Vendor reports: degradedResolved · vendor status “resolved”Official status API

Password reset and synch are currently experiencing a service disruption in EU-Central-1

Reported by SailPoint · Identity & Security · source last read 3 min ago

Official source (opens in a new tab)
Vendor start
Sep 24, 2026, 18:46 UTC
Vendor's clock
Resolved
Sep 24, 2026, 19:22 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
36 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • SailPoint reports degraded: "Password reset and synch are currently experiencing a service disruption in EU-Central-1".[E1, E2]
  • The vendor marked it resolved at 2026-09-24 19:22 UTC.[E3, E7]

Affected products and regions

  • Regions: eu-central-1 (read from the title, so inferred).[E5]
  • Components: Frankfurt eu-central-1.[E6]

What is unknown

  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-09-24 19:22 UTC · summary s1, evidence ad14456c78b37a21

Evidence (7)
  1. E1SailPoint reports degraded. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Password reset and synch are currently experiencing a service disruption in EU-Central-1". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2026-09-24 18:46 UTC. (vendor) source (opens in a new tab)
  5. E5Regions written in the title (inferred): eu-central-1. (Statuswall) source (opens in a new tab)
  6. E6Components the vendor attached: Frankfurt eu-central-1. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2026-09-24 19:22 UTC. (vendor) source (opens in a new tab)

Affected scope

eu-central-1

Components: Frankfurt eu-central-1

Read from region codes written in the incident title, so treat it as inferred.

Potential relevance

SailPoint is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Sep 24, 2026, 18:46 UTCVendor-reported startVendor time
  2. Sep 24, 2026, 19:22 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.