Vendor reports: degradedResolved · vendor status “resolved”Official status API

Users Unable To Contact Live Chat Support

Reported by Sigma Computing · Data & Analytics · source last read just now

Official source (opens in a new tab)
Vendor start
Oct 12, 2023, 14:49 UTC
Vendor's clock
Resolved
Oct 12, 2023, 16:04 UTC
Vendor's clock
First seen by Statuswall
Nov 11, 2026, 03:40 UTC
Statuswall's clock
Duration
1 h 15 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Sigma Computing reports degraded: "Users Unable To Contact Live Chat Support".[E1, E2]
  • The vendor marked it resolved at 2023-10-12 16:04 UTC.[E3, E7]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Which components are affected: the vendor did not say.[E6]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-11-11 03:40 UTC · summary s1, evidence ba9c32d43f597502

Evidence (8)
  1. E1Sigma Computing reports degraded. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Users Unable To Contact Live Chat Support". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2023-10-12 14:49 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6The vendor attached no components. (Statuswall)
  7. E7Vendor-reported resolution: 2023-10-12 16:04 UTC. (vendor) source (opens in a new tab)
  8. E8First seen by Statuswall: 2026-11-11 03:40 UTC. (Statuswall)

Affected scope

Not stated by the vendor

Components: not stated by the vendor

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Sigma Computing is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Oct 12, 2023, 14:49 UTCVendor-reported startVendor time
  2. Oct 12, 2023, 16:04 UTCVendor-reported resolutionVendor time
  3. Nov 11, 2026, 03:40 UTCFirst seen by Statuswall (vendor status: resolved)Seen by Statuswall