Vendor reports: degradedResolved · vendor status “resolved”Official status API

AI Agents not reading Knowledge Base

Reported by Aircall · Communication & Messaging · source last read just now

Official source (opens in a new tab)
Vendor start
Aug 5, 2026, 16:48 UTC
Vendor's clock
Resolved
Aug 5, 2026, 17:16 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
28 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Aircall reports degraded: "AI Agents not reading Knowledge Base".[E1, E2]
  • The vendor marked it resolved at 2026-08-05 17:16 UTC.[E3, E7]

Affected products and regions

  • Components: AI Voice Agent (AIVA) — Inbound, AI Voice Agent (AIVA) — Outbound, AI Messaging Agent.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-08-05 17:16 UTC · summary s1, evidence 236396b3d68d86bb

Evidence (7)
  1. E1Aircall reports degraded. (vendor) source (opens in a new tab)
  2. E2Vendor title: "AI Agents not reading Knowledge Base". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2026-08-05 16:48 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: AI Voice Agent (AIVA) — Inbound, AI Voice Agent (AIVA) — Outbound, AI Messaging Agent. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2026-08-05 17:16 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: AI Voice Agent (AIVA) — Inbound, AI Voice Agent (AIVA) — Outbound, AI Messaging Agent

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Aircall is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Aug 5, 2026, 16:48 UTCVendor-reported startVendor time
  2. Aug 5, 2026, 17:16 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.