Recharge

Degraded Service Performance

Partial outage · Sep 28, 14:00 UTC

Systems degraded

Notice · Sep 25, 18:07 UTC

Potential SMS Delays

Notice · Sep 1, 17:35 UTC

Upcoming Charge Notification Delay

Major outage · Aug 7, 14:07 UTC

Merchant Admin Access Degraded

Major outage · Jul 20, 18:54 UTC

Delayed analytics data

Degraded · Jun 29, 14:14 UTC

Third party provider webhook issue

Degraded · Apr 29, 15:05 UTC

Merchant Admin Access Degraded

Partial outage · Apr 23, 16:14 UTC

Analytics daily refresh failed impacting data exports.

Degraded · Apr 7, 10:59 UTC

Renew Rate Dashboard Error

Degraded · Feb 12, 14:59 UTC

Degraded Admin Accessibility

Notice · Dec 17, 17:21 UTC

API degradation across several services

Major outage · Dec 16, 22:11 UTC

Issue with charge processing

Major outage · Nov 9, 18:06 UTC

Email Domain Authentication Issues

Degraded · Nov 4, 21:25 UTC

Missing Data in Email Analytics

Degraded · Oct 23, 13:42 UTC

Analytics Data Delayed for 10/19/25

Degraded · Oct 20, 13:38 UTC

Internal Server Error in the onboarding checklist

Notice · Oct 16, 20:25 UTC

Analytics daily run data is impacted and not refreshed properly

Notice · Oct 10, 12:09 UTC

Analytic drill-down data is unavailable

Notice · Oct 9, 10:40 UTC

Internal Server Error in the onboarding checklist

Notice · Sep 29, 21:37 UTC

Delayed processing of some Rewards flows

Degraded · Sep 26, 20:57 UTC

Stale Analytics Data

Degraded · Sep 25, 12:07 UTC

Stale data for 9/17/25 on some analytics dashboards

Degraded · Sep 18, 14:49 UTC

Merchant Admin Outage

Major outage · Sep 10, 21:00 UTC

Shipping Rate Issues

Degraded · Sep 3, 17:35 UTC

Getting timeouts (504 status) from the merchant and customer portal UI

Partial outage · Aug 18, 08:10 UTC

Analytics Data Delay

Degraded · Jul 18, 14:02 UTC

Exports erroring out

Degraded · Jul 18, 10:02 UTC

Customer Portal intermittent errors

Partial outage · Jul 1, 11:32 UTC

Customer Timeline Not Loading

Degraded · Jun 30, 19:50 UTC

Intermittent 404 errors when accessing the Recharge merchant portal

Degraded · Jun 25, 23:25 UTC

API and admin services down

Major outage · Jun 24, 00:47 UTC

Platform Service Disruption

Major outage · Jun 12, 18:29 UTC

Sales Channel Scope Changes Appearing in Activity

Degraded · Jun 10, 15:00 UTC

API Latency Issues

Degraded · May 1, 12:34 UTC

Cancellation Prevention Insights Dashboard Not Loading

Degraded · Apr 24, 14:05 UTC

Customers unable to utilize Frictionless Payment Updates

Notice · Apr 16, 23:00 UTC

Shopify services down

Notice · Apr 2, 03:26 UTC

Limited Delays In Shopify Checkout Contract Creation

Notice · Mar 31, 15:17 UTC

Delayed Shopify Checkout Contract Creation

Partial outage · Mar 28, 16:04 UTC

Recharge app notice “May not work as expected” in Shopify

Notice · Mar 27, 14:05 UTC

Brief service disruption to Recharge application

Notice · Mar 22, 10:30 UTC

Issues accessing Recharge admin links via Shopify

Major outage · Mar 21, 00:41 UTC

Frictionless Payments Customers Unable To Update Payment Methods

Partial outage · Mar 19, 17:21 UTC

API latency issues

Major outage · Mar 17, 20:09 UTC

Merchant Analytics Data Delayed

Degraded · Mar 16, 14:56 UTC

Increased errors causing delayed Shopify data

Major outage · Mar 10, 19:59 UTC

Shopify refunds not updating status on Recharge side

Degraded · Feb 18, 23:14 UTC

Required Maintenance: January 25

Major outage · Jan 26, 07:13 UTC

Required Maintenance: January 25

Maintenance · Jan 26, 04:05 UTC