Vendor reports: major outageResolved · vendor status “resolved”Official status API

SRE-1078 - Support site is not available

Reported by Bill.com · HR, Finance & Ops · source last read just now

Official source (opens in a new tab)
Vendor start
Jul 31, 2021, 01:58 UTC
Vendor's clock
Resolved
Jul 31, 2021, 14:29 UTC
Vendor's clock
First seen by Statuswall
Nov 11, 2026, 03:40 UTC
Statuswall's clock
Duration
12 h 31 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Bill.com reports major outage: "SRE-1078 - Support site is not available".[E1, E2]
  • The vendor marked it resolved at 2021-07-31 14:29 UTC.[E3, E7]

Affected products and regions

  • Components: Support Center.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-11-11 03:40 UTC · summary s1, evidence 3e503d21153b05f7

Evidence (8)
  1. E1Bill.com reports major outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "SRE-1078 - Support site is not available". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2021-07-31 01:58 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Support Center. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2021-07-31 14:29 UTC. (vendor) source (opens in a new tab)
  8. E8First seen by Statuswall: 2026-11-11 03:40 UTC. (Statuswall)

Affected scope

Not stated by the vendor

Components: Support Center

The vendor's feed gives no region for this incident. It is not assumed to be global.

Potential relevance

Bill.com is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Jul 31, 2021, 01:58 UTCVendor-reported startVendor time
  2. Jul 31, 2021, 14:29 UTCVendor-reported resolutionVendor time
  3. Nov 11, 2026, 02:11 UTCFirst seen by Statuswall (vendor status: resolved)Seen by Statuswall
  4. Nov 11, 2026, 03:40 UTCFirst seen by Statuswall (vendor status: resolved)Seen by Statuswall