Vendor reports: partial outageResolved · vendor status “postmortem”Official status API

Delays observed at JSM, Opsgenie and Compass alert search functionality in US Region

Reported by Opsgenie · Observability & Incident · source last read 3 min ago

Official source (opens in a new tab)
Vendor start
Sep 10, 2025, 15:23 UTC
Vendor's clock
Resolved
Sep 11, 2025, 18:45 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
1 d 3 h
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Opsgenie reports partial outage: "Delays observed at JSM, Opsgenie and Compass alert search functionality in US Region".[E1, E2]
  • The vendor marked it resolved at 2025-09-11 18:45 UTC.[E3, E7]

Affected products and regions

  • Components: Incident Flow, Incident Flow, Alert Flow, Alert Flow, Email Notification Delivery, Email Notification Delivery, Public Website, SMS Notification Delivery, SMS Notification Delivery, Voice Notification Delivery, Voice Notification Delivery, Mobile Notification Delivery, Mobile Notification Delivery, Heartbeat Monitoring, Heartbeat Monitoring, Incident REST API, Incident REST API, Alert REST API, Alert REST API, Heartbeat REST API, Heartbeat REST API, Incoming Email Service, Incoming Email Service, Incoming Integration Flow, Incoming Integration Flow, Outgoing Integration Flow, Outgoing Integration Flow, Signup, Login & Authorization, Signup, Login & Authorization, Opsgenie Actions, Opsgenie Actions, Web Application, Web Application, Mobile Application, Mobile Application, Configuration REST APIs, Configuration REST APIs, Reporting & Analytics, Reporting & Analytics, Pricing & Billing, Pricing & Billing, Logs, Logs, Incoming Call Routing, Incoming Call Routing.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2025-09-11 18:45 UTC · summary s1, evidence 7402953fb4cd84fe

Evidence (7)
  1. E1Opsgenie reports partial outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Delays observed at JSM, Opsgenie and Compass alert search functionality in US Region". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "postmortem". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2025-09-10 15:23 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Incident Flow, Incident Flow, Alert Flow, Alert Flow, Email Notification Delivery, Email Notification Delivery, Public Website, SMS Notification Delivery, SMS Notification Delivery, Voice Notification Delivery, Voice Notification Delivery, Mobile Notification Delivery, Mobile Notification Delivery, Heartbeat Monitoring, Heartbeat Monitoring, Incident REST API, Incident REST API, Alert REST API, Alert REST API, Heartbeat REST API, Heartbeat REST API, Incoming Email Service, Incoming Email Service, Incoming Integration Flow, Incoming Integration Flow, Outgoing Integration Flow, Outgoing Integration Flow, Signup, Login & Authorization, Signup, Login & Authorization, Opsgenie Actions, Opsgenie Actions, Web Application, Web Application, Mobile Application, Mobile Application, Configuration REST APIs, Configuration REST APIs, Reporting & Analytics, Reporting & Analytics, Pricing & Billing, Pricing & Billing, Logs, Logs, Incoming Call Routing, Incoming Call Routing. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2025-09-11 18:45 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: Incident Flow, Incident Flow, Alert Flow, Alert Flow, Email Notification Delivery, Email Notification Delivery, Public Website, SMS Notification Delivery, SMS Notification Delivery, Voice Notification Delivery, Voice Notification Delivery, Mobile Notification Delivery, Mobile Notification Delivery, Heartbeat Monitoring, Heartbeat Monitoring, Incident REST API, Incident REST API, Alert REST API, Alert REST API, Heartbeat REST API, Heartbeat REST API, Incoming Email Service, Incoming Email Service, Incoming Integration Flow, Incoming Integration Flow, Outgoing Integration Flow, Outgoing Integration Flow, Signup, Login & Authorization, Signup, Login & Authorization, Opsgenie Actions, Opsgenie Actions, Web Application, Web Application, Mobile Application, Mobile Application, Configuration REST APIs, Configuration REST APIs, Reporting & Analytics, Reporting & Analytics, Pricing & Billing, Pricing & Billing, Logs, Logs, Incoming Call Routing, Incoming Call Routing

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Opsgenie is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Sep 10, 2025, 15:23 UTCVendor-reported startVendor time
  2. Sep 11, 2025, 18:45 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.