SurveyMonkey

TEST INCIDENT #2

Partial outage · Nov 10, 20:10 UTC · SurveyMonkey

TEST INCIDENT #1

Notice · Nov 10, 18:54 UTC · SurveyMonkey

Errors occurring across the site

Major outage · Oct 28, 17:14 UTC · SurveyMonkey

Login and signup issues

Notice · Oct 14, 05:15 UTC

500 error on Transaction History for Team Admins

Degraded · Oct 6, 21:04 UTC · SurveyMonkey

Custom data / respondent metadata missing from Individual Response Table and XLS exports

Degraded · Oct 2, 20:20 UTC · SurveyMonkey

Audience Preview Page is not responding

Partial outage · Sep 24, 12:16 UTC · SurveyMonkey

Adding contacts on the contacts page didn't work

Notice · Sep 11, 05:00 UTC

Possible service degradation due to AWS outage

Degraded · Sep 3, 22:37 UTC · SurveyMonkey

Problem with AI features

Degraded · Aug 31, 12:04 UTC · SurveyMonkey

Customers who have surveys shared with them may run into errors accessing the quick create chat feature

Notice · Aug 28, 16:12 UTC · SurveyMonkey

SME rewards users not getting bounty in some cases

Notice · Aug 21, 11:57 UTC · SurveyMonkey

Blank page for Multi-Survey Analysis

Partial outage · Aug 19, 17:23 UTC · SurveyMonkey

New responses delayed or not showing on Analyze page

Degraded · Aug 18, 12:13 UTC · SurveyMonkey

Excel/CSV Exports are failing

Partial outage · Aug 18, 00:42 UTC · SurveyMonkey

Responses to slider question type are intermittently not recorded when survey is taken on mobile

Degraded · Aug 12, 16:40 UTC · SurveyMonkey

Invoice Creation Error

Degraded · Aug 11, 14:36 UTC · SurveyMonkey

Issue with Shared Data pages

Notice · Jul 30, 13:00 UTC

Unable to load question summaries or shared data pages.

Degraded · Jul 20, 17:48 UTC · SurveyMonkey

Customers are unable to contact support through our Help Center chatbot

Partial outage · Jul 14, 19:07 UTC · SurveyMonkey

SurveyMonkey 'Home' page unavailable for US/CA customers

Degraded · Jul 6, 12:33 UTC · SurveyMonkey

Issue Impacting Exporting for Canadian SurveyMonkey Accounts

Notice · Jul 1, 01:06 UTC

[MRx] Analyze page is not showing Major US regional data within responses collected

Degraded · Jun 25, 10:22 UTC · SurveyMonkey

Issue with Log In page

Partial outage · Jun 23, 20:08 UTC · SurveyMonkey

Degraded performance across the site

Degraded · Jun 11, 23:09 UTC · SurveyMonkey

Google Sheets Add-on is Inaccessible

Notice · Jun 10, 15:26 UTC

Delays In Response Submission into Surveys

Degraded · Jun 8, 18:57 UTC · SurveyMonkey

Unable to search SurveyMonkey Help Center articles

Degraded · Jun 8, 18:37 UTC · SurveyMonkey

Display Issues with NPS Gauge in Analyze

Notice · Jun 4, 18:53 UTC · SurveyMonkey

SurveyMonkey Help Center is Down

Partial outage · May 28, 05:03 UTC · SurveyMonkey

Analyze Navigation Header Missing

Notice · May 7, 18:23 UTC · SurveyMonkey

Question Summaries incorrectly displaying response count

Degraded · Apr 27, 23:00 UTC · SurveyMonkey

Copied surveys drafts not appearing in survey list

Degraded · Apr 24, 20:46 UTC · SurveyMonkey

App listing cannot be updated on SurveyMonkey

Partial outage · Apr 24, 12:19 UTC · SurveyMonkey

TURF and Empirical Bayes not working on MaxDiff surveys

Partial outage · Apr 24, 08:40 UTC · SurveyMonkey

Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)

Degraded · Apr 23, 15:40 UTC · SurveyMonkey

EU Customers unable to access Help Center and Chat Support

Degraded · Apr 23, 15:34 UTC · SurveyMonkey

Intermittent error when logging in

Partial outage · Apr 22, 18:56 UTC · SurveyMonkey

Audience preview tool inaccessible for logged out customers.

Degraded · Apr 21, 15:27 UTC · SurveyMonkey

Low survey completion rate for RewardsApp Surveys with Advanced-Logic

Partial outage · Apr 15, 14:23 UTC · SurveyMonkey

Errors showing on Analyze charts

Partial outage · Apr 13, 15:24 UTC · SurveyMonkey

"Request Headers Fields Too Large" Error on Analyze page for some customers

Degraded · Mar 27, 14:19 UTC · SurveyMonkey

SurveyMonkey showing 500 errors

Degraded · Mar 25, 14:08 UTC · SurveyMonkey

Sentiment Analysis jobs are failing or running long

Degraded · Mar 5, 19:13 UTC · SurveyMonkey

SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards

Degraded · Feb 26, 10:18 UTC · SurveyMonkey

Users on Canadian DC not able to complete some surveys from US DC

Partial outage · Feb 10, 19:20 UTC · SurveyMonkey

Shared data pages not loading in CAN

Degraded · Jan 20, 19:56 UTC · SurveyMonkey

Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'

Partial outage · Jan 12, 23:47 UTC · SurveyMonkey

Response data not showing

Notice · Jan 9, 18:30 UTC · SurveyMonkey

503 Service Temporarily Unavailable error when accessing Contacts

Partial outage · Nov 18, 11:54 UTC · SurveyMonkey

Analyze page not loading correctly on Windows 10 computers

Partial outage · Nov 7, 02:33 UTC

Matrix rating questions missing selection boxes

Degraded · Nov 4, 20:13 UTC