Vendor reports: degradedResolved · vendor status “resolved”Official status API

HEY Logins - Partial Outage

Reported by Basecamp · Productivity & Collaboration · source last read 2 min ago

Official source (opens in a new tab)
Vendor start
Aug 26, 2021, 15:52 UTC
Vendor's clock
Resolved
Aug 27, 2021, 17:17 UTC
Vendor's clock
First seen by Statuswall
Nov 11, 2026, 03:40 UTC
Statuswall's clock
Duration
1 d 1 h
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Basecamp reports degraded: "HEY Logins - Partial Outage".[E1, E2]
  • The vendor marked it resolved at 2021-08-27 17:17 UTC.[E3, E7]

Affected products and regions

  • Components: HEY.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-11-11 03:40 UTC · summary s1, evidence a55666e9465e275f

Evidence (8)
  1. E1Basecamp reports degraded. (vendor) source (opens in a new tab)
  2. E2Vendor title: "HEY Logins - Partial Outage". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2021-08-26 15:52 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: HEY. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2021-08-27 17:17 UTC. (vendor) source (opens in a new tab)
  8. E8First seen by Statuswall: 2026-11-11 03:40 UTC. (Statuswall)

Affected scope

Not stated by the vendor

Components: HEY

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Basecamp is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Aug 26, 2021, 15:52 UTCVendor-reported startVendor time
  2. Aug 27, 2021, 17:17 UTCVendor-reported resolutionVendor time
  3. Nov 11, 2026, 03:40 UTCFirst seen by Statuswall (vendor status: resolved)Seen by Statuswall