Vendor reports: partial outageResolved · vendor status “resolved”Official status API

Some customers might experiencing issues with calling, messaging and meetings

Reported by Dialpad · Communication & Messaging · source last read just now

Official source (opens in a new tab)
Vendor start
May 20, 2025, 15:32 UTC
Vendor's clock
Resolved
May 20, 2025, 16:51 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
1 h 19 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Dialpad reports partial outage: "Some customers might experiencing issues with calling, messaging and meetings".[E1, E2]
  • The vendor marked it resolved at 2025-05-20 16:51 UTC.[E3, E7]

Affected products and regions

  • Components: Telephony Infrastructure: Inbound Calls, Application, Meetings.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2025-05-20 16:51 UTC · summary s1, evidence 3370a783b8fc5ff9

Evidence (7)
  1. E1Dialpad reports partial outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Some customers might experiencing issues with calling, messaging and meetings". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2025-05-20 15:32 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Telephony Infrastructure: Inbound Calls, Application, Meetings. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2025-05-20 16:51 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: Telephony Infrastructure: Inbound Calls, Application, Meetings

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Dialpad is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. May 20, 2025, 15:32 UTCVendor-reported startVendor time
  2. May 20, 2025, 16:51 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.