one of the helpdesk cluster
Partial outage · May 21, 2026 · 1 h 19 min
Who publishes root causes
Write-ups posted on status pages, last two years
Public information only
Everything on this page was already published by the companies themselves or by public bodies. statuswall gathers it in one place, links every item to its original, and adds nothing from private or leaked sources.
Sources
- Official status pages: incident titles, severity, times and the link to each published root-cause analysis, exactly as each company posted them
- Company engineering blogs and incident reports: the basis for the notable-outage summaries, each linked from its card
How fresh it is
- Incidents and RCA links: re-read from every status page about once an hour; last run 13 min ago
- Notable-outage summaries: written by hand and last checked against their sources on Nov 10, 2026
Titles, severity and times are as published on each company's status page. "Published RCA" means the company posted a postmortem on that incident's official page; we link to it and do not reproduce it. Many companies publish root causes on a blog instead, or not at all, so the absence of a link is not evidence that no analysis exists. Severity grading differs between companies and is not comparable across them. This is not a complete record of every outage.
statuswall is independent and is not affiliated with, sponsored by or endorsed by any company named here. Company and product names are used only to identify whose public information is being referred to. The information is provided as is, for general reference, with no guarantee that it is complete, current or free of error; it is not security, legal or purchasing advice. Where this page and an official source differ, the official source is right.