Vendor reports: partial outageResolved · vendor status “resolved”Official status API

Support portal not available

Reported by Engine Yard · Cloud & Infrastructure · source last read just now

Official source (opens in a new tab)
Vendor start
Sep 30, 2021, 15:58 UTC
Vendor's clock
Resolved
Sep 30, 2021, 16:38 UTC
Vendor's clock
First seen by Statuswall
Nov 11, 2026, 03:40 UTC
Statuswall's clock
Duration
40 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Engine Yard reports partial outage: "Support portal not available".[E1, E2]
  • The vendor marked it resolved at 2021-09-30 16:38 UTC.[E3, E7]

Affected products and regions

  • Components: Help Center.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-11-11 03:40 UTC · summary s1, evidence 0f4bf1bce120b97d

Evidence (8)
  1. E1Engine Yard reports partial outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Support portal not available". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2021-09-30 15:58 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Help Center. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2021-09-30 16:38 UTC. (vendor) source (opens in a new tab)
  8. E8First seen by Statuswall: 2026-11-11 03:40 UTC. (Statuswall)

Affected scope

Not stated by the vendor

Components: Help Center

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Engine Yard is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Sep 30, 2021, 15:58 UTCVendor-reported startVendor time
  2. Sep 30, 2021, 16:38 UTCVendor-reported resolutionVendor time
  3. Nov 11, 2026, 03:40 UTCFirst seen by Statuswall (vendor status: resolved)Seen by Statuswall