Vendor reports: partial outageResolved · vendor status “resolved”Official status API

Login to GoTo applications - 504 timeout - multiple products impacted

Reported by GoTo · Communication & Messaging · source last read just now

Official source (opens in a new tab)
Vendor start
Apr 20, 2026, 14:14 UTC
Vendor's clock
Resolved
Apr 20, 2026, 15:23 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
1 h 9 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • GoTo reports partial outage: "Login to GoTo applications - 504 timeout - multiple products impacted".[E1, E2]
  • The vendor marked it resolved at 2026-04-20 15:23 UTC.[E3, E7]

Affected products and regions

  • Components: GoTo Meeting, VoIP Calls - GoTo Connect Web, GoTo Webinar, Helpdesk, GoTo Meeting API, VoIP Calls - GoTo Connect Mobile, GoTo Training, GoTo Connect API, Messaging - SMS, Messaging - Chat, Administration Portal, Admin API, Authentication API.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-04-20 15:23 UTC · summary s1, evidence 1e5683ea3f1e55fc

Evidence (7)
  1. E1GoTo reports partial outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Login to GoTo applications - 504 timeout - multiple products impacted". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2026-04-20 14:14 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: GoTo Meeting, VoIP Calls - GoTo Connect Web, GoTo Webinar, Helpdesk, GoTo Meeting API, VoIP Calls - GoTo Connect Mobile, GoTo Training, GoTo Connect API, Messaging - SMS, Messaging - Chat, Administration Portal, Admin API, Authentication API. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2026-04-20 15:23 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: GoTo Meeting, VoIP Calls - GoTo Connect Web, GoTo Webinar, Helpdesk, GoTo Meeting API, VoIP Calls - GoTo Connect Mobile, GoTo Training, GoTo Connect API, Messaging - SMS, Messaging - Chat, Administration Portal, Admin API, Authentication API

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

GoTo is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Apr 20, 2026, 14:14 UTCVendor-reported startVendor time
  2. Apr 20, 2026, 15:23 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.