Proofpoint Security Awareness

Report Exports Intermittent Failures

Partial outage · Nov 4, 16:26 UTC · Reporting

Learners unable to take training

Partial outage · Oct 1, 13:10 UTC · Training Platform - U.S.

Some Emails Failing to Reach Analyzer

Notice · Aug 21, 22:09 UTC

Training Module Completion

Degraded · Aug 21, 15:51 UTC · Training Platform - U.S., Training Platform - Europe, Training Platform - Asia Pacific, Training Platform - Canada +1

Report Suspicious - Disconnect from Threat Intelligence

Partial outage · Aug 11, 16:11 UTC · PhishAlarm - CLEAR - U.S., PhishAlarm - CLEAR - Europe, PhishAlarm - CLEAR - Asia Pacific, PhishAlarm - CLEAR - Canada +1

Report Suspicious - Processing Delay

Degraded · Aug 10, 22:37 UTC

Access to Admin and Learner Systems

Notice · Jul 9, 17:04 UTC

US - Missing Campaign Results in Reports

Degraded · Jul 8, 22:48 UTC · Simulated Phishing - U.S.

Export reports currently unavailable over all regions

Degraded · Jun 18, 07:10 UTC · Reporting, Reporting - Canada, Reporting, Reporting +1

US Phishing Simulations are intermittently inaccessible

Degraded · May 26, 16:45 UTC · Simulated Phishing - U.S.

Report Suspicious for Exchange on Outlook iOS Issue

Notice · May 22, 20:00 UTC · PhishAlarm - CLEAR - U.S., PhishAlarm - CLEAR - Europe, PhishAlarm - CLEAR - Asia Pacific, PhishAlarm - CLEAR - Canada +1

Phishing Simulation Campaign issue

Degraded · May 1, 20:00 UTC · Simulated Phishing - U.S., Simulated Phishing - Europe, Simulated Phishing - Asia Pacific, Simulated Phishing - Canada +1

Integrated Report Suspicious with Classic Outlook

Degraded · Mar 19, 22:30 UTC · PhishAlarm - CLEAR - U.S., PhishAlarm - CLEAR - Europe, PhishAlarm - CLEAR - Asia Pacific, PhishAlarm - CLEAR - Canada

Platform Training Issue for End Users

Degraded · Feb 25, 18:58 UTC · Training Platform - U.S., Training Platform - Europe, Training Platform - Asia Pacific, Training Platform - Canada

Service Disruption - Report Suspicious Email Warning Tags (EWT)

Major outage · Feb 20, 21:44 UTC · PhishAlarm - CLEAR - U.S.

US Training and Phishing Platform Service Degradation

Partial outage · Feb 11, 16:21 UTC · Training Platform - U.S., Simulated Phishing - U.S., Reporting

Phishing Simulation Reports degradation

Degraded · Feb 5, 22:15 UTC · Reporting

Reporting API - US Only

Partial outage · Feb 2, 16:10 UTC · Reporting

US Phishing Simulation Campaign Not Sending

Partial outage · Jan 13, 19:53 UTC · Simulated Phishing - U.S.

Training Platform Issues

Partial outage · Jan 12, 01:18 UTC · Training Platform - U.S., Training Platform - Europe, Training Platform - Asia Pacific

Analyzer Report Issue

Notice · Dec 12, 22:46 UTC

Report Suspicious and End User Sync Issues

Partial outage · Oct 29, 17:22 UTC · Training Platform - U.S., Training Platform - Europe, Training Platform - Asia Pacific, Training Platform - Canada +4

ZenGuide - Admin and Training Functionality

Partial outage · Oct 27, 18:05 UTC · Training Platform - U.S., Simulated Phishing - U.S., Reporting

US - Service disruption

Notice · Oct 20, 13:25 UTC · Training Platform - U.S., Simulated Phishing - U.S., PhishAlarm - CLEAR - U.S., Reporting

Report Suspicious - Admin Email Notifications

Notice · Oct 9, 18:13 UTC

Training Modules Missing Scores in Reports

Degraded · Oct 7, 20:03 UTC · Training Platform - U.S., Reporting

Report Suspicious / PhishAlarm

Partial outage · Jul 18, 17:08 UTC · PhishAlarm - CLEAR - U.S., PhishAlarm - CLEAR - Europe, PhishAlarm - CLEAR - Asia Pacific

Content - Global Library

Degraded · Jun 26, 20:45 UTC · Training Platform - U.S., Training Platform - Europe, Training Platform - Asia Pacific

Training Reports Data

Degraded · Jun 9, 15:52 UTC · Training Platform - Europe, Simulated Phishing - Europe

Simulated Phishing Errors

Degraded · May 5, 07:03 UTC · Simulated Phishing - U.S., Simulated Phishing - Europe

User Training Errors

Notice · May 1, 17:00 UTC

Missing Phishing Simulation and PhishAlarm Data

Degraded · Apr 24, 15:31 UTC · Reporting

Service Disruptions in US Region

Partial outage · Apr 21, 18:54 UTC · Training Platform - U.S., Simulated Phishing - U.S., PhishAlarm - CLEAR - U.S.

Login and Training Issues

Notice · Apr 17, 14:22 UTC

Phishing Reports Delay in Data

Degraded · Apr 17, 13:51 UTC · Reporting

PhishAlarm issue with Outlook for Mac

Notice · Feb 24, 13:52 UTC · PhishAlarm - CLEAR - U.S., PhishAlarm - CLEAR - Europe, PhishAlarm - CLEAR - Asia Pacific

Issue with Content Library in ZenGuide Platform

Degraded · Feb 10, 13:48 UTC · Training Platform - U.S.

Intermittent Phish Simulation Issues

Degraded · Dec 9, 22:30 UTC · Simulated Phishing - U.S.

Phishing Reporting is intermittently failing in the US region

Degraded · Dec 3, 16:45 UTC · Simulated Phishing - U.S.

Reporting is experiencing delays in the US region.

Degraded · Nov 9, 17:59 UTC · Training Platform - U.S., Simulated Phishing - U.S., PhishAlarm - CLEAR - U.S., Reporting

Training reports may be out of date

Degraded · Oct 3, 20:21 UTC · Training Platform - U.S., Training Platform - Europe, Training Platform - Asia Pacific

Degraded performance with Auto Enrollment Assignments in US

Degraded · Aug 8, 23:37 UTC · Training Platform - U.S.

Authorization error when accessing a training module in their assignment

Partial outage · May 30, 16:15 UTC · Training Platform - U.S., Training Platform - Europe, Training Platform - Asia Pacific

Simulated phishing campaign creation using auto enrollment is not completing successfully

Degraded · May 6, 14:41 UTC · Simulated Phishing - U.S.

Some simulated phishing campaigns might be in pending status longer than normal

Degraded · Mar 21, 14:34 UTC · Simulated Phishing - U.S., Simulated Phishing - Europe, Simulated Phishing - Asia Pacific

Issues with US Training platform

Major outage · Mar 11, 18:13 UTC · Training Platform - U.S., Simulated Phishing - U.S., PhishAlarm - CLEAR - U.S.

Simulated phishing campaign emails has elevated error rate

Degraded · Feb 1, 01:33 UTC · Simulated Phishing - U.S., Simulated Phishing - Asia Pacific

Community Access Issues

Degraded · Jan 25, 21:17 UTC · Training Platform - U.S., Training Platform - Europe, Training Platform - Asia Pacific

PhishAlarm for Gmail Errors "Communication Exception"

Partial outage · Jan 25, 19:04 UTC · PhishAlarm - CLEAR - U.S., PhishAlarm - CLEAR - Europe, PhishAlarm - CLEAR - Asia Pacific

Delay with PhishAlarm Analyzer Messages

Degraded · Dec 15, 20:17 UTC · PhishAlarm - CLEAR - U.S., PhishAlarm - CLEAR - Europe, PhishAlarm - CLEAR - Asia Pacific